I've just sent the following email to Party Poker. I didn't realise that the flop was suited, so, ironically, they may have saved me money. I could have also doubled up though. Anyhow, that's not the point.
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Hi.
I'm not too happy about this situation and I don't feel staisfied by the response I received.
Why should I lose money because you are testing for bots? I have no problem with bot testing and typing in the code, but if it ruins my hand, then it is out of order. Popping up in the middle of an important hand is one thing, but for my actions to be unavailable to me when I returned and me being helpless to prevent a timeout is, in my opinion, totally unacceptable. I did NOT type in the wrong code and I did NOT fail do complete the process in the allotted time. I have done nothing wrong.
It feels like I am being punished financially for a bug in your software. I fully expect this matter to be investigated further.
I have pasted the hand history in below. It says that I didn't respond because I was disconnected. However, I was playing on another table at exactly the same time, so I definitely did NOT have any connection problems.
Of course, there is no guarantee that I would have won the hand, but I think you'd agree that I ought to have the option of making somesort of decision regarding my play.
sincerely,
snoopy1239 (A.Goulding)
ps. I have also pasted in the previous emails as I initially contacted you from a different address.
***** Hand History for Game 2856006934 *****
$200 NL Texas Hold'em - Monday, October 10, 13:33:15 EDT 2005
Table Table 66194 (6 max) (No DP) (Real Money)
Seat 4 is the button
Total number of players : 6
Seat 1: weeminer69 ( $135.80 )
Seat 2: LittleZcam ( $409.05 )
Seat 3: pokergil ( $125.30 )
Seat 4: snoopy1239 ( $184 )
Seat 5: mikedk57 ( $195.70 )
Seat 6: nimakazima ( $45.45 )
mikedk57 posts small blind [$1].
nimakazima posts big blind [$2].
** Dealing down cards **
Dealt to snoopy1239 [
Ah ]
weeminer69 folds.
>You have options at Table 65076 (6 max) (No DP) Table!.
LittleZcam calls [$2].
pokergil raises [$9].
>You have options at Table 64890 (6 max) Table!.
>You have options at Table 64839 Table!.
snoopy1239 calls [$9].
mikedk57 folds.
>You have options at Table 65076 (6 max) (No DP) Table!.
nimakazima folds.
LittleZcam folds.
** Dealing Flop ** [
,
,
]
pokergil bets [$8].
>You have options at Table 64839 Table!.
snoopy1239: this sux
snoopy1239: i can't play
>You have options at Table 64839 Table!.
>You have options at Table 64890 (6 max) Table!.
snoopy1239: can nay1 read this?
snoopy1239 could not respond in time.(disconnected)
snoopy1239 folds.
>You have options at Table 64839 Table!.
pokergil does not show cards.
pokergil wins $29.85
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