ANGRY SNOPPY

[snoopy1239]

It's not often I lose my temper, but today I really struggled to maintain my cool.

For a split second a little bit of steam burst out of my ears and I was forced to punch a pillow.


The reason?

I'd just started my session of cash poker on Party Poker. This is a site I have been playing on a daily basis for the past month or two.

I was playing 4 tables of $1/2 Texas.

After about 5 minutes, I kept getting a pop up that asked me to copy the code in the window.

One time this happened whilst I was in the middle of a hand. I had just called a preflop bet with AK suited.

Then up comes this pop up giving me my orders and 40 seconds (I think) to complete the procedure. Knowing that I was in the middle of a big hand, I briskly typed in the code and clicked OK.

When I returned to my hand, I was delighted to see a AKrag on the flop and the other player betting into me. Awesome I thought, time for a double up! However, to my dismay, there were no options to click even though it was my go. After about 10 seconds, I clicked randomly in a blind panic and typed some jibberish into the chat-box in hope that something would happen, but nothing. Instead, after 20 so seconds my hand was folded as if I'd simply been timed out. The pot and my hard earned cash sailed over to my opponent.

I couldn't believe this so I asked on another table to see if anyone could help. Response, as usual, was lack-lustre, but 1 guy did reply. He claimed that the same thing happened to him the other day and it was Party Poker's way of checking for bots. He then tactly said, It ***** up your hands!'.

Gr8 I thought. They check for bots, find out that you are innocent, and then mess up your hands costing you money. Well, how fair does that sound?

I am gobsmacked by this. I chose to play at Party Poker as I rarely seem to suffer from diconnections there. However, I may need to reconsider if this problem keeps occurring. How big is the next hand going to be when this happens?

I consider this to be totally unacceptable and I intend to contact Party Poker about this matter.

Has anyone else encountered such a problem and was it solved?

Any thoughts would be much appreciated.

Ta. snoops

[Junior Senior]

that would infuriate me to the point of wanting to seek vengance. - i may even start calling myself s n o p p y!

 

[Sunday8pm]

shocking 

[snoopy1239]

I don't mind losing money to the run of the cards, but when it's because they are checking for bots, it really gets my goat.

And I even had it paraded in front of my eyes and I looked on helplessly.

ARGH! 


Has any1 else experienced this by the way?

[redsimon]

get the hh email party and if you can't get an intelligle reply withdraw your dough...

[snoopy1239]

get the hh email party and if you can't get an intelligle reply withdraw your dough...

Just emailed them thx simon.

what does hh mean?

[Bongo]

Hand History.

Maybe you got the code wrong and were thought to be a bot?

[snoopy1239]

No. I'm sure I typed in the correct 1. I made sure because I was in a big hand.

[The Baron]

What an absolute disgrace. Snoops who are you writing to? What is you Party account name? I'll write one as well and so should all Blondites!

For Snopppy!

[jammer]

solidarity comrades 

[snoopy1239]

This is the reply I received. Doesn't really solve anything. My hand was still messed up by these tests and I still lost money as a result.

Does any1 else find this unacceptable?




Dear Player,

Thank you for contacting us.

You are receiving the ýsecurity codeý pop-up in keeping with a security measure that we have introduced on the site. You are required to type in the exact code that you see in the space provided. Once, you do this you can get back to playing your game. Please respond to the message within the time specified otherwise you will be made to sit out from the next hand.

We apologize for any inconvenience caused but this is a security measure in the interest of our players.

Regarding the options not shown please delete all Temporary Internet files and Cookies by:

1. Double clicking on your internet explorer icon
  (blue e) on your desktop.
2. Click on 'Tools' on the taskbar.
3. Scroll down and click on 'Internet Options'.
4. Click on 'General'.
5. Click on 'Delete Cookies' and 'Delete Temporary
  Files' in turn and click 'OK'. In the delete
  temporary files dialog box, click to select
  the 'Delete all offline content' check box if you
  want to delete all Web page content that you have
  made available offline.

Note: If the Temporary Internet Files folder contains a significant amount of Web page content, this process may take several minutes to complete.

We have a system in place which checks for bots.To check for the bots we do not penalize the players by not showing the options.Whoever mentioned in the chat box that, this is the way we check for bots is wrong.Please be assured that everything is fine.

Please ensure all future correspondence is sent from the registered email address of your account. You can see the registered email address by selecting the Cashier button on the bottom of the lobby.

This is a security measure to protect your personal information.

We thank you for your support and co-operation in this regard.

Note: Please do not disclose your password to any individual/organization claiming to represent us. We will never ask you for the password to your account. If you receive any email or phone call from anyone requesting you to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Suriravi
Poker Customer Care

[TightEnd]

A great way of answering the question generically without actually helping!

[Graham C]

thats a crappy answer, they should be checking between hands or after the deal before betting starts.

[The Baron]

Mate write them again. That is outrageous. I hate generic answers like that.

[matt674]

my guess is suriravi is a bot!!!!