BT Broadband Issues

[marcro]

I use their wireless services via their router - BT Voyager 2091.  Every day we lose connection to the Internet, sometimes for 30 seconds, other times longer.  I know the problem is not with my computer since my wife loses connection at the same time.  If it appears to be a "long" disconnection, powering off the router and turning it back on seems to "fix" the problem.  This leads me to believe it is a problem with my router.  Needless to say this invariably happens during a big hand!

I would appreciate feedback from any other BT customers if they experience the same thing or if they enjoy uninterrupted service.

Thanks.

[jizzemm]

I have BT and it has happened to me once, in about 4 months since I had it, and compared to Tiscali ill take that. I know from experience being in mates house with BT, when 2 of us are using serivce it can cut out, but in gerneral I would say BT have been excellent.

Try loggin a fault online, they will say they have fixed it after a while, and just keep loggin it until they come out. BT bloke was in my work a couple of weeks ago, and said the 50% of homes just have a little lose connection somewhere in the line, and it causes a drop and they just need connecting properly and it would never happen again.

[doubleup]

I went through a period of this and tried to complain, to no avail.  It settled down after a couple of weeks and now as before I very rarely get disconnected.

[Karabiner]

I live in Nottingham and have had virtually faultless service from BT.

However I know that Tikay who lives 25 miles away in Derby has had a lot of problems.

[TightEnd]

If it appears to be a "long" disconnection, powering off the router and turning it back on seems to "fix" the problem.  This leads me to believe it is a problem with my router. 

This happens to me a lot recently, so much so that I began to wonder about my router.

Calling the helpdesk, the first response is always...switch off power for 5 seconds, switch it back on..and hey presto this usually works

The alterantive the one time there was an exchange problem took about 40 minutes at x p per minute to get anywhere near the problem!

[kinboshi]

I live in Nottingham and have had virtually faultless service from BT.

However I know that Tikay who lives 25 miles away in Derby has had a lot of problems.

Although his internet connection is perfectly OK.

[OatFedGoat]

marcro, are both computers which are losing connection both connected using wireless?
Might be worth trying using a network cable if that is possible to help narrow down any possible sources for the cause of the problem.
Another thing to check I guess would be when you lose connection does your router have a light which illuminates when it is connected to the internet?

I have had problems with my netgear router in the past where a computer would disconnect even though the router was still connected to the net according to the light on it.
I have always used network cables to connect my computers but funnily enough in the last week I have started to use wireless to connect a couple of new laptops and since using this I have had no problems, may just be a conincidence!

From my experience routers seem to be tempremental at times and occasionally loose connection to the net or to computers for no reasons as far as I can tell and usually a quick power off and on again of the router normally fixes the problem. On occaision that this has not worked I have used the web browser to change a setting on the router forcing it to reconnect again or reboot the router via a web browser.

[marcro]

Thanks for the replies.

[weller001]

Do you know what speed your broadband is?, as recently BT have been upgrading to 8Mb lines, and a lot of 'older' routers cant handle that speed, I had to buy and ADSL2 router , as mine kept losing connection after they upgraded.

[Ironside]

I use their wireless services via their router - BT Voyager 2091.  Every day we lose connection to the Internet, sometimes for 30 seconds, other times longer.  I know the problem is not with my computer since my wife loses connection at the same time.  If it appears to be a "long" disconnection, powering off the router and turning it back on seems to "fix" the problem.  This leads me to believe it is a problem with my router.  Needless to say this invariably happens during a big hand!

I would appreciate feedback from any other BT customers if they experience the same thing or if they enjoy uninterrupted service.

Thanks.

check the filters on your phones and sky boxes

[RED-DOG]

Is it just me, or do other people see unintended meanings in short sentences?

The title of this thread for instance, I also read it as "Broad bandy shoes"