I emailed the manager link arbboy provided yesterday after my account details failed and my forgotten password link didn't work.
I sent this:
To:
manager@betway.comSubject: Regarding account closure
I had an account with Betway, and seem unable to login. I believe this means you have closed my account and failed to email me regarding the matter. I would like a full account history (deposits/withdrawals, and every bet) emailed to this address, and will be following up with an email to your licencing body about your frankly shocking business practices.
Regards, Adam.
"Dear Adam
Username: (Removed)
Thank you for contacting Betway.
As per our terms and conditions, Betway reserves the right to cancel your account at any time without notifying you.
All Betway accounts are reviewed on a regular basis and due to betting patterns on this account a decision was made to close it.
Please be aware that this decision was made at the highest level and consideration and will not be reversed.
Should you require any further assistance feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.
Kind Regards,
Nicholas"
Adam Picken: Hello Tove
Adam Picken: I recently discovered you closed my betway account
Tove: Hi there Adam Picken
Tove: My name is Tove
Tove: How may I assist you today?
Adam Picken: I have no idea of when you did so, and have no idea about outstanding bets, what happened to my balance or anything
Adam Picken: I emailed a manager, and got told to contact live support when i requested a full history of bets and deposits/withdrawals
Tove: I will gladly have a look into your account and see what the reason could be.
Tove: Do you have a username?
Adam Picken: (Removed)
Adam Picken: I've been told it was closed due to the betting patterns
Adam Picken: that is fine, i couldn't bet much with you anyway
Adam Picken: but I have no way of finding out if you paid out my balance
Adam Picken: if my outstanding bets will be honoured
Adam Picken: etc
Tove: If you have bets still running they will be settled for you without any problems. Let me have a look at your withdraws, one moment please.
Adam Picken: Ok
Adam Picken: Could I get the approximate date of the last withdrawal to check it went through too?
Adam Picken: and a list of the outstanding bets
Adam Picken: Im not sure if there are any
Tove: I can see you still have 31.64 pounds on your account. You will be able to withdraw once your account has been activated,
Tove: You will need to send in documents to us to activate your account.
Tove: Please note that we require certain documentation from you to verify your account which will be reviewed by our operations department.
Tove: The following documents are needed:
Tove: A clear copy of your passport or driver’s license which will serve as photo identification.
Tove: Proof of address in the form of a utility bill or any other regular mail that is posted to you not older than 3 months.
Tove:
Adam Picken: What!?!?1
Adam Picken: you closed my account with money in it
Adam Picken: without an email
Adam Picken: and were just going to keep the balance?!
Adam Picken: this is crazy
Adam Picken: absolutely mental
Adam Picken: your now asking me to verify an account you already closed
Adam Picken: why didnt the manager mention this yesterday when I eamiled
Tove: You have been emailed yesterday about your account being locked Adam.
Adam Picken: NO
Adam Picken: i emailed asking for information
Adam Picken: and then you told me it was closed
Adam Picken: The managers email I used included absolutely no useful information
Adam Picken: but said contact live support if you have further queries
Adam Picken: Good job I did eh
Tove: I can see it must be confusing to you. Although, In terms and conditions it says we have the right to cancel your account at any time without notifying you.
Adam Picken: And keep my balance unless I enquire?
Adam Picken: even when I emailed your manager made no mention of it
Adam Picken: So i need to email verification documents to what email?
Adam Picken: And I want a full account history, every bet every deposit and every withdrawal
Adam Picken: Can I get that?
Adam Picken: hello?
Adam Picken: Tove?
Tove: Yes, I am here, I can send that through to you Adam. I can email it to you.
Adam Picken: Thanks a lot, I am sorry if I have taken my frustration out on you, I know you didn't write the policies and you have actually been useful, so I do apologise
Tove: you can send the documents to
support@betway.com.
Tove: No problem Adam, I understand you too.
Adam Picken: OK great, is there anything else I should know?
Adam Picken: Just to confirm, proof of address/ID emailed to
support@betway.com and you are sending the history to my email?
Tove: We are busy attending to your query, please hold for a minute. Thank you.
Tove: Yes, that is correct:)
Adam Picken: Great thanks a lot Tove, find some better employers and have a nice day!"
Seemed like a good lad overall, but what a horrible horrible firm. Its amazing to me the extent they've gone to here, its a distinct possibility they'd have got my £ if arbboy hadn't posted, because with being so limited I rarely check the account. So so sneaky, and the managers email is as per usual the most useless thing ever.
Got some money left in youwin, please tell me there aren't rumors about them too.