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Author Topic: URGENT Computer help needed please...  (Read 2940 times)
mondatoo
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« on: June 29, 2012, 12:06:23 AM »

My computer was working fine today, then there was an insane thunder and lightning storm up here and one of the lightning strikes caused everything in the street to go off, including my computer. When I've switched it back on I can no longer access the internet, the modem is fine as I'm now using my housemates laptop but something's gone wrong with my desktop.

When I go to network and devices and click to see why the internet isn't working I get the following message "Install a driver for your network adapter. Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver". Also when I go to device manager the network isn't showing.

How do I fix this please, where would I get the drivers from ? ( I don't have any disks with the computer)

Any help would be much appreciated, thanks.
 
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mondatoo
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« Reply #1 on: June 29, 2012, 12:11:04 AM »

I'm using windows 7, I believe the network card is built into the motherboard, my motherboard is ASUS M4N78 SE.
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ManuelsMum
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« Reply #2 on: June 29, 2012, 12:40:53 AM »

Turn power right off, leave it, turn it back on. Let Windows try to search for new drivers again.
It can sometimes suggest you have a driver problem where in fact there is hardware damage, due to the power spike obv.
The network adaptors should just be held on Windows for that device.
Make and model please?
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When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down 'happy'. They told me i didn't understand the assignment, and I told them they didn't understand life.
J Lennon
mondatoo
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« Reply #3 on: June 29, 2012, 12:44:43 AM »

It's an AMD Phenom II X4 965 Processor 3.4 GHz. 64 bit operating system.

Trying that now, cheers.
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mondatoo
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« Reply #4 on: June 29, 2012, 12:52:36 AM »

Turn power right off, leave it, turn it back on. Let Windows try to search for new drivers again.
It can sometimes suggest you have a driver problem where in fact there is hardware damage, due to the power spike obv.
The network adaptors should just be held on Windows for that device.
Make and model please?


With no Internet I can't get Windows to search for anything can I ?
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ManuelsMum
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« Reply #5 on: June 29, 2012, 12:57:49 AM »

Windows will try to find basic network adaptors among its own general files on the PC. There should be a brand name on the box or a serial number on the back, that will give you an indication of the network card from a google search, and you could xfer the specific drivers using a USB pen or even a phone.
There may have been a software corruption, you could try a system restore to repair this, just go back to the last good date.
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When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down 'happy'. They told me i didn't understand the assignment, and I told them they didn't understand life.
J Lennon
mondatoo
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« Reply #6 on: June 29, 2012, 12:59:24 AM »

In the action centre it says:

Check for solutions to unreported problems

There are problems on your computer that have nor been reported to Microsoft. Some of these problems might have solutions available.

And...

Download and install a driver update

A new driver for your chipset is available. Go online to install the update.
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ManuelsMum
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« Reply #7 on: June 29, 2012, 01:01:43 AM »

Yep, the last one looks good. You could try connecting to the net on the PC using your phone, if you have net access on the phone, your provider should allow a little bit of data this way.
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When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down 'happy'. They told me i didn't understand the assignment, and I told them they didn't understand life.
J Lennon
mondatoo
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« Reply #8 on: June 29, 2012, 01:04:14 AM »

Windows will try to find basic network adaptors among its own general files on the PC. There should be a brand name on the box or a serial number on the back, that will give you an indication of the network card from a google search, and you could xfer the specific drivers using a USB pen or even a phone.
There may have been a software corruption, you could try a system restore to repair this, just go back to the last good date.

I've tried a system restore but that didn't work.

The front of the tower has G LITE on it, there's nothing else anywhere.

I have a laptop and pen drive but my phone is 10 years old so no good.
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mondatoo
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« Reply #9 on: June 29, 2012, 02:03:40 AM »

I've looked here...

http://www.asus.com/Motherboards/AMD_AM2Plus/M4N78_SE/#download

Downloaded the chipset one but that hasn't fixed anything Sad
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SubZERO
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« Reply #10 on: June 29, 2012, 09:04:16 AM »

how do you connect to your router? Wireless or ethernet cable?

open a command prompt and post the output from

ipconfig /all
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rex008
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« Reply #11 on: June 29, 2012, 10:48:26 AM »

May well be that the network chip on the motherboard has been fried. Suspect the driver thing is a red herring.

http://www.scan.co.uk/products/us-robotics-997902a-10-100-1000-32bit-network-pci-card

Something like that would probably be best idea. Maplin/PC World will do the same (for about 3 times the price).
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"Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so." - Douglas Adams
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mondatoo
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« Reply #12 on: June 29, 2012, 02:45:38 PM »

Cheers everyone, went to Maplin and it's now sorted, thanks.
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kinboshi
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We go again.


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« Reply #13 on: June 29, 2012, 03:35:14 PM »

Cheers everyone, went to Maplin and it's now sorted, thanks.

What was it? 
(the problem, not Maplins)
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mondatoo
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« Reply #14 on: June 29, 2012, 03:53:42 PM »

Cheers everyone, went to Maplin and it's now sorted, thanks.

What was it? 
(the problem, not Maplins)


Did what Rex said.
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