Everyone has one so why not..

[Woodsey]

Just pay it, more hassle than its worth and they will chase you for it. I had a random 8 quid owed to vodaphone that I was determined not to pay out of principle, but they chased me for it pretty hard so I wilted.

[DMorgan]

Yeh def don't just leave it. For £185 they'll definitely sell it on to debt collection firm which I'd imagine is a pretty tilting experience

[titaniumbean]

thought if you were having issues and had filed complaints you could get it all cancelled because they're shit. maybe that's wishfull thinking.

[redarmi]

I disagree.  I would cancel the direct debit and then call them and tell them that you will only pay a portion of it (decide in advance what that will be and probably offer lower) and your reasons for that and that you consider that they have not provided the service which you paid for.  They rely on people just paying for an easy life and it lets them walk all over people.  If people refused to [pay unless they got what they paid for they would soon take complaints more seriously.

[mondatoo]

I disagree.  I would cancel the direct debit and then call them and tell them that you will only pay a portion of it (decide in advance what that will be and probably offer lower) and your reasons for that and that you consider that they have not provided the service which you paid for.  They rely on people just paying for an easy life and it lets them walk all over people.  If people refused to [pay unless they got what they paid for they would soon take complaints more seriously.

This is what I think, they basically know people don't want the hassle, getting poor credit ratings etc so can just do what they want.

First person I spoke to was a proper twat, saying they have a checklist of things and I should stick with it and keep ringing everytime I have a problem, this was after I explained to him I lose at least a couple hundred quid everytime it happens, absolute moron, I was pretty raging as he was really obnoxious, fukn clown. Second person I spoke to I said at the very start is there any point in me going through all the details of the situation, will you be able to do anything or just put me through to a third person, she said she could sort it, I spend ages explaining it to her and she goes "I'll have to put you through to customer relations team they deal with, I can't help you with that" aoifha0ohsgiswagije0aiswjtriresdfgv I'd just spoke to someone in that dept, absolute bunch of jokers. Third person was a supervisor who basically just made it pretty clear they didn't give a shit as I was in a contract so I have to pay it. Fourth and last person was actually helpful but still didn't really get it when she was trying to make it so I'd not have to pay the charges, but for that to happen I'd have to stay with them and keep ringing when there was a problem 

Sure will ever go with BT for anything ever again.

[MC]

I just bend over and pay in these situations to avoid tilting phone calls such as the ones you had!

100mb mbnnnnnn. Gl with the move bud.

[StuartHopkin]

I disagree.  I would cancel the direct debit and then call them and tell them that you will only pay a portion of it (decide in advance what that will be and probably offer lower) and your reasons for that and that you consider that they have not provided the service which you paid for.  They rely on people just paying for an easy life and it lets them walk all over people.  If people refused to [pay unless they got what they paid for they would soon take complaints more seriously.

This is what I think, they basically know people don't want the hassle, getting poor credit ratings etc so can just do what they want.

First person I spoke to was a proper twat, saying they have a checklist of things and I should stick with it and keep ringing everytime I have a problem, this was after I explained to him I lose at least a couple hundred quid everytime it happens, absolute moron, I was pretty raging as he was really obnoxious, fukn clown. Second person I spoke to I said at the very start is there any point in me going through all the details of the situation, will you be able to do anything or just put me through to a third person, she said she could sort it, I spend ages explaining it to her and she goes "I'll have to put you through to customer relations team they deal with, I can't help you with that" aoifha0ohsgiswagije0aiswjtriresdfgv I'd just spoke to someone in that dept, absolute bunch of jokers. Third person was a supervisor who basically just made it pretty clear they didn't give a shit as I was in a contract so I have to pay it. Fourth and last person was actually helpful but still didn't really get it when she was trying to make it so I'd not have to pay the charges, but for that to happen I'd have to stay with them and keep ringing when there was a problem 

Sure will ever go with BT for anything ever again.

Not sure about other people but I have always found you get a much better response handling things like this with letters rather than phone calls.

[pleno1]

Nice with the mc stuff mate, happy.

Grindonthemind now, ship the lot.

[smashedagain]

You are paying for a service that they are not providing. I don't see how they can possibly enforce the contract.

[strak33]

You are going to have at least 2 comma days in the next week monda.

[mondatoo]

I was going to play today but slept in and then my micro event started at 1:30 so didn't have time to get sorted out, plus was debating whether it was worthwhile when internet being dodgy last couple of days. Sick fade as it's just gone down for last 20 minutes, completely fucked the 1r up but I lost like $30 instead of doing chunks if I'd been grinding. So glad I've got summit sorted and getting outta here tmoro.

[anthonyl]

What about consumer protection act? I'm no solicitor though!!

http://www.legislation.gov.uk/ukpga/1987/43

[smashedagain]

I was going to play today but slept in and then my micro event started at 1:30 so didn't have time to get sorted out, plus was debating whether it was worthwhile when internet being dodgy last couple of days. Sick fade as it's just gone down for last 20 minutes, completely fucked the 1r up but I lost like $30 instead of doing chunks if I'd been grinding. So glad I've got summit sorted and getting outta here tmoro.

unbelievable as a poker player you put up with internet this bad. I have sky TV but pay £35 for virgin TV phone and the internet. Don't even have the TV or phone connected but I did not realise how good virgin internet is until I went round to some friends for tea tonight. He has that BT hub thing and his son was on line and kept getting disconnecting. It was that bad that after ten minutes of trying I could not get one post on blonde through my iPhone wifi

[titaniumbean]

swings and roundabouts.


I/we have had terrible problems with BT, terrible customer service from BT, a disconnected BT Line that worked perfectly for 2 years without being paid for (it didn't always work when we paid, yeh go figure!)

Similarly i've had virgin multiple times, been skanked by them, been sent moronic engineers that don't know their job, been sent incred engineers that sorted out problems and explained why the idiots hadn't fixed them etc, have had really fast internet with no problems for ages, and similarly experienced awful router hardware and terrible blackouts of service.


tbh i'm considering getting more than one cabled line in to then be backed up by a dongle etc. tis pretty ridic nowadays. remember back in the day of dailup having 2x 128kb ISDN lines, those were the bomb!!!

[mondatoo]

I was going to play today but slept in and then my micro event started at 1:30 so didn't have time to get sorted out, plus was debating whether it was worthwhile when internet being dodgy last couple of days. Sick fade as it's just gone down for last 20 minutes, completely fucked the 1r up but I lost like $30 instead of doing chunks if I'd been grinding. So glad I've got summit sorted and getting outta here tmoro.

unbelievable as a poker player you put up with internet this bad. I have sky TV but pay £35 for virgin TV phone and the internet. Don't even have the TV or phone connected but I did not realise how good virgin internet is until I went round to some friends for tea tonight. He has that BT hub thing and his son was on line and kept getting disconnecting. It was that bad that after ten minutes of trying I could not get one post on blonde through my iPhone wifi

I didn't put up with it, I moved house, can only get BT here otherwise obv I'd have stayed with Virgin.