Someone has used my Credit Card on my VC account

[The_nun]

Why ever did you not cancel the card, surely the fraud team should of advised you to do this immediately.

[The_nun]

O I C it shows up delayed on ya bank. Sorry.

[Bongo]

Do you know how they got your login details?

Have you spoken to the Police?

I imagine the bank and VC are well within their rights to say GG you as the deposits were made with stored details and it's your responsibility to keep you login details secured.

[MC]

Do you know how they got your login details?

Have you spoken to the Police?

I imagine the bank and VC are well within their rights to say GG you as the deposits were made with stored details and it's your responsibility to keep you login details secured.

I haven't spoken to the police yet but maybe this would be the right thing to do?

I have no idea how they got into my account. I couldn't even remember the password myself, like I said I had to reset it. I definitely have not given any password out to anybody nor has anyone been able to access a computer where it would auto-login for whatever reason.

A fraud has still been committed. It isn't my fault they've gotten into my account. Surely they cannot just say "GG"?

[Bongo]

As you say, a fraud has been committed so probably best to involve the police. I'm not sure if your bank will want to refund you as they used legit details to get the cash and VC could say the same. (this assumes it wasn't VC's fault, but if it was I'd doubt they'd admit it or you'd be able to prove it.)

It seems odd in that if you weren't using VC actively you're not likely to have been a victim of keylogging etc.

Did you have VC installed on any PCs?

[TheChipPrince]

MC, when you say 'statement', do you mean you looked at your banking online?

[The_nun]

About 4 years ago some1 I knew got a few grand taken out of his poker account from a reputable site, the first thing he was told he must do by the  site was to contact the police. Not sure of the outcome as lost contact with him but I would strongly recommend you do contact them.

[MC]

About 4 years ago some1 I knew got a few grand taken out of his poker account from a reputable site, the first thing he was told he must do by the  site was to contact the police. Not sure of the outcome as lost contact with him but I would strongly recommend you do contact them.

Yeah man, I have reported it to the police today.

VC refuse to talk to me directly about this matter now and say they will only talk to the police. Am a bit worried they are being evasive about it :-/

[MC]

MC, when you say 'statement', do you mean you looked at your banking online?

Yeah man

About 4 years ago some1 I knew got a few grand taken out of his poker account from a reputable site, the first thing he was told he must do by the  site was to contact the police. Not sure of the outcome as lost contact with him but I would strongly recommend you do contact them.

That's interesting, I have reported it to the police today.

VC refuse to talk to me directly about this matter now and say they will only talk to the police. Am a bit worried they are being evasive about it :-/

[pokerfan]

They think you did your conkers on a mad spin up and are now trying it on ?

[MC]

They think you did your conkers on a mad spin up and are now trying it on ?

I'm a bit worried about this.

But the deposits are so uncharacteristic and I would assume so is the IP address etc. The lady I spoke to when I first reported it to them definitely said something was wrong. I hope there's some way to prove it wasn't me. I think I was playing on PokerStars at the time this all happened, or at least when the bank first phoned me, I dunno if that could help but probs not.

[MC]

Just keep pestering them like mad. Tell Nik Spooner as well, kind of his responsibility to help u with something like this.

Finally got a response from VC thanks to Nik Spooner. Signed up for VC through his site Tetleyboy Affiliates a while back and have really appreciated his help on this and a couple of other things. I hope this is good news, and that it will inevitably mean the bank will sort it out.


Dear Mr Atkin,

We have been contacted by our affiliate in relation to your account being hacked. I understand that you have not received as much information as you would have liked so hopefully through this email I will be able to answer all your questions.

Unfortunately, in order to claim your money, you will have to go through the process with the bank. Unfortunately when it was brought to our attention that your account was hacked, it was too late for us to cancel the deposits. Unfortunately we do not have the facility to pay funds back to a Mastercard so you will have to go to your card issuer to claim the funds.

With regards to your account being hacked, I can only assume that you have some sort of virus in your computer. It is possible that this malware can keep a record of your keystrokes when entering usernames and passwords. The fact that you have not used your account with us for some time could mean that the hacker has had your logon details for some time or maybe has hacked your computer recently and has found your password details if you use programs that save your username and password. Unfortunately normal anti-virus software does not always pick up these viruses as they can be quite sophisticated so it may be in your interest to get your computer checked out by a professional. Everything stated above is only an assumption as we have no way of identifying how a hacker gets holds of an individuals logon details.

Hackers usually chip dump the funds or attempt to withdraw the funds to cards belonging to themselves.

I hope this has answered your questions but please do not hesitate to contact us if you have any questions.


Kind Regards,

Security Department

Victor Chandler Worldwide

[GreekStein]

Just keep pestering them like mad. Tell Nik Spooner as well, kind of his responsibility to help u with something like this.

Finally got a response from VC thanks to Nik Spooner. Signed up for VC through his site Tetleyboy Affiliates a while back and have really appreciated his help on this and a couple of other things. I hope this is good news, and that it will inevitably mean the bank will sort it out.


Dear Mr Atkin,

We have been contacted by our affiliate in relation to your account being hacked. I understand that you have not received as much information as you would have liked so hopefully through this email I will be able to answer all your questions.

Unfortunately, in order to claim your money, you will have to go through the process with the bank. Unfortunately when it was brought to our attention that your account was hacked, it was too late for us to cancel the deposits. Unfortunately we do not have the facility to pay funds back to a Mastercard so you will have to go to your card issuer to claim the funds.

With regards to your account being hacked, I can only assume that you have some sort of virus in your computer. It is possible that this malware can keep a record of your keystrokes when entering usernames and passwords. The fact that you have not used your account with us for some time could mean that the hacker has had your logon details for some time or maybe has hacked your computer recently and has found your password details if you use programs that save your username and password. Unfortunately normal anti-virus software does not always pick up these viruses as they can be quite sophisticated so it may be in your interest to get your computer checked out by a professional. Everything stated above is only an assumption as we have no way of identifying how a hacker gets holds of an individuals logon details.

Hackers usually chip dump the funds or attempt to withdraw the funds to cards belonging to themselves.

I hope this has answered your questions but please do not hesitate to contact us if you have any questions.


Kind Regards,

Security Department

Victor Chandler Worldwide

Not that I have ever dealt with an affiliate before but when i used Nik Spooner he was the nuts

[MC]

They've told me the IP address was UK based.

Sigh, would be more obvious it was fraud had it not been.

[TheChipPrince]

They've told me the IP address was UK based.

Sigh, would be more obvious it was fraud had it not been.

That wouldnt give you more info than that?