Laddies accounts compromised

[Splash]

Just had this through on an e-mail from Laddies... prob best check your mails and change your PW.... apologies if it's been covered else where ......


We have identified that a number of our customers have had their customer I.D. and password details passed on to parties that we work with and unfortunately your account is one of the accounts affected.  We would like to apologise for any inconvenience or concern this causes.
Naturally Ladbrokes takes any breach of security extremely seriously and we have taken a number of measures to protect customers including informing the UK Data Commissioner and Gibraltar Data Protection Commissioner.
Whilst we do not believe that any customer account has been compromised as a result of a breach, to ensure your continued security and peace of mind you may choose to change your password next time you log into your account.  To do so follow these simple steps:
1)    Login to your account using your existing username and password.
2)    Go to the “My Account” section by clicking the header in the top right-hand corner.
3)    A pop-up will appear showing your account section; choose “Password” from the tabs along the top of this screen.
4)   Once complete you will receive confirmation that your password has been successfully changed.
If you have any comments or would like to discuss this matter further, our Customer Care team will be happy to help and can be reached on 0800 731 6191.
Finally, we’d like to take this opportunity to apologise again.
Customer Care,
Ladbrokes

[doubleup]

seems strange that this hasn't been mentioned elsewhere. 

[The Camel]

seems strange that this hasn't been mentioned elsewhere. 

Seen it on another forum.

Although Ladbrokes are so unkeen to lay bets, most punters have had there accts shut!

[tikay]

seems strange that this hasn't been mentioned elsewhere. 

Yes, I thought that.

By chance I also received it yesterday.

I have reset my Password as a precaution, though as far as I can tell, I have not yet been molested. Financially, I mean. 

Anyone else get the e-Mail from Ladbrokes?

[Laxie]

I've not received it and I've a relatively active account with them. 

[kinboshi]

I've not received it and I've a relatively active account with them. 

[ ] thin "I've won lots on there" post

[doubleup]

from betfair forum - this seems pretty bad that passwords and usernames could be so easily accessed

got this back after i asked for more info

Dear Mr xxxxxxxxx

Thank you for your e-mail regarding your account.

Firstly I would like to express our sincere apologies for any inconvenience caused to you by this issue.

Last week we discovered that a small number of customers were affected by a data breach, in that some personal information was sent to ‘Google’. Part of the review revealed that the data was also sent to another group at the same time, a company called 'Nedstats'. Nedstats are an analytical company looking at customer behaviour to analyse website usage.

We send data to both of these companies regarding customer behaviour on the website, so that they can analyse trends, for example seeing when customers leave our site and from what page. Neither company will use this data for marketing or sales.

In both cases, the customer data released in error was the same:
· It is ONLY the username and password that has been released
· This was released as it is included in the website URL that we provide to both Google and Nedstats
· No other personal data is included.

Furthermore, even if an account had become compromised, we can assure you that your date of birth and selected security question are not visible, and that your payment details are not held in full anywhere on your account. They are further encrypted in our BackOffice systems to restrict access and unauthorised usage.

As a result of this incident, our processes have been instantly reviewed and we will be immediately introducing an additional security layer, to prevent any future occurrence.

Whilst we do not believe that any customer account has been compromised as a result of a breach, to ensure your continued security and peace of mind, we recommend that you change your password next time you log into your account. This can be done by following these simple steps:

1) Login to your account using your existing username and password.
2) Go to the “My Account” section by clicking the header in the top right-hand corner.
3) A pop-up will appear showing your account section; choose “Password” from the tabs along the top of this screen.
4) Once complete you will receive confirmation that your password has been successfully changed.

If you require assistance to change your password, please do not hesitate to contact one of our Customer Services assistants on free phone telephone no: 0800 731 6191.

Once again, I would like to apologise for any inconvenience or concern that you have incurred in relation to this matter,

If we can be of any further assistance, please contact us again and we will be more than happy to help you.

Yours sincerely,
Venise
Customer Services