Laptop help please

[Geo the Sarge]

Have turned off and on many times with no joy.

Sons laptop - HP Pavilion G series, only purchased in September.

On starting it has black screen with message "Please install an operating system on your hard disk"

Hard Disk <3FO>

Tried the F10 at start up for rebooting options but no joy, have looked at the HP and other forums but is pretty much gobbledeygook to me.

Is it a case of failed hard drive that needs replaced or is there something I can try before taking it back?

Appreciated

Geo

[AndrewT]

Sounds like dead hard drive - as it's still in warranty just send it back.

Hopefully there's nothing too important on it.

[Geo the Sarge]

Sounds like dead hard drive - as it's still in warranty just send it back.

Hopefully there's nothing too important on it.

Thanks Andrew, thought that may be the case.

Bought from John Lewis and has 2 year parts and labour guarantee so shouldn't have any problems

Geo

[kinboshi]

John Lewis are usually excellent with their customer service. So wouldn't foresee any problems.

[kinboshi]

If there's important stuff on it, it's often possible to make a successful recovery.But it can be expensive.