Sky Poker - Absolute Joke or am I in the wrong?

[Killerkilsby]

Just went on to this site to give it a try after positive feedback on here.

I played a £7.20 satellite into the £33 bounty hunter for tonight. I won the tournament, but didn't want to play from the start, wanted to late register. I pressed un-register, and went to check that the re-registration would work and it didnt.

Spoke to help desk and apparently they dont do tournament tokens, and you cant unregister from the tournament so just refunded the £7.20

Questions, why no tournament ticket feature? And where has the surplus £25.80 gone!

I cant believe they act like this to new customers. Never play again

[Rod]

Just went on to this site to give it a try after positive feedback on here.

I played a £7.20 satellite into the £33 bounty hunter for tonight. I won the tournament, but didn't want to play from the start, wanted to late register. I pressed un-register, and went to check that the re-registration would work and it didnt.

Spoke to help desk and apparently they dont do tournament tokens, and you cant unregister from the tournament so just refunded the £7.20

Questions, why no tournament ticket feature? And where has the surplus £25.80 gone!

I cant believe they act like this to new customers. Never play again

I did this in the past and they put me back into the event no problems.

Did you call them or use the online support. I would suggest ringing them if you have not already, seems like they should just put you back in the tournament. easy enough to do surely?

[Killerkilsby]

Trying that Now.

Given up on the late reg option now.

[h]

Just went on to this site to give it a try after positive feedback on here.

I played a £7.20 satellite into the £33 bounty hunter for tonight. I won the tournament, but didn't want to play from the start, wanted to late register. I pressed un-register, and went to check that the re-registration would work and it didnt.

Spoke to help desk and apparently they dont do tournament tokens, and you cant unregister from the tournament so just refunded the £7.20

Questions, why no tournament ticket feature? And where has the surplus £25.80 gone!

I cant believe they act like this to new customers. Never play again

sry to have say it but your wrong

you cant un reg a sky tournament if you got in via a sat
if you phone and ask nicely it might get transfered until another date if you got a valid reason to not play the one you satted into   but that would be the exception
this is not some thing new
 sky have always had this rule  gl if you play

[Killerkilsby]

If thats the case why give an un-reg option.

I have played on many sites and never had this problem you just get tourney dollars or a ticket etc.

I wanted to play it but just wanted to late reg.

[Doobs]

If thats the case why give an un-reg option.

I have played on many sites and never had this problem you just get tourney dollars or a ticket etc.

I wanted to play it but just wanted to late reg.

I have played on many sites and don't think what Stars do is the norm.  Just expecting to get t$ because you do on Stars seems optimistic.

[rfgqqabc]

If thats the case why give an un-reg option.

I have played on many sites and never had this problem you just get tourney dollars or a ticket etc.

I wanted to play it but just wanted to late reg.

I have played on many sites and don't think what Stars do is the norm.  Just expecting to get t$ because you do on Stars seems optimistic.

Taking the extra £25 off is pretty harsh though! Especially for a first time customer!

[Longy]

Neither, though probably closer to absolute joke. Sky are basically free rolling anyone trying to do this, a bit like inactivity fees etc.

[The Camel]

Rupert Murdoch is short of a few quid.

He needs every pony he can get in order to pay all the compensation claims from phone hacking which will start coming in any day now.

[h]

If thats the case why give an un-reg option.

I have played on many sites and never had this problem you just get tourney dollars or a ticket etc.

I wanted to play it but just wanted to late reg.

its a new site to you
quick scan of sky forum and you would  see this happens a lot
Rods advice to phone is best and yes i done this and been put back in

obviously if you reg a comp with cash and then sat in you get cash for your sat win
as your already in comp then of course you can then unreg and get that back too !

[kinboshi]

Can't believe no one's congratulated you for winning the tournament. Well done!

[Killerkilsby]

Can't believe no one's congratulated you for winning the tournament. Well done!

Thin right?

[redsimon]

Can't believe no one's congratulated you for winning the tournament. Well done!

Thin right?

Thought he meant h? £10K wasn't it?

[ExiledDub]

I think that you are in the wrong.  You enter a satellite win it and then decide to unreg without checking first whether what you normally do other sites is the same practice at Sky.  When it's not you think that they are a joke of an operation.  I think you should look a little closer to home when analysing this.

In saying this, I do think that as a gesture of goodwill it would have been best practice to offer you an entry into an alternative Bounty Hunter at a more convenient time as this would have generated the best customer experience for you at no cost to them and would have mitigated any risk of negative feedback but if your approach to them was with the same tone as in the op then I would understand why the might have chosen not to offer this to you.

I personally love playing on Sky and I think to insinuate that they are an absolute joke is unfair to the site and the work that they do to nurture poker in the UK particularly amongst recreational players. 

[Doobs]

If thats the case why give an un-reg option.

I have played on many sites and never had this problem you just get tourney dollars or a ticket etc.

I wanted to play it but just wanted to late reg.

I have played on many sites and don't think what Stars do is the norm.  Just expecting to get t$ because you do on Stars seems optimistic.

Taking the extra £25 off is pretty harsh though! Especially for a first time customer!

Just typical help centre though.  He made a mistake, if he complains nicely, I am sure he gets his £33 back. That is the way most firms work.  If he does this, he just gets peoples backs up.

Nice exclamation marks m8.