Disconnections on William Hill poker

[aaron1867]

I am starting to get extremely angry with the customer service with William Hill after having to message them about my disconnections issues. SO I am wondering if anyone else has had the same issue?

When I am playing SNG HU at buyins ranging from $5-$50 I am getting disconnected at the start of the HU. THis happens most times when I have just loaded the client up, but if I am away from the client for 15+ minutes and register for another HU it happens again and says I have been disconnected or starts up very slowly. I think the client is perhaps catching itself up.

Anyway, I had a small session on WH and played a few HU and it happened 2-3 times, I lost in this particular session. I didn't complain. The next session it happens again, but during this session I make around £100-£150, but after it happens numerous times after delays and starting up the client, I decide to complain. It was a winning session, but I couldn't trsut it anymore. I also point out I am playing the HU SNG's that are SUPER TURBO and when I am having these disconnections it has a massive impact on the game, I am down upto 150 chips on some sessions (1500 starting).

I email them, I send them a nice message. A few emails are swapped. Anyway, this is going nowhere and still swapping emails, they keep asking me for table numbers and so on, I don't have them, I don't know how too and I don't have access to the client at the moment. They have asked me this on 3 days, I have told them the same thing over and over again. !0 minutes ago, I get another email and my patience has already been lost with this already and I tell them "You could have sorted this ages ago, this is pathetic, instead of sending me emails look at all the HH and you'll find me on sit out numerous times"

Blah, blah, blah.

I have got a bit angry with them for:

1) I have put 5 figures onto that site over X amount of time
2) Time wasting
3) Asking for table numbers, they could have done this days ago.

Bearing in mind I am only asking for £30-£50 as a refund for the disconnections, how they are going on about it is a joke.

Not sure how to deal with it, because I don't think they will give refund and also not sure what on earth I can do about it!! Also, has anyone else had similar issues?

Sorry about the essay

[tonytats]

I played on sky last Tuesday and the week b4 horrific disconnections ,so I rang them at 845 got back on at 855 never disconnected again till I bust out at 1030
Explain that somebody please ??
My m8 was here on the guest log in on my router on laddies no problems at all

[smashedagain]

I played on sky last Tuesday and the week b4 horrific disconnections ,so I rang them at 845 got back on at 855 never disconnected again till I bust out at 1030
Explain that somebody please ??
My m8 was here on the guest log in on my router on laddies no problems at all

did you tell them you know Tikay?

[easypickings]

Exactly the same kind of problems- for a while I thought it was my internet provider, but this has now made me sure that it's not

[DMorgan]

Been playing on Boyle for months with no connection problems at all so it can't be a network-wide problem.

If you are looking for tournament numbers you can get them from sharkscope if you search yourself, its free to look at the last 10 and one search to look at the last 50. Support can't really do anything unless they have tournament numbers.

[Fenix35]

Ye I've had problems with william hill for a couple of months. It disconnects (when everything else is working fine) and if you close the program it won't open up again. Requires a ctrl+alt+del and getting rid of their .exe to get the program back up again. Very tilting!

[hector62]

Ye I've had problems with william hill for a couple of months. It disconnects (when everything else is working fine) and if you close the program it won't open up again. Requires a ctrl+alt+del and getting rid of their .exe to get the program back up again. Very tilting!

Same for me. I am with Betfred.

[SuuPRlim]

I've had 1 day of problems this month, only for one day and it was tilting. Then i got dc'd about to bluff $2k off and decided to quit, was playing poorly so prolly saved me money lol

[aaron1867]

Well, they have decided not to refund me, which is a complete joke.

I looked through the client with great detail earlier and it just confirms what I have been saying. Now I am stuck in limbo about what to do next, annoying!

[smashedagain]

If you have put 5 figure on your account they won't want to lose you. Threaten to close your account and ask to speak to someone higher up

[aaron1867]

If you have put 5 figure on your account they won't want to lose you. Threaten to close your account and ask to speak to someone higher up

Already mentioned it, they actually don't seem to care.

[tikay]

If you don't mind me asking Aaron, you frequently complain about William Hill, so if it troubles you so, why not play elsewhere? There are tons of sites out there.

Not a dig, not at all, it just intrigues me why people complain so when there are so many other options available.

I don't like Asda, so I do this weird thing - I don't shop there. I don't complain to them either, it is a volume business, so they would not give a toss what I think.

[aaron1867]

If you don't mind me asking Aaron, you frequently complain about William Hill, so if it troubles you so, why not play elsewhere? There are tons of sites out there.

Not a dig, not at all, it just intrigues me why people complain so when there are so many other options available.

I don't like Asda, so I do this weird thing - I don't shop there. I don't complain to them either, it is a volume business, so they would not give a toss what I think.

I know it's not a dig Tikay

I think exactly the same thing, but I am so used to william Hill and they offer a feature which is ideal for me, so hence why I keep betting there. They offer the one feature where you can withdraw the cash instantly at your local William Hill shop, which is ideal for me as 1) There are no local banks, so useful if I want to get money from somewhere 2) Similar to reason to number one, but they use other methods ideal for me to deposit, which others don't and issue with bank.

I do bet with a couple more, but WH is main one, just need to do what you do to get best price. I just don't want money on all different sites that is all, plus rather lazy too.

Generally disappointed with William Hill overall, so I must leave

[tikay]

Thanks Aaron.

I see your reasoning now, but life is like that, pros & cons, checks & balances. Very few Companies offer THE perfect package, be it poker, or supermarkets, if we particularty want one of their USP's, we just have to accept the downsides that go with it. The upsides clearly outweigh the downsides for you, as you would not stay there otherwise. Getting miffed & uppity ain't gonna help you, life just becomes a series of annoyances if it does.

Just accept that very few organisations are perfect, or offer THE perfect product in every which way, & you can't have your cake & eat it.

[smashedagain]

Is that the quick cash feature that you are on about Aaron?