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Author Topic: Grovesnor make me sick !  (Read 3198 times)
TheJumper
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« on: February 26, 2008, 04:42:15 AM »


Ive been playing poker In their casinos over a long period of time including many festivals. Ive taken a break from poker in the last year playing a lot online and rarely in the casinos apart from apx 5 festival events.

I havn't walked into a grovesnor for 4 months but fully plan to go back into poker.

Now imagine my feelings when I get the letter through the post banning me from all their and other company's casinos for life!

No reason, No right of appeal

utterly sick.
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Indestructable
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« Reply #1 on: February 26, 2008, 06:34:56 AM »

Any connections with one of their competitors? 
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boldie
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« Reply #2 on: February 26, 2008, 08:39:13 AM »

Any connections with one of their competitors? 

what he said...
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« Reply #3 on: February 26, 2008, 12:22:02 PM »

interesting please tell us more
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Card_Shark
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« Reply #4 on: February 26, 2008, 02:02:13 PM »


Now imagine my feelings when I get the letter through the post banning me from all their and other company's casinos for life!


You must have some idea why this happened?
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doubleup
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« Reply #5 on: February 26, 2008, 03:01:18 PM »


Ask for a copy of the information they hold on you under data protection disclosure rights.
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tikay
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« Reply #6 on: February 26, 2008, 04:43:01 PM »


With respect, it's difficult to imagine they did this for "no reason". You are a Client, they want Clients, so one assumes they have reasons. They don't have to give a reason - which grates, obviously - but are you saying you really have no idea why this happened? If so, that'd be very odd.
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« Reply #7 on: February 26, 2008, 04:55:04 PM »


Ive been playing poker In their casinos over a long period of time including many festivals. Ive taken a break from poker in the last year playing a lot online and rarely in the casinos apart from apx 5 festival events.

I havn't walked into a grovesnor for 4 months but fully plan to go back into poker.

Now imagine my feelings when I get the letter through the post banning me from all their and other company's casinos for life!

No reason, No right of appeal

utterly sick.
Hi
Ive worked for Grovesnor for 10 years now and in all that time no one has ever been banned " for no reason". This is usually what they tell their friends or anyone who will listen. I'm not saying they are right in banning you, I have no idea about the reason behind it but there is a reason.
Kevin
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Claw75
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« Reply #8 on: February 26, 2008, 06:19:20 PM »

If you honestly have no inkling as to why you have been banned and no explanation has been offered, then I don't think there's any harm in asking for one.
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TheJumper
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« Reply #9 on: February 26, 2008, 11:09:08 PM »

interesting please tell us more

Unfortunately I cant, I don't have anymore to tell and this is the problem. I have been a member of these casinos for a long time and although I don't really gamble other than using their cardrooms I don't see any basis for being barred.

What makes this situation 20x worse is the fact they have obviously posted my ban to other casinos in the hope they follow suit.

letters have been sent to the casino and head office but I don't hold my breath.
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Hairydude
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« Reply #10 on: February 26, 2008, 11:11:07 PM »

A case of mistaken identity maybe??
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celtic
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« Reply #11 on: February 26, 2008, 11:13:50 PM »

Very bizarre.
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« Reply #12 on: February 27, 2008, 12:07:18 AM »

My pal put a bottle of beer on the floor at walsall and was banned from every grosvenor for life.
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« Reply #13 on: February 27, 2008, 12:10:33 AM »

have you, a wife or a mother/father/other relative on your behalf asked for you to be taken off a grosvenor mailing list in the last few months?


amazingly, this can lead to a chain wide ban
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« Reply #14 on: February 27, 2008, 12:23:55 AM »

My pal put a bottle of beer on the floor at walsall and was banned from every grosvenor for life.

They glued me to a yak!
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