pokerstars balancing

[henrik777]

If they reply once then they will be accussed of bias when they miss one comment. They can't win so they don't bother.  (that's my take anyway).

Doesn't seem to be hurting much.

Sandy

[RED-DOG]

If they reply once then they will be accussed of bias when they miss one comment. They can't win so they don't bother. (that's my take anyway).

Doesn't seem to be hurting much.

Sandy

I know what you mean hendrik, but its the whole communication thing that bugs me

today bet 365 were running a $200 multi at 11.30 am

 dont play this site often and there was no information about the blind structure so I rang them up and spoke to a very nice girl who knew nothing at all about poker

she spoke to a poker manager on my behalf and told me that the blinds would increse every 10 to 15 mins

I told her that was too vague and she put me through to a poker manager, but he didnt know

so he told me he would contact Prima Poker and ring me back

He did ring me back but alas no one at Prima Poker knew either.

[tikay]

Wow! You sure you never rang the Gas Board by mistake?

To be fair, if you have a query on Stars & drop them a note, they generally reply (get THIS!) within 2 minutes. Sometimes it's a "holding reply", then folllowed by the proper reply within 4 minutes. You cant whack that.

[Ironside]

your lucky you have a known name

if i send an email to stars i am lucky if i get a reply in 24 hours

as for 365 they F***ed up my account that i was trying to link

to them from stan james and i still cant play on there site

so i took my neteller money to another prima site

wish stan james took neteller it would solve so much hassle

[ifm]

HEHEHE Betfair still haven't replied to my complaint after 2 months!!!

[ifm]

Oh and pacific froze my account cuz my email address was used on a different unconnected account, and they won't return my money!!!
They're all crooks 

[tikay]

Hehe, a "known name".....? I don't think so!

Stars have always responded to my notes promptly. If they have not done so to you, well I think you must have been very unlucky. Say what you will about Stars, but in my opinion, their customer Service is exceptional by any standards.

And no, before anyone suggests it, blondepoker do not have ANY commercial relationship whatsoever with PokerStars.

[Karabiner]

Similar story with Ladbrokes customer service.

Usually they respond within a few hours, but if the query is 'awkward' it is more often than not ignored.

E.G. Some time ago in cash games if you wanted to bring more chips to the table,
you had to sit out for a hand, rather than just topping up to the maximum immediately.

Everyone was moaning about it but they just seemed to ignore the complaints, although they eventually did change it.

[Karabiner]

Not like me , I know Tikay, but I agree with you about pokerstars customer service.

No complaints at all about them, they've always been spot on with any queries I have had.

[Ironside]

i think stars is one of the best sites on the net, second best software with a nice stream of players and a good choice of games, allthough i would like a chance to play PLstud and maybe some RAZZ

but they emails havent always been timely, i would also suggest they get a live help espically since they support deals at the buisness end, some twits even ask me if i want to chop in a STT they say they normally do.

but i think all rules should be posted they have to be in a casino so should be on a top poker site

[tikay]

They DO have "Live Help" Ironside, but maybe at peak times they get a bit overloaded.

[Ironside]

no they dont they have live email support

"live help" is live 1 to 1 chatroom

[tikay]

Well my understanding of "Live Help" may be wrong, but if I put in the Chat Box "Cardroom Support Required Please" someone from Stars - "Live Support" I think they call themselves - answers in the Chat Box within a minute or so.

At one time, whenever I "chopped a comp" I always used this method, & they were always in the chat box within 30 seconds or so. But since they introduced the facility for players to transfer funds between themselves, I have made my own arrangements.