Help with laptop

[dan]

Please please please can somebody help me. I was using my laptop perfectly well all day and when i went to put it on tonight i get a message saying 'A disk read error occurred press Ctrl + alt del to restart'.Everytime i do that it just comes the same :-(

[Ironside]

sound like the hard drives gone or is loose

new drive is needed imho

[dan]

I ran a quick test on hard drive and it said #1 - 07 fail

[Colchester Kev]

Lap top is like your footy team ... FINISHED !!

[dan]

I only got it at xmas i never took out any warrenty but it came with a years repair warrenty i will be able to get it sorted with that shouldn't i.

[Ironside]

should do

[marcro]

Try doing a safe boot up.  Power down your laptop, hold down the F8 key and power back up again keeping the F8 key down all the time. 

[Jon MW]

I only got it at xmas i never took out any warrenty but it came with a years repair warrenty i will be able to get it sorted with that shouldn't i.

As long as it was from a shop and not a private individual the sale is covered by the Sale of Goods Act. This means that the product has to be fit for the purpose it's intended for and for a reasonable amount of time.

The definition of reasonable is vague, but I don't think that a shop would argue that less than a year isn't a reasonable amount of time for a laptop to last before it needs something doing to it.

[dan]

thanks for the replies.

the F8 thing didnt work and it is still not working this morning.

I only got it at xmas i never took out any warrenty but it came with a years repair warrenty i will be able to get it sorted with that shouldn't i.

As long as it was from a shop and not a private individual the sale is covered by the Sale of Goods Act. This means that the product has to be fit for the purpose it's intended for and for a reasonable amount of time.

The definition of reasonable is vague, but I don't think that a shop would argue that less than a year isn't a reasonable amount of time for a laptop to last before it needs something doing to it.

Yes it was from a shop, currys infact. I still have the receipt and it was covered by a 12month warrenty so they should repair it.

[dan]

rang them today and they confirmed it is the hard drive that is knackered. they are going to pick it up on friday take it away and put a new hard drive in. they reckon it will take 2 weeks 

[ifm]

It is most likely a software problem than hardware but they will just swap it over under warranty so it doesn't matter.