help - i'm being hacked!

[pokerfan]

Having reread them pretty sure none of the emails are really from pokerstars. Latest one says my card has expired so they need the new details. Excuse me if i dont email them to you pronto.

You want someone to email them ? Not sure if a third party email would help though.

[LeedsRhodesy]

Having reread them pretty sure none of the emails are really from pokerstars. Latest one says my card has expired so they need the new details. Excuse me if i dont email them to you pronto.

Maybe them getting back to you so fast shows its not pokerstars!

Email them back and say its all under control and the police have the ip adress and know who is doing this and its in there hands now!

[the sicilian]

Has anyone informed Interpol ?

[redsimon]

Have you got back into fb?

[Claw75]

I changed my email and fb passwords from another machine but obv don't want to try to access from home before detecting and removing the trojan (which so far i've had no joy with) have emailed pokerstars support but no reply yet.

Forgive me if i stop indulging the pisstake/jokey replies for a bit - really just want to get this sorted.

[Claw75]

Just tried to log into email from phone and password has been changed again despite my having reset it and my security question from another computer. Scans aren't detecting anything. If anyone has any genuine advice here i'd be really grateful. It might seem like a bit of a joke given i dont have much money in mycaccount etc but feelingvpretty violated knowing someone is in my email, never mind the poker stuff.

[Girgy85]

Just tried to log into email from phone and password has been changed again despite my having reset it and my security question from another computer. Scans aren't detecting anything. If anyone has any genuine advice here i'd be really grateful. It might seem like a bit of a joke given i dont have much money in mycaccount etc but feelingvpretty violated knowing someone is in my email, never mind the poker stuff.

Erm Call the police?

[AndrewT]

Good timing as ever Girgles.

Claire, forget about the poker - you need to get your email secure.

Switch off the computer you think is compromised and access Gmail from sonewhere else and follow the instructions from google as to what to do if you are hacked,

[doubleup]

Just tried to log into email from phone and password has been changed again despite my having reset it and my security question from another computer. Scans aren't detecting anything. If anyone has any genuine advice here i'd be really grateful. It might seem like a bit of a joke given i dont have much money in mycaccount etc but feelingvpretty violated knowing someone is in my email, never mind the poker stuff.

Could they have the email open, so they don't get locked out?  Can you isolate the account from everything linked with it?

[Claw75]

Just tried to log into email from phone and password has been changed again despite my having reset it and my security question from another computer. Scans aren't detecting anything. If anyone has any genuine advice here i'd be really grateful. It might seem like a bit of a joke given i dont have much money in mycaccount etc but feelingvpretty violated knowing someone is in my email, never mind the poker stuff.

Could they have the email open, so they don't get locked out?  Can you isolate the account from everything linked with it?

possibly, but everytime I've caught them using the account at the same time as me I've hit a button saying 'end all other sessions' so that should've kicked them out.

Good timing as ever Girgles.

Claire, forget about the poker - you need to get your email secure.

Switch off the computer you think is compromised and access Gmail from sonewhere else and follow the instructions from google as to what to do if you are hacked,

I did that earlier at Gary's.  the password somehow got changed again since then despite not having opened the email account on my own computer.  current activity is showing that the rogue IP address last used the email account an hour ago.  At a bit of a loss as to what else I can do here?

It seems they've now changed the email address associated with the stars account so I can't do anything about getting my p/w etc on there changed.

[ManuelsMum]

Just tried to log into email from phone and password has been changed again despite my having reset it and my security question from another computer. Scans aren't detecting anything. If anyone has any genuine advice here i'd be really grateful. It might seem like a bit of a joke given i dont have much money in mycaccount etc but feelingvpretty violated knowing someone is in my email, never mind the poker stuff.

Could they have the email open, so they don't get locked out?  Can you isolate the account from everything linked with it?

It doesn't work like that imo. If they have your email 'open' (presume you mean 'looking at an inbox after logging in', you can still login from another machine and change the password, and then the hacker can do nothing until he's logged in again with your new password.

Contact Google, get the email shut down.
Contact your bank, freeze the account for web transactions, probably cancel credit card.

New viruses are really sophisticated, will probably be hard to remove. Almost definitely has a keylogger in it. Expect to virus wipe, reboot, and find it still there. You can take other steps to try to fully eradicate it, but you may have to get a new hard drive, sometimes formatting doesn't even work.

Sorry, feel for ya

[ManuelsMum]

Sounds like they have a hold of your secondary email security info, like 'secret' questions and linked email accounts? (Or they've set the latter up themselves). Only google can sort that for you.

[Claw75]

Have you got back into fb?

I see why you asked now.  No that wasn't me.  fking sick.

[Matt.NFFC.]

What they doing now?

Feel for you.....not good.

Where do you think they got your info from?  Hacked into Facebook?

Deffo get the bank stuff frozen as first port of call.

[Claw75]

What they doing now?

Feel for you.....not good.

Where do you think they got your info from?  Hacked into Facebook?

Deffo get the bank stuff frozen as first port of call.

nothing now.

ran norton power eraser this afternoon.  It detected one odd file that it didn't think was suspicious, but I deleted it anyway.  Since then there has been no activity on my email.  I've changed facebook settings so any attempt to access from anywhere other than my computer results in a passcode being texted to my phone.  No attempts since then.

I guess the main point of the thing was to try to get my card details through pretending to be pokerstars security, but they obv realised i'm  not playing along with that one.

the real pokerstars have replied to my email now and are going to call me later.

My bank details should be safe - any time I try to log on to my account from anywhere other than my home computer I get texted a passcode.  Nothing has come through.  Obviously haven't wanted to attempt logging on today from here just in case.