Sky Poker - Absolute Joke or am I in the wrong?

[Chompy]

^^ The Tring troll will be smashing his keyboard hard when he sees this

[GreekStein]

Neither, though probably closer to absolute joke. Sky are basically free rolling anyone trying to do this, a bit like inactivity fees etc.

this.

Lucky they don't sponsor the forum anymore or this thread would be long gone.

[nirvana]

Sorry, Mr Farmer, but I can't agree.

I don't see why this isn't on the sky forum if it has to be on any forum, but it is here and I then don't see why anyone associated with sky (and I think there are a few here..?) should be responding ITT. The thread poses a question of whether what has happened is fair and that is a question for consumers to agree on, rather than Sky. Can't help but think anyone who has any affiliation to sky is going to get a lot of grief if they reply. I'm surprised you're surprised tikay hasn't commented tbh.

It really isn't theft in my eyes, but if you have an issue with what is happening:

1. Complain to the company and any other that adopts this practice
2. Vote with your feet.

tbf, this is in parts, disingenuous, sycophantic and most grievously, claptrap

To be even fairer, this is in all parts the pompous, ego-testicle, condescending rant of a personal media moth who frequents the Luton G smoking cage    .....    with his flies undone.

Et tu, Brute

[Evilpengwinz]

Just went on to this site to give it a try after positive feedback on here.

I played a £7.20 satellite into the £33 bounty hunter for tonight. I won the tournament, but didn't want to play from the start, wanted to late register. I pressed un-register, and went to check that the re-registration would work and it didnt.

Spoke to help desk and apparently they dont do tournament tokens, and you cant unregister from the tournament so just refunded the £7.20

Questions, why no tournament ticket feature? And where has the surplus £25.80 gone!

I cant believe they act like this to new customers. Never play again

This is possible on Sky. You just buy-in to the tourney and then play the sats. If you win a seat, because you've already registered, the cash equivalent of the buy-in is credited to your account and because you've bought in, you're free to dereg and get your money back. Often see this, whether it's this way or from winning multiple sats.

This - Was going to post the same.

[titaniumbean]

They removed the ability to do that though that's the point! people playing the sat last time tried this during the sat when they got close to winning a seat and the reg/unreg had been removed.

[Jono3131]

Last night I was playing 2 sngs and a cash table on sky. I was playing in the cash game and one of the sng's absolutely fine, but when the second one came to open it wouldn't.

I tried closing the table and reopening it, manually finding the tournament lobby (which I could open fine and see myself seated) but it just wouldn't let me open this particular table. All I got was the blue loading spinny screen.

I took a photo of the other sng I was playing fine and the cash game and sent it off to their support. The response I got was that it was because I was not playing in the downloadable client, but the internet site.

I feel like I am entitled to a refund here, it clearly was not a problem my end why it wouldn't load as the other 2 were fine. For Sky to say I should of downloaded the client seems a bit of a joke, if the think this then why offer the internet only service.

Does anyone agree/disagree?

[TightEnd]

Post it on the Sky Poker forum, more likely to get responses from regular players there sir

[titaniumbean]

Last night I was playing 2 sngs and a cash table on sky. I was playing in the cash game and one of the sng's absolutely fine, but when the second one came to open it wouldn't.

I tried closing the table and reopening it, manually finding the tournament lobby (which I could open fine and see myself seated) but it just wouldn't let me open this particular table. All I got was the blue loading spinny screen.

I took a photo of the other sng I was playing fine and the cash game and sent it off to their support. The response I got was that it was because I was not playing in the downloadable client, but the internet site.

I feel like I am entitled to a refund here, it clearly was not a problem my end why it wouldn't load as the other 2 were fine. For Sky to say I should of downloaded the client seems a bit of a joke, if the think this then why offer the internet only service.

Does anyone agree/disagree?

This is a pretty common problem, normally resolved through fully quitting the software though in many cases you can never access the table and you just get blinded out. However if for any reason you are logged in from another location (which you can do lots of times because of download/browser client etc) it loads up the table in the FIRST place you logged in through.  


When you go to support you will 99% of the time get the 'kewl story bro' and the 'go play elsewhere if you don't like it bro' standard lines of response.

[Jac]

As with any poker site, people will have different experiences with Customer Care.
I had a similar problem a while ago and they couldn't have been better.
Quite the opposite of what titaniumbeam said, in fact. They listened and it was more a case of "we don't want you to go elsewhere, we want to keep our customers"

It turned out that the problem had actually been with my internet provider but they refunded me anyway.

[titaniumbean]

As with any poker site, people will have different experiences with Customer Care.
I had a similar problem a while ago and they couldn't have been better.
Quite the opposite of what titaniumbeam said, in fact. They listened and it was more a case of "we don't want you to go elsewhere, we want to keep our customers"

It turned out that the problem had actually been with my internet provider but they refunded me anyway.

you are the 1 % sir grats mbn

[shipitgood]

OP;

Read your post, havn't read the rest of the thread!

I would try customer care again, and explain you didn't understand that be de reging you were forfeiting your right to play in the MTT (new customer and all that).

Ask them to deduct the £7 odd quid from your account and put you into another main (£33) buy in this week. Defo worth a try, not saying it'll work but definatly worth a shot.

If they say no to you initially, try asking a few times, that quite often works:) Basically don't accept the 1st answer!

[ABO151]

I did the same once but got tourney entry back after speaking to Sky helpdesk, nicely ;-) I too was so used to unregistering for tokens/tourney dollars on other sites. As for sats - I wouldn't have played my first EPT's without them - you just need to know when it's not your tourney in case you blow over 30% of buy in trying...! I do also think that players who qualify for live events on stars shouldn't be able to play further sats as surely the idea is to increase opportunity for new players to play at these bigger events thus increasing profile of game and prize pools ;-)