trojan/virus infection ???????helpppppppp

[cia260895]

I keep getting a pop up from total security saying total security has blocked this and blocked that to what ever i try it keeps asking me to download their anti virus program to remove virus' and trojans,every time  i try to open anything it just says it has been blocked by total security,unable to open firefox or any poker sites word etc etc,

am on vista and have absolutely no protection on it whatever

i can get on to IE but when i try  alot of sites it just  blocks me telling me to activate my anti virus software which i havent got

what do i need to do in easy to undersatnd terms???

total security 4.52 if that helps

psi tried to download avg free version but it wouldnt let me 

[creepy_benji]

Sounds like Total secuirty is just being a pain in the ass, you actually having any virus problems or just total security problems?

I don't know anything about total security, whether it's meant to be good or not but I'd turn it off n see how everything works from there.

[G1BTW]

I had a very similar virus a few weeks back, by a minor miracle I came away ok and have been clean ever since (I think).

AVG will not totally remove it any way.

You need to run a combo pack of stronger stuffs.

This will be

Malwarebytes Anti Malware

A-Squared free

SuperAntispyware (a really good proggie)

Avira Anti virus

The virus I had (Windows Anti Virus Pro), sounds just like yours, symptoms the same. You have to run the programs I listed but it tries to block you doing so, in at least two ways

1) It checks the name of the program you are trying to run

2) It blocks most programs from running from 'startup' or double clicking desktop.

Try first rebooting in safe mode. Reboot your machine and press and hold F8 then select safe mode with networking.


Open the command prompt. (Start....Run....'command')

Now go to the application you are trying to run. Drag and drop it into the command box. If you don't know how to do this, shout. This will cause the program's executable to be listed in the command line, you just press 'return' to run it. This may take a few attempts.

You will need to run the softwares a few time before they clean it up.

Once one anti virus program seems to have worked successfully, go to 'System Restore' and attempt to restore to when you know the computer was clean. If you cannot do this, then you must turn Sytem Restore 'off'.

This entire process is a lot easier if you can get files on to your pc 'externally', from a cd/dvd or a usb storage device like a smartphone. I used my smartphone's wifi with my router and got my programs that way, then cabled them across to PC. The virus will stop you downloading them from websites.

Once clean, you must change all your sensitive passwords. These programs have been logging your keystrokes.

Try that first. Good luck.

[creepy_benji]

Ah total security is the virus, never heard of anthing like it. G1BTW seems like he knows what hes talking about. gl

[G1BTW]

http://www.malwarebytes.org/mbam.php


http://www.emsisoft.com/en/software/free/

http://www.free-av.com/

http://www.superantispyware.com/download.html

[G1BTW]

Run 'quick' or 'intelligent' scans to begin with, to get back on your feet. But you must afterwards run full scans on every part of your drive(s).

[marcro]

It is a scam to try and get you to buy their product - you do not have a problem.  There are a number of ways to get rid of this but try:

http://www.2-spyware.com/remove-total-security.html

[boldie]

I thought this was about one of your condoms bursting whilst on holiday.

[cia260895]

I had a very similar virus a few weeks back, by a minor miracle I came away ok and have been clean ever since (I think).

AVG will not totally remove it any way.

You need to run a combo pack of stronger stuffs.

This will be

Malwarebytes Anti Malware

A-Squared free

SuperAntispyware (a really good proggie)

Avira Anti virus

The virus I had (Windows Anti Virus Pro), sounds just like yours, symptoms the same. You have to run the programs I listed but it tries to block you doing so, in at least two ways

1) It checks the name of the program you are trying to run

2) It blocks most programs from running from 'startup' or double clicking desktop.

Try first rebooting in safe mode. Reboot your machine and press and hold F8 then select safe mode with networking.


Open the command prompt. (Start....Run....'command')

Now go to the application you are trying to run. Drag and drop it into the command box. If you don't know how to do this, shout. This will cause the program's executable to be listed in the command line, you just press 'return' to run it. This may take a few attempts.

You will need to run the softwares a few time before they clean it up.

Once one anti virus program seems to have worked successfully, go to 'System Restore' and attempt to restore to when you know the computer was clean. If you cannot do this, then you must turn Sytem Restore 'off'.

This entire process is a lot easier if you can get files on to your pc 'externally', from a cd/dvd or a usb storage device like a smartphone. I used my smartphone's wifi with my router and got my programs that way, then cabled them across to PC. The virus will stop you downloading them from websites.

Once clean, you must change all your sensitive passwords. These programs have been logging your keystrokes.

Try that first. Good luck.

got to this point and tried about 20 times but it keeps getting blocked

tried to download the links and it blocks it again

and thx for all this although IT is just so not me lol

I thought this was about one of your condoms bursting whilst on holiday.

would of been impossible from inside the box

[cia260895]

fml this lappy now says aolsoftware.exe is currupt and to run chkdsk

 how?

[G1BTW]

fml this lappy now says aolsoftware.exe is currupt and to run chkdsk

 how?

that virus randomly deletes files

Start::
Run::
type 'chkdisk'

you still getting popups, browser redirects?

ps. can you press ctrl alt del at same time (once) , go to processes, and say what it lists? It'll really help. Just the image names

[cia260895]

fml this lappy now says aolsoftware.exe is currupt and to run chkdsk

 how?

that virus randomly deletes files

Start::
Run::
type 'chkdisk'

you still getting popups, browser redirects?

ps. can you press ctrl alt del at same time (once) , go to processes, and say what it lists? It'll really help. Just the image names

this is  different lappy,I opened task manager and ther eare 54 processes running can i  cut and paste them somehow?

[TheChipPrince]

yes I had this too, systme restore sorted it, right pain...

[cia260895]

taskmgr.
avgrsx.
pokerstars.
E_FATICAE.
msnmsg.
ctfmon.
M3SRCHMN.
avgtray.
MWSOEMON.
COMPUTERCHECK.
avgsnx.
comunications_,,,
jucheck.
acrotray.
hpotdd01.
aolsoftware.
qttask.
hpohmr08.
quickcam.
realplay
wincinemamgr.
anotify.
aoltray.
companion.
MDM.
LVcomser.
jqs.
AOLacsd.
svhost.
LVPrcSrv.
spoolsv.
explorer.
COICManager.
firefox.
svchost
svchost
svchost
svchost
svchost
AOLSP scheduler
lsass
services
winlogon
csrss
alg
smss
jusched
wanmpsvc
aolsoftware
svchost
snmp
system
system idle process

phew

this is for the aol corrupt file prob btw


get apop up every 2 mins or so

 #2961: AOLSoftware.exe- Corrupt File

the file or directory C: Documents and
Settings\ian\local settings\application
Data\aol\userprofiles\1181318257\ian\metrics is
corrupt and unreadable.Please run the Chkdsk
utility

[cia260895]

yes I had this too, systme restore sorted it, right pain...

wont even let me do that??