seriously p'd off - does anyone know my rights?

[Suited_Jock]

Generally the unrwritten rule of the manufacturers would be that a part would have to be replaced 3 times for the same fault for there to look at any other forms of compensation ie reconditioned replacement or credit note.

this maybe a manufacturers "unwritten rule" but frankly, its a load of bollox when confronted with the actual law.

The actualy sale of goods act lies with the Retailer not the manufacturer

[The_duke]

Your contract is with the retailer not the manufacturer.

Write down all the chronological events prior to today (when it broke when it went back etc etc- summaries all remembered conversations (they lie they tape everything)

Plan A :
Take your faulty laptop back to the retail outlet you bought it from and tell them that it is "not fit for the purpose for which it was intended" and then ask them to give you a full refund, not a credit note not a promise to repair, a full and complete refund. If they try and fob you off with the manufacturer's warranty, tell them that the only agreement that you have is solely with the entity you bought the laptop from (ie them the retailer). If you get fobbed of by the assistant demand to see the manager, if tries to fob you off quote Plan B

Plan B
Contact local trading standards officer

Good luck and be totally and utterly stuborn with these people

[Claw75]

If it involves downloading and running a diagnostic disk, that won't work either.  Another problem with it I forgot to mention is that it doesn't recognise the DVD drive half the time.  They asked me to run a diagnostic test on it before the first time it was sent to the workshop, but I couldn't.

If it's something I could do straight from the internet I'd be interested if you could take a look for me.  It's a Packard Bell Easynote MV46-008

Cheers

[LLevan]

If it involves downloading and running a diagnostic disk, that won't work either.  Another problem with it I forgot to mention is that it doesn't recognise the DVD drive half the time.  They asked me to run a diagnostic test on it before the first time it was sent to the workshop, but I couldn't.

If it's something I could do straight from the internet I'd be interested if you could take a look for me.  It's a Packard Bell Easynote MV46-008

Cheers

From your previous diagnosis and the above it seems 99% likely that the motherboard is faulty and a replacement motherboard would probably solve the problems. However having sent the laptop back twice I wouldnt be in a rush for another repair job I'd be demanding a full refund or a new laptop off their shelves for the same price.

[Suited_Jock]

You haven't dropped it have you?

Unfortunately the brand of disk isnt on there (possibly because they use various disks in different batches) If it is Windows XP you could double click on my computer Right click on Local disk (c) and then click on the hardware tab and tell me what model number is listed there.

[Claw75]

You haven't dropped it have you?

Unfortunately the brand of disk isnt on there (possibly because they use various disks in different batches) If it is Windows XP you could double click on my computer Right click on Local disk (c) and then click on the hardware tab and tell me what model number is listed there.

If I can get windows running on it I'll let you know!

[portfolio]

If it involves downloading and running a diagnostic disk, that won't work either.  Another problem with it I forgot to mention is that it doesn't recognise the DVD drive half the time.  They asked me to run a diagnostic test on it before the first time it was sent to the workshop, but I couldn't.

If it's something I could do straight from the internet I'd be interested if you could take a look for me.  It's a Packard Bell Easynote MV46-008

Cheers

my packard bell    vvv similar.

utter POS   unfortunately, currys been quite good      but out of warranty now so  onwards and upwards im afraid.

[Claw75]

You haven't dropped it have you?

Unfortunately the brand of disk isnt on there (possibly because they use various disks in different batches) If it is Windows XP you could double click on my computer Right click on Local disk (c) and then click on the hardware tab and tell me what model number is listed there.

WDC WD800UE-22KVT0

[The_nun]

Was it a packard eww... the new one that the guy that " missplaced " my old one has already had to have a new mother board, and is still not 100 %

[Jon MW]

Sale of Goods ...

Oh, people have already done that.

Go for a refund, from the retailer.

As has been pointed out your contract is with the retailer, I think retailers can legitimately offer a repair but if they've tried it once then it's perfectly reasonable to refuse it.

I've known lots of people in sales who have always made full use of the Sales of Goods act to get refunds when products have broken, as long as you get to complain to someone senior enough to know what it means then there should never be a problem with getting a refund or replacement.

I would insist on a refund, but settle for a replacement unless you really don't want anything more to do with them.

[Suited_Jock]

Claire,

Ill try and have a look at the western digital site tonight for you.

[Claw75]

Claire,

Ill try and have a look at the western digital site tonight for you.

cheers

[Suited_Jock]

http://support.wdc.com/download/index.asp?cxml=n&pid=14&swid=3 is the download you need with the following instructions

   1.  Download the Windows Data Lifeguard Diagnostics, WinDLG.zip
   2. Extract and run the program, windlg.exe. If running Windows Vista, you will need to Right-Click on the windlg.exe file and choose to Run As Administrator.
   3. Read and accept the license agreement to continue.
   4. On the main program screen, there are two windows. In the top window, you will see the drives in your system, that are available for testing. The model number, serial number, and capacity of each drive will be displayed. In the bottom window, the partition information for the selected drive will be displayed.
   5. Highlight the drive and select the icon on the top row to test or run SMART status.
   6. The DLGDIAG - Select an Option window appears.
   7. You will see the following options:
          * QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.
          * EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive.
          * WRITE ZEROS - writes zeros to the drive with options of Full Erase and Quick Erase. File system and data will be lost.
          * VIEW TEST RESULT - displays the latest test results.
   8. Select the test you wish to perform and click the Start button.
   9. When the test completes, you will be notified with a pass/fail message. Click the Close button.


Id run the extended test...

If it fails you need a new hard drive

If it passes like others of said with the hard drive and cd drive playing up it could well be a motherboard fault

M

[tikay]

Llevan, Laz & JonMW all get it spot on. It's not "fit for purpose", end of.

Accept nothing less Claire. Try one of your famous Claire rant-nags.

[Claw75]

Try one of your famous Claire rant-nags.

  good plan!  Hopefully they'll give me my dosh back just to shut me up!