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ACE2M
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« Reply #30 on: March 11, 2008, 03:03:47 PM »

only a problem if you haven't got any money in your account anyway, you just place the bet and if it loses your stake gets returned regardless of if you have had your returns back yet. You can get around it by calling customer services if you don't have a balance to place the bet with.
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ACE2M
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« Reply #31 on: March 11, 2008, 03:08:46 PM »

Time goes quickly. On Bet365 - Just got my returns and we're 10mins till the next race and i've not had my free bet for the next race

got to imagine how long it takes to settle that many bets......

erm...instantly? If you can't do something you shouldn't promise people you will do it, incompetence is no excuse Smiley

and i challenge anybody to write a program that can settle 100,000+ bets instantly.......
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Josedinho
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« Reply #32 on: March 11, 2008, 03:11:31 PM »

Time goes quickly. On Bet365 - Just got my returns and we're 10mins till the next race and i've not had my free bet for the next race

got to imagine how long it takes to settle that many bets......

No problem with that but why say you will get it for the next race. if they said next days racing that would be fine but they didn't get it to me in time for the next race.

do you mean you didn't get it for the race you should have? i took it as you didn't get until 10mins before the race it was valid for

I posted before the race but it is still not with me so they didn't get it to me for the race they said they would.
I am at work and can't whip my mobile out for a chat to Bet365 when the office thinks i'm hard at work.
i've sent them a message via there messaging service and got a reply saying the free bets are credited within an hour. That's not quite next race is it?
I'm not saying is a problem but i was just commenting on the service, as i said above had they promised the free bet on the next days racing i wouldn't have had a problem
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boldie
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« Reply #33 on: March 11, 2008, 03:17:44 PM »

Time goes quickly. On Bet365 - Just got my returns and we're 10mins till the next race and i've not had my free bet for the next race

got to imagine how long it takes to settle that many bets......

erm...instantly? If you can't do something you shouldn't promise people you will do it, incompetence is no excuse Smiley

and i challenge anybody to write a program that can settle 100,000+ bets instantly.......

that's not the point..you get a free bet on the next Ch4 race!..that is the promise. Bet365 are quite clearly not delivering on their promise, are they?
It's beyond annoying that companies promise something and simply do not deliver..there really is no excuse for it..and "we can't settle bets in time" goes to show they're an incompetent bookie who should not be allowed to take bets on a festival like Cheltenham.
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ACE2M
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« Reply #34 on: March 11, 2008, 03:19:30 PM »

Time goes quickly. On Bet365 - Just got my returns and we're 10mins till the next race and i've not had my free bet for the next race

got to imagine how long it takes to settle that many bets......

No problem with that but why say you will get it for the next race. if they said next days racing that would be fine but they didn't get it to me in time for the next race.

do you mean you didn't get it for the race you should have? i took it as you didn't get until 10mins before the race it was valid for

I posted before the race but it is still not with me so they didn't get it to me for the race they said they would.
I am at work and can't whip my mobile out for a chat to Bet365 when the office thinks i'm hard at work.
i've sent them a message via there messaging service and got a reply saying the free bets are credited within an hour. That's not quite next race is it?
I'm not saying is a problem but i was just commenting on the service, as i said above had they promised the free bet on the next days racing i wouldn't have had a problem

stakes from a losing selection are returned within the hour that doesn't stop you betting at any time you want (you do not have to wait for returns or a free bet token or anything). If you are entitled to a free bet (delivered by returning your stake if your selection on the next race is a loser) then place your bet and you will get your money back if it loses.
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Josedinho
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« Reply #35 on: March 11, 2008, 03:20:53 PM »

I've just had clarification and you don't actually get a "free bet".

If you have another bet (same stake) on the next live race you get your stake refunded an hour after that race.

Channel 4 Free Bet Offer – There are four live Channel 4 races every day of the Festival - back any single winner at 4/1 or more in any of these races and we will give you a free bet to the same stake on the next live Channel 4 race!

Hardly giving it me, more like refunding.

A bit confusing/misleading/easy to misunderstand as a free bet on there is usually redeemed with a free bet code but hey ho.
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ACE2M
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« Reply #36 on: March 11, 2008, 03:21:46 PM »

Time goes quickly. On Bet365 - Just got my returns and we're 10mins till the next race and i've not had my free bet for the next race

got to imagine how long it takes to settle that many bets......

erm...instantly? If you can't do something you shouldn't promise people you will do it, incompetence is no excuse Smiley

and i challenge anybody to write a program that can settle 100,000+ bets instantly.......

that's not the point..you get a free bet on the next Ch4 race!..that is the promise. Bet365 are quite clearly not delivering on their promise, are they?
It's beyond annoying that companies promise something and simply do not deliver..there really is no excuse for it..and "we can't settle bets in time" goes to show they're an incompetent bookie who should not be allowed to take bets on a festival like Cheltenham.

stakes from a losing selection are returned within the hour that doesn't stop you betting at any time you want (you do not have to wait for returns or a free bet token or anything). If you are entitled to a free bet (delivered by returning your stake if your selection on the next race is a loser) then place your bet and you will get your money back if it loses.

it's that way exactly so the promise is always deliverable, people who don't read the t&c's properly can't be accounted for...
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ACE2M
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« Reply #37 on: March 11, 2008, 03:23:07 PM »

I've just had clarification and you don't actually get a "free bet".

If you have another bet (same stake) on the next live race you get your stake refunded an hour after that race.

Channel 4 Free Bet Offer – There are four live Channel 4 races every day of the Festival - back any single winner at 4/1 or more in any of these races and we will give you a free bet to the same stake on the next live Channel 4 race!

Hardly giving it me, more like refunding.

A bit confusing/misleading/easy to misunderstand as a free bet on there is usually redeemed with a free bet code but hey ho.

but it's a free bet on the next race and refunding your stake if your a loser, how is that not a free bet exactly?Huh?Huh??
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Josedinho
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« Reply #38 on: March 11, 2008, 03:30:46 PM »

I've just had clarification and you don't actually get a "free bet".

If you have another bet (same stake) on the next live race you get your stake refunded an hour after that race.

Channel 4 Free Bet Offer – There are four live Channel 4 races every day of the Festival - back any single winner at 4/1 or more in any of these races and we will give you a free bet to the same stake on the next live Channel 4 race!

Hardly giving it me, more like refunding.

A bit confusing/misleading/easy to misunderstand as a free bet on there is usually redeemed with a free bet code but hey ho.

but it's a free bet on the next race and refunding your stake if your a loser, how is that not a free bet exactly?Huh?Huh??

Apologies ACE2M but i have never used this offer before but i have had free bets with bet365 before.
For them i was sent a free bet code and had to validate it and put it on my selection.
I don't think they made it clear that you had to place the next bet out of your balance rather than waiting for a free bet.

I have now missed my opportunity at receiving the free bet as i thought i was waiting for a code. That's a bit dispointingas i did contact them before the 2.35 race started.
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ACE2M
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« Reply #39 on: March 11, 2008, 03:31:56 PM »

I've just had clarification and you don't actually get a "free bet".

If you have another bet (same stake) on the next live race you get your stake refunded an hour after that race.

Channel 4 Free Bet Offer – There are four live Channel 4 races every day of the Festival - back any single winner at 4/1 or more in any of these races and we will give you a free bet to the same stake on the next live Channel 4 race!

Hardly giving it me, more like refunding.

A bit confusing/misleading/easy to misunderstand as a free bet on there is usually redeemed with a free bet code but hey ho.

but it's a free bet on the next race and refunding your stake if your a loser, how is that not a free bet exactly?Huh?Huh??

Apologies ACE2M but i have never used this offer before but i have had free bets with bet365 before.
For them i was sent a free bet code and had to validate it and put it on my selection.
I don't think they made it clear that you had to place the next bet out of your balance rather than waiting for a free bet.

I have now missed my opportunity at receiving the free bet as i thought i was waiting for a code. That's a bit dispointingas i did contact them before the 2.35 race started.

contact again and they will set you a bet up for tomorrow, just tell them it's your first time and you weren't aware of how it worked.
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Josedinho
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« Reply #40 on: March 11, 2008, 03:39:38 PM »

I've just had clarification and you don't actually get a "free bet".

If you have another bet (same stake) on the next live race you get your stake refunded an hour after that race.

Channel 4 Free Bet Offer – There are four live Channel 4 races every day of the Festival - back any single winner at 4/1 or more in any of these races and we will give you a free bet to the same stake on the next live Channel 4 race!

Hardly giving it me, more like refunding.

A bit confusing/misleading/easy to misunderstand as a free bet on there is usually redeemed with a free bet code but hey ho.

but it's a free bet on the next race and refunding your stake if your a loser, how is that not a free bet exactly?Huh?Huh??

Apologies ACE2M but i have never used this offer before but i have had free bets with bet365 before.
For them i was sent a free bet code and had to validate it and put it on my selection.
I don't think they made it clear that you had to place the next bet out of your balance rather than waiting for a free bet.

I have now missed my opportunity at receiving the free bet as i thought i was waiting for a code. That's a bit dispointingas i did contact them before the 2.35 race started.

contact again and they will set you a bet up for tomorrow, just tell them it's your first time and you weren't aware of how it worked.

Cheers ACE2M i'll give it a go
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Rookie (Rodney)
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« Reply #41 on: March 11, 2008, 03:41:07 PM »

Anyone know whether bet365 paid top 3/4 ew last race ?
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ACE2M
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« Reply #42 on: March 11, 2008, 03:42:54 PM »

Anyone know whether bet365 paid top 3/4 ew last race ?

3
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« Reply #43 on: March 11, 2008, 03:46:50 PM »

cant get a winner at chelt but sedgefield john dillon & decider at southwell are keeping me up
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« Reply #44 on: March 11, 2008, 03:47:36 PM »

Anyone know whether bet365 paid top 3/4 ew last race ?

3

ty
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