Solicitor suggestion/Terrible disclosure

[david3103]

Is it just me wondering what the details are?

lol - I understand people are nosy, but the whole point is that this is something completely private to me and it was disclosed.

I have for quite a bit kept meaning to go to CAB before wasting money on a solicitor, but not really found the time & still stuck for my next move.

I have sent them a letter, they've sent another, they've investigated, I've asked for it to be raised, they've investigated and that it what has happened so far.

However today's later is from Level 2 complaints team in which they have admitted full guilt once more. They have said they have also been to the IC and they have said it's a clear breach of the DPA. However the letter goes on to say that they would like to halt any action within their business and to deal with it as a breach of data protection.

I have no idea what that means really. So if anyone has any advice that'd be great or I really must get down to CAB this week!

So much vagueness here that it's hard to be confident about advice.

But I'd say that this bit

They have said they have also been to the IC and they have said it's a clear breach of the DPA. However the letter goes on to say that they would like to halt any action within their business and to deal with it as a breach of data protection.

Implies that they would very much like it if you didn't raise this issue with the Information Commissioner.

On the other hand, it doesn't appear to be that much of an issue for you since you think a solicitor would be a waste of money, and you cba to go to CAB.

Loads of ambulance chasing pen-pushers out there who will do it all for you and give you half the take if it's a decent financial proposition for them. Or you could just accept the apology and their assurance that they have mended their ways and this sort of thing can't happen again.

[mulhuzz]

Is it just me wondering what the details are?

lol - I understand people are nosy, but the whole point is that this is something completely private to me and it was disclosed.

I have for quite a bit kept meaning to go to CAB before wasting money on a solicitor, but not really found the time & still stuck for my next move.

I have sent them a letter, they've sent another, they've investigated, I've asked for it to be raised, they've investigated and that it what has happened so far.

However today's later is from Level 2 complaints team in which they have admitted full guilt once more. They have said they have also been to the IC and they have said it's a clear breach of the DPA. However the letter goes on to say that they would like to halt any action within their business and to deal with it as a breach of data protection.

I have no idea what that means really. So if anyone has any advice that'd be great or I really must get down to CAB this week!

can you write word for word the portion of the letter that described the bold part? because as written it makes no sense...

[aaron1867]

"As a result, I am writing to seek your consent to halting taking any action within x complaints procedure and to deal with this as a breach of Data Protection which overrides the complaints procedure. As part of dealing with the breach of Data Protection I will need to come and speak to you and keep you informed of what action is being taken. If you consent to this as a way foward, I will contact you again to make arrangements that are convenient to you"

[mulhuzz]

"As a result, I am writing to seek your consent to halting taking any action within x complaints procedure and to deal with this as a breach of Data Protection which overrides the complaints procedure. As part of dealing with the breach of Data Protection I will need to come and speak to you and keep you informed of what action is being taken. If you consent to this as a way foward, I will contact you again to make arrangements that are convenient to you"

depends what the possible outcomes are. but seems likely this is something you want to persue, with the option to take up complaints proc again later.

[The Wycher]

Call me suspicious but when they suggest a specific route I do wonder whether it is because it is the least expensive from their point of view. it maybe worth checking whether breaches of data protection have fixed penalties etc as opposed to potentially open ended liabilities for other routes.

[nirvana]

Sometimes mistakes happen, do you have a preferred outcome:

a) Apology
b) Money
c) Company fined
d) Someone at the company sacked

All of the above, combi or other ?

[AndrewT]

Solicitor Suggestion/Terrible Disclosure looks like a double A-side release by a really underwhelming band.

[aaron1867]

Sometimes mistakes happen, do you have a preferred outcome:

a) Apology
b) Money
c) Company fined
d) Someone at the company sacked

All of the above, combi or other ?

They have already sent an apology from the person concerned. However their Level 1 investigation team missed out points that I highlighted to them what i wanted to see done. At that point there was nothing from me saying I wanted any financial settlement from it.

However they missed out the outcome I wanted and continue to annoy me even more in the letters they send.

So I know what would hurt them post is paying through their wallet.

Howeverr as highlighted already I am not sure what to do, not sure what the last letter means and I must find time to visit the town law centre or CAB. I have the letter asking me to sign the consent form, which I have no idea whether it's my best interest or not.

[nirvana]

Sometimes mistakes happen, do you have a preferred outcome:

a) Apology
b) Money
c) Company fined
d) Someone at the company sacked

All of the above, combi or other ?

They have already sent an apology from the person concerned. However their Level 1 investigation team missed out points that I highlighted to them what i wanted to see done. At that point there was nothing from me saying I wanted any financial settlement from it.

However they missed out the outcome I wanted and continue to annoy me even more in the letters they send.

So I know what would hurt them post is paying through their wallet.

Howeverr as highlighted already I am not sure what to do, not sure what the last letter means and I must find time to visit the town law centre or CAB. I have the letter asking me to sign the consent form, which I have no idea whether it's my best interest or not.

Genuinely, if you know what outcome you want it shouldn't be too difficult to work out the best way to achieve it ?

[RED-DOG]

If it was me I would want as much money as possible.

[Marky147]

Whatever you do, do it lively.

Cheers

[Marky147]

Best of luck, obviously.

[nirvana]

If it was me I would want as much money as possible.

Quite right, hard to imagine that can ever be much going through courts.

Just gotta hope you're dealing with a patsy company who would prefer to settle than go near a court

[aaron1867]

If it was me I would want as much money as possible.

Quite right, hard to imagine that can ever be much going through courts.

Just gotta hope you're dealing with a patsy company who would prefer to settle than go near a court

I was under the impression that taking them to court would cost them a lot more, therefore they would have to pay theirs and my court costs and a fee in the middle.

[Marky147]

If it was me I would want as much money as possible.

Quite right, hard to imagine that can ever be much going through courts.

Just gotta hope you're dealing with a patsy company who would prefer to settle than go near a court

I was under the impression that taking them to court would cost them a lot more, therefore they would have to pay theirs and my court costs and a fee in the middle.

Think that's right.

My aunt had an accident, and when the other party was found at fault, they had to cover all the costs.