Fraud

[MANTIS01]

You can open another account like a savings account online with it's own individual account number. Pay all your wealth into the savings account and transfer to your current account as and when you want, or transfer a set amount to your current account to last you a week a month w/e. Transfering from account to account is instant so anytime you like eg emergencies just whip out your phone, transfer and withdraw. This prevents you being cleared out completely.

[the sicilian]

You might be interested to know what happens the other side of transactions... As a retailer with high street shops for over 15 years whenever we had a stolen card used we had hell with the card companies and often if they went happy no matter how many details and evidence we had including CCTV they would take all the money for the transaction from us...this was particualary true for online so much so we stopped selling online...so don't think the card issuers are wonderful...a lot of the time some other poor sod is paying the bill and they don't give a stuff about catching the bad guys

[redarmi]

really looking forward to your next post when you find out about the fines they've charged you for this guy sending you overdrawn

+100000000000000

Barclays caught somebody using my card and sending it overdrawn but whuilst they were willing to refund me totally but not willing to overturn the costs for "me" going overdrawn which ultimately led to a dispute where I ended up closing my account after refusing to pay the fees and it cost me my good credit history.  Ridiculous.

[TheWhisper]

The only company he can think of where he has used both of his cards is Stan James bookies. Obviously there's nothing dodgy about Stan James but you never know who within their, or indeed any other, organisation is on the fiddle.

Similar thing happened to me and my number one suspect was the local Dominos

[mouth]

Barclays regularly stop my card if they think it's a suspect transaction, followed by a phone call from the fraud department where I have to answer questions about random transactions before they will reinstate it.

Worst place that sets them off is DTD online store - i have never yet been able to buy in for anything online at DTD.

[Bongo]

The online password (verified by visa and mastercard's equivalent) systems are laughably insecure and designed to shift responsibility from the bank to the consumer.

[Bongo]

The only company he can think of where he has used both of his cards is Stan James bookies. Obviously there's nothing dodgy about Stan James but you never know who within their, or indeed any other, organisation is on the fiddle.

I would estimate the majority of my online accounts have been compromised in some way...

[Dingdell]

I have a card reader and specific card for my account - so when i try and get into my online account it asks for an 8 digit number randomly generated from the machine. I can't do anything on line without the machine - a sort of mini Enigma machine.

[doubleup]

The online password (verified by visa and mastercard's equivalent) systems are laughably insecure and designed to shift responsibility from the bank to the consumer.

I'm not sure how its meant to work or does work.  I've put in a wrong password and had my card blocked and put in a wrong password and just set up a new one, so it is a bit hmmmmm.  Don't see how it could shift responsibility though?

[Bongo]

Basically they are liable if someone uses your card unless they have gone through the password thingy and then you are liable.

[matt674]

Was the victim about 5 years ago when someone rang HSBC pretending to be me and once convincing the call centre in india changed all my details and started transferring money into another account, thankfully i spotted the money leaving my account within 24 hours and they suspended my account and started re-setting all the details. I asked what other security precautions i could put in place to stop it happening again - they said there wasnt anything apart from lying when entering all of my security details

"so to stop my account becoming victim of fraud you want me to give you fraudulent information?"

"yes"

so now all the answers to their security questions such as "place of birth" and "first school" are made up places only i know answer to - account not been hacked since & 6 weeks later i got all the money back off HSBC.

My bank looked at all the transactions on my account and blamed online betting sites for been the most obvious place where my account details could be obtained - 1 week later HSBC were front page news when it turned out that their Indian call centre sold account details to The Sun for £100........

Have to agree with Gatso on the Visa password being a joke - although i always remember what the password is yet it never works but then after second attempt it just tells me to change it and transaction goes thru

[tikay]

Anytime I do anything unusual with my card my bank calls me

Like what? Buying a drink?

Superb!

[Ironside]

Anytime I do anything unusual with my card my bank calls me

Like what? Buying a drink?

Superb!

what you talking about everyone knows its unusual for me to buy a drink with a card

so eck was right

[snoopy1239]

I still haven't been fully refunded for this. You won't believe the hassle. First, they sent me forms that had incorrect details, then they sent me forms with pages missing, and then they transferred part of the fraud to Visa Inquiries, who then sent me more forms. Natwest told me that I'd receive text updates and then Visa Inquiries told me that they'd keep me updated too, neither of which happened.

I seem to have a lot of run-bad for these kind of things. For example, in Vegas, a machine jammed my money in the dispenser and then sucked it back up. It cost me over $100 in hotel phone bills trying to chase it, but neither the ATM company nor Natwest refunded me, and I never got it back. Similarly, Virgin printed me a void ticket for a return journey and then made me buy another ticket on the way back, even though I had the receipt. After shipping a letter to head-office, I finally got that one back.

At the moment, I'm having troubles with John Lewis because I ordered a sofa in mid October that still hasn't been delivered. First they delayed it, then they sent me the wrong one, and just this week they sent me the same wrong sofa. Each time, the delivery man said someone would be in touch, but nobody called; it's always been me doing the chasing.

Does anyone have a link to any good sites and forums that deal with these kind of things as I feel like I'm turning into Victor Meldrew and could do with some back-up plans.

[Acidmouse]

Martins money savings tips has a wicked forum where there is an expert on every company trying to shaft you.