The Gamblers Moaning Thread

[redarmi]

Thanks Lisa.  I have downloaded it.  The irony of all of this is that I don't want their bonuses, I don't mind not having best odds guaranteed, I don't even generally want a particularly big bet but, because I am forced to open multiple accounts I have costs to meet so I use all of the bonuses etc to pay the people that open the accounts for me.  On top of that the firms have to pay the processing fees both in and then, 12 bets later back out again.  It costs them more money than they need to and, at the end of the day, I am not going anywhere and have to keep doing it, its what I do for a living.  If any individual bookie said they would lay me either 100 win or 50 ew on anything I would happily stop opening new accounts etc with them.  It just seems such a futile waste of time, effort and money for both sides.

One other thing to consider is that you already have ' dots' on your computer. Are you able to return it to factory settings ?

I could return it to factory settings but obviously I would rather not.....I checked for iesnare and found nothing but that doesn't mean it isn't there of course.

It's terrible that this is what the game is reduced to, isn't it?

Its sad.  I regularly get thrown out these days by bookmakers that I once really looked up to when I was starting in the industry.  When I was just out of university I went along to an interview for Victor Chandler in Gibraltar and the interview went well and the guy interviewing me took me upstairs to meet Victor as I had impressed and he wanted a second opinion on me.  When I left the interview that day I was floating on cloud nine and thought to myself "I don't care if I don't get the job because I have met the great Victor Chandler the most fearless layer in the ring"  Now every account I have there is shut within about ten bets and Victor is buttering Maurice up daily.....Can't imagine the kids going for an interview with them now have the same impressions I once had and that seems sad to me.  The game needs big characters to look up to.  When I was growing up there seemed to be loads of bookies to look up to.  Victor, Stephen Little, John Banks and latterly Freddie Williams, Andy Smith etc and even the big firms took a bet.  I worked for Ladbrokes in Chinatown and Mayfair for 3 years when I was a student and I only recall them knocking back a bet once in that entire time.  I remember once a regular mug of ours had a grand on a horse a 7/1 and I just took it and then phoned it up because of who it was and the guy in trading said "you shouldn't have taken that bet before phoning, it is over trading principles and it is an industry gamble"  I said "I doubt xx is a part of the industry gamble is he?" and the trader just laughed and said "no I suppose not, its fine".  The horse went off at 5/2 and won doing cartwheels yet nothing more was ever said because everyone understood you have to let them win sometimes.  Now they would probably cut the punter (who did fortunes daily) to nothing and make him take SP.   If I had the money I would start up with the intention of a pinnacle style model where I would be happy to make 1% of a lot of money.  There has to be a market for it.

[redarmi]

Agreed.

In the fullness of time it will, or has caught up with them.

Any(almost any) business model in this age, has to produce some volume at much lower margins just to keep the doors open and it seem these companies are getting to the stage where they can't/won't do it.

I did as someone suggested on here and wrote to all the companies I have restrictions with(amazing I know!) to ask for enough to get just 5ers and tenners on, to help spread it about. Not one obliged. One was even a losing account but only restricted because of early price punting. Incred.

I think you have nailed it here Adz.  The problem is not that they don't want winning punters, they don't even want punters that lose 3-4% because it brings their margins down and increases their volatility so anyone that looks like they have even half a clue will get restricted.  They have made the mistake of thinking maximising margin is more important than maximising revenue.

[arbboy]

I also think it's 100 times easier to knock punters back when you don't have to speak to them face to face and/or on the phone.  I would like to see a hills rep at a leading pitch at ascot knock stu back for £100 ew on an 8/1 shot in a standard non flith ew race.  It's easy doing it behind a screen would be a lot more embarrassing in person.

[vegaslover]

Reminds me when internet betting was still in it's infancy. 13/14 years ago I broke my leg playing football and was off work for months.

I had a laddies account and to pass the time as much as anything, was betting no more than 50p at a time. Income was much reduced so couldn't start punting it off!

Anyway at first max liability was £50k on horse and football bets. 4 months later the max liability was £250!!!

Wasn't even betting shrewdly or for value, just betting on everything....lol

[Kmac84]

Seamus.  Can we have like a room 101 for gambling and stick that ***** and his walking stick in here.

[Marky147]

I just called Boyles up after seeing a few punters had gotten accounts unrestricted by doing this.

I explained that my account was probably breakeven at best, I only bet infrequently, and for tenners etc.

I hadn't tried to bet with you since you restricted me to 2p e/w on a 25/1 shot for one of the golf majors. I thought I would try a multiple just now, so went for a £5 Trixie on 3 horses that was rejected. I tried a £5 treble, and that was rejected too.

Trading decision etc.

Ok thanks for all your help, or rather, thanks for not being much good. I appreciate you lot on the phones have a book to read from, so is there any way I can speak with someone who makes the 'trading decisions'.

No, we don't have to explain anything.

I only want to know so my other accounts don't go.

Sorry, it's a trading decision, and that's all, we don't have to give reasons.


Thanked her for her time, and put the phone down



It irked me a bit, that she was a bit of a rude cow, so I decided to e-mail them for a laugh.



I just had a conversation, well, I wouldn't call it a conversation, as the customer service person I spoke to was very unhelpful, and blunt.

I have an account with yourselves, that I'm pretty sure is losing. Only a small amount, because I only bet in fivers, and tenners.

I tried putting a £5 treble on tomorrows racing at Goodwood, but your 'automatic risk controls' refused it.

I then remembered the last time I tried to play a bet with you on a golfer, and was offered 2 pence e/w at 25/1.

I asked if any of the traders could look at my account, so that I could throw a few bets on this week during Goodwood, and the woman I was speaking to didn't seem to be very customer friendly once I asked this.

Trading decision etc.

Could I have chat with one of them, so I could find out exactly why it happened. I only wanted to find out, so that I could ensure I get to keep my other accounts.

I don't expect any help in response, but I really do think it's pretty poor, when a recreational punter like myself, who should be your bread and butter, can't even get a fiver on 3 horses at one of the major meetings!




Interesting to see if anyone bothers replying...

[Kmac84]

Who did you e-mail mate?

try this e-mail address jboyle@boylesports.com

[Marky147]

Who did you e-mail mate?

try this e-mail address jboyle@boylesports.com

I just emailed the standard address, so wasn't holding out much hope.

I'll use that one if they don't get back to me by the weekend though, cheers.

[Marky147]

This is what I got back


Many thanks for contacting Customer Support.

In line with your query, please note that the Trading Department has restricted your stakes and this decision is unlikely to be overturned. Our Trading Department assesses bet submissions in great detail and where they deem appropriate will restrict bet placement. They do not provide us with the exact details on the parameters they use to carry out these checks, so we cannot offer you any further explanation. This is an account setting determined by our Trading function and it is used in setting transactional parameters.

We are sorry to relay this news to you however on review of your details, it would appear very unlikely that any bet restriction will be lifted. Any restrictions in place are done so in line with our terms of use, whereby we reserve the right to refuse the whole or part of any bet submitted.

For your request to have a correspondence with our Trading Department, we are unable to assist in this because all communications with customers are handled by us at Customer Support and we will forward queries to the relevant department.

If there is anything else we can help you with, please do not hesitate to contact us. We will be more than happy to help you.



Life support...

[Kmac84]

This is what I got back


Many thanks for contacting Customer Support.

In line with your query, please note that the Trading Department has restricted your stakes and this decision is unlikely to be overturned. Our Trading Department assesses bet submissions in great detail and where they deem appropriate will restrict bet placement. They do not provide us with the exact details on the parameters they use to carry out these checks, so we cannot offer you any further explanation. This is an account setting determined by our Trading function and it is used in setting transactional parameters.

We are sorry to relay this news to you however on review of your details, it would appear very unlikely that any bet restriction will be lifted. Any restrictions in place are done so in line with our terms of use, whereby we reserve the right to refuse the whole or part of any bet submitted.

For your request to have a correspondence with our Trading Department, we are unable to assist in this because all communications with customers are handled by us at Customer Support and we will forward queries to the relevant department.

If there is anything else we can help you with, please do not hesitate to contact us. We will be more than happy to help you.



Life support...

Standard bullshit response that has been copy and pasted from their complaint handling guide.  Send your e-mail and a copy of what you have received to that e-mail address I posted.  Even if Mr Boyle himself doesn't anser it making chief exec complaints is generally the way to go, I have a track record in being a successful complainer ;-)

[arbboy]

This is what I got back


Many thanks for contacting Customer Support.

In line with your query, please note that the Trading Department has restricted your stakes and this decision is unlikely to be overturned. Our Trading Department assesses bet submissions in great detail and where they deem appropriate will restrict bet placement. They do not provide us with the exact details on the parameters they use to carry out these checks, so we cannot offer you any further explanation. This is an account setting determined by our Trading function and it is used in setting transactional parameters.

We are sorry to relay this news to you however on review of your details, it would appear very unlikely that any bet restriction will be lifted. Any restrictions in place are done so in line with our terms of use, whereby we reserve the right to refuse the whole or part of any bet submitted.

For your request to have a correspondence with our Trading Department, we are unable to assist in this because all communications with customers are handled by us at Customer Support and we will forward queries to the relevant department.

If there is anything else we can help you with, please do not hesitate to contact us. We will be more than happy to help you.



Life support...

Boyles for me really are the worst firm. I know they are all as bad as each other but I really don't know anyone that has ever been given a run at Boyles at all.

[BigAdz]

It highlights what a joke it all is when they suggest you need to speak to the trader, but we won't ever actually put you through to a trader.

They obviously just don't even care, but I suspect this sort of stuff the Board are totally oblivious to and if you can go direct, its worth a try.

[Marky147]

I'll fire it over to him later today, and see if he is aware they ban £10 punters that aren't even winning

I think the biggest winner I ever had on that account was a score on a 10/1 shot...

[Kmac84]

It highlights what a joke it all is when they suggest you need to speak to the trader, but we won't ever actually put you through to a trader.

They obviously just don't even care, but I suspect this sort of stuff the Board are totally oblivious to and if you can go direct, its worth a try.

This is pretty much the same way all companies work in my industry, it is very seldom I speak to someone when I have declined their application for a mortgage.   Thats why you pay people to do the dirty work. 

[Chompy]

Skybet eh?


Sam R: Hi, you're through to Sam R.

Graham Wheldon: hello

Graham Wheldon: I pinged the chat box yesterday at 9.30 and had this conversation



"Chloe H: Hi, you're through to Chloe H.

Graham Wheldon: Hi, I'm after a price on Peterborough to score 100+ goals in all competitions

Graham Wheldon: A friend of mine was offered 25-1. I have a copy of the email if you'd like me to copy and paste it?

Chloe H: Not a problem i can put this price to the trading dept am i ok to e-mail you the price?

Graham Wheldon: sure, how long will that take?

Graham Wheldon: you want me to copy and paste it?

Chloe H: Not long we are not too busy at the minute, give me half hour at the most

Chloe H: I will get back to you as soon as i hear anything

Graham Wheldon: ok thanks, will leave it till 10am and then get back to you"



Graham Wheldon: I pinged again about 11am and they said it can take up to 24hrs

Graham Wheldon: It's now been over 24hrs

Sam R: Can I take your User ID please?

Graham Wheldon: ****

Sam R: Can you please confirm your mothers maiden name and the name of your school?

Graham Wheldon: ****

Graham Wheldon: eton

Sam R: Just to confirm that you wanted a price for Peeterborough to score 100+ goals in all competions?

Graham Wheldon: yes

Sam R: I will just check if we have had a response from the traders.

Sam R: We have not had a response I am afraid. I will pass this to my supervisor again for you and we will respond to you via email.

Sam R: Apologie's for the delay.

Graham Wheldon: that's not really good enough

Graham Wheldon: Can you not contact traders by phone?

Sam R: I am afraid not it needs to be done via email. Due to the delay Im sure we can get a response fairly quickly.

Graham Wheldon: ok, how long should I leave it?

Sam R: So to reiterate the bet is Peterborough 100+ goals in all competitions for the coming season?

Sam R: Probably before 1pm.

Graham Wheldon: as per the original email and the earlier confirmation....YES!