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Author Topic: Best Broadband Provider for Customer Service/Fast Response?  (Read 8306 times)
Claw75
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« Reply #45 on: February 12, 2011, 10:25:55 AM »



Think I'm meant to have 20MB. Is this because of using wireless?

more likely to be the same prob Mo and I have - distance from the exchange.
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Graham C
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« Reply #46 on: February 12, 2011, 10:34:36 AM »

Distance from exchange doesn't matter on cable as far as I'm aware.  More than likely because of wireless.  I think the speed of wireless internet is more determined by the speed of the wireless router rather than the isp.

Is it faster non wireless?

I could be talking rubbish but it's what I've been told Cheesy
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rex008
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« Reply #47 on: February 12, 2011, 11:35:47 AM »

Depends how far away from your wireless router you are. Even a basic router (802.11b) will go up to 11Mbit (cope with most broadband connection), and a regular one (g) will do 54Mb. An 'n' one will go up to around 300Mbit. However, as you get further away from it, speed drops fairly rapidly. You should be able to see current wireless speed in the Windows widgets that show your wireless connection (usually something in the system tray).

Silo - you're right about distance being irrelevant for Virgin. You might get a tiny drop off if you're a way from the kerbside box, but even that is unlikely to be more than a couple of hundred yards away. After that it's all fibre-optic.

So Simon's problem is either wireless or he's been torrenting loads of porn legitimate files and Virgin have throttled his rate. Which they will do.

I used to live in a rural village about 4km from the exchange and still got 2Mb out of BT. Make sure you've got a decent microfilter and it's probably worth testing a connection directly into the test plug of the master socket (like this)
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Claw75
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« Reply #48 on: February 12, 2011, 11:37:40 AM »


So Simon's problem is ...... or he's been torrenting loads of porn legitimate files and Virgin have throttled his rate. Which they will do.



busted imo Smiley
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« Reply #49 on: February 12, 2011, 01:04:27 PM »

Here's mine normal


Will post wireless in a mo.

Got a letter through from Virgin t'other day saying for £30 one off payment they'd stick me on a 30mb service, think I'll do that later

Pretty sweet wireless too


Must be the dodgy downloads Simon Wink
« Last Edit: February 12, 2011, 01:13:11 PM by Silo Graham » Logged

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« Reply #50 on: February 12, 2011, 02:03:08 PM »

Sky got a specialst bt engineer to come out. This is the max will will get. He sorted it out as it was even slower if at all possible.
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Simon Galloway
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« Reply #51 on: February 12, 2011, 06:45:27 PM »

damn wireless... 
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Waz1892
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« Reply #52 on: February 12, 2011, 07:22:19 PM »

cant work out how to put picture in here but -

with Sky Broadband, ~50miles from server

download is 1.23
upload is 0.46
82pings
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« Reply #53 on: February 12, 2011, 10:27:43 PM »

The BT Infinity (Fibre Optic) service is likely to be a lot more competitive to VM.

This should be available wholesale pretty soon so all providers will be able to offer a service similar to the one VM currently have exclusively. Should be the beginning of the end for ADSL.
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Jon MW
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« Reply #54 on: February 12, 2011, 11:12:29 PM »

The BT Infinity (Fibre Optic) service is likely to be a lot more competitive to VM.

This should be available wholesale pretty soon so all providers will be able to offer a service similar to the one VM currently have exclusively. Should be the beginning of the end for ADSL.

How long before a full roll out of the fibre optic network though?
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« Reply #55 on: February 13, 2011, 01:33:00 AM »



Pretty duff upload speed
I have the offer of the 30 Mbs, would be silly not to take it up
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« Reply #56 on: February 13, 2011, 01:29:22 PM »

The BT Infinity (Fibre Optic) service is likely to be a lot more competitive to VM.

This should be available wholesale pretty soon so all providers will be able to offer a service similar to the one VM currently have exclusively. Should be the beginning of the end for ADSL.

How long before a full roll out of the fibre optic network though?

given that BT have to share their phone networks with other suppliers, would Virgin be in a similar position with their fibre optic network?    If not,can't see it being that much of a struggle for BT to whack a fibre optic cable down, they're big enough
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Graham C
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« Reply #57 on: February 13, 2011, 01:32:10 PM »

Damn, I can't get it yet.  Would be a nice saving for me too, £28.50 for all calls and unlimited 40mb broadband.  Pretty sure I pay more than that to Virgin already.
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Rod
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« Reply #58 on: March 20, 2011, 10:24:04 AM »

The BT Infinity (Fibre Optic) service is likely to be a lot more competitive to VM.

This should be available wholesale pretty soon so all providers will be able to offer a service similar to the one VM currently have exclusively. Should be the beginning of the end for ADSL.

How long before a full roll out of the fibre optic network though?

given that BT have to share their phone networks with other suppliers, would Virgin be in a similar position with their fibre optic network?    If not,can't see it being that much of a struggle for BT to whack a fibre optic cable down, they're big enough
No, Virgin don't have to share the fibre optic network with resellers.

BT are in the process of creating one though. I would think they will have to share it the same as the rest of their services.
« Last Edit: March 20, 2011, 10:25:58 AM by Rod » Logged
MPOWER
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« Reply #59 on: March 20, 2011, 11:31:48 PM »

Watching top gear tonight I clicked on images of Nicolae Ceausescu.

The boys were doing a trip in Romania they were on about the leader who got shot on Christmas day 1989

I was also playing the DTD336 Satty at the time.

My computer got a virus nothing would work no google nothing. It kicked me off DTD as soon as I clicked on the image.

Called the help desk at Virgin @ 21.12. Paid £30 and they remotely went on to my Laptop and fixed everything.

Virgin Broadband was 1st class.

Regards

M  
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