Summer breeze festival Brighton

[Exorcism]

......talking of Brighton, why are these poker rooms so part time? I spoke by phone to the guy at the cash desk at Brighton Rendezvous only yesterday saying that three of us want to register and pay. We decided it would be better if one of us made a trek down and got it all sorted in person as there was business riding on it for us. Fine, he says, just roll up. Today Andy gets down there having trolled over from the other side of Kent to find that no-one there has the authority to register anyone until a card room guy gets in at 6pm!

1.  Why was this not told to me on the phone to save a long trip?

2   Why is there no-one competent to do a basic task like this at any time (is this not a big business they are running with customer service a priority? Can you imagine such a nonsense in the USA?).

Sheffield was just as bad getting registered long distance. It's high time these casinos started realising they are in a big industry now, not still running shady gambling dens at the dead of night.

End of rant

[tikay]

The staff in the CardRoom at Brighton Rendezvous are great guys, well helpful. The staff behind the Cash Desk, meanwhile, are, shall we say, still awaiting their Customer Care Training.........

Brighton is usually (don't know about at thiis fessie) self-deal, but the punters are a great bunch, & it's all good natured stuff, plenty of laughs.

[MrMoves]

I think there are dealers for the two bigger tournaments, Tikay.

[Exorcism]

Thanks Tikay. Update on Brighton. I just spoke to Sharon at the cash desk who was very surprised that Andy was turned away as she has herself been there for bookings since 1pm. Someone at reception is not well-informed........!

The 300 and 750 tourneys are both dealer supplied according to the Rendezvous leaflet I have here.

[Exorcism]

Update no. 2. Paul just spoke to a card room guy. Cannot pay until 6pm is apparently right.

Do you know, we all registered for the Tony G Invitational in Vilnius, Lithuania ON-LINE, had someone else register for us and paid on arrival knowing we were in.

In the UK, well, it is a system not worthy of a banana republic, I don't care how nice the staff are.

[MrMoves]

Easy tiger 

It's a bit frustrating getting so many different stories.  I just want to give them some money and play poker. 

[tikay]

My point was, & remains, that the CardRoom staff are good guys, it aint their fault.

[Exorcism]

LOL MrMoves. I know we all feel the same....!

Tikay, point understood. I just despair of this country's rules and regulations. That is the bottom line.