A typical convo with a poker room ??

[Colchester Kev]

Firstly you have to understand that this convo followed another one where i wanted to know where my 10,000 action points had gone ... that one went unresolved and after 30 minutes of waiting and discussing the matter, they promised to get back to me later and let me know ....

I then checked my Bank account online and discovered that my latest withdrawal hadnt reached my account yet, so i wanted to make sure that all transactions were correct .   then followed the most surreal 46 minutes i can ever remember.




(12:32:30): Please wait... contacting available host.
(12:32:30): Player 'Kev-Colch' joined chat.
(12:33:07): Host 'Host-KevinB' joined chat.
Host-KevinB (12:33:14): Hi
Kev-Colch (12:33:33): hello , is there anyway i can check my account history ?
Host-KevinB (12:34:36): Click on the option botton in your client
Kev-Colch (12:35:30): there is only deposit and cash out options available
Kev-Colch (12:36:34): ????
Host-KevinB (12:37:17): Above the login button
Kev-Colch (12:39:02): which option is it then ??????//
Host-KevinB (12:40:12): Where are you right now on the table?
Kev-Colch (12:41:35): ok i found it ...
Kev-Colch (12:42:03): according to this, i have only made 1 cashout ... can you confirm this ???
Host-KevinB (12:42:28): One moment please.
Host-KevinB (12:44:20): Yes for $600 on the 22nd 08 2005
Kev-Colch (12:44:53): ffs, are you looking at the right account ???     
Kev-Colch (12:45:04): come on, concentrate... it aint hard
Kev-Colch (12:46:15): if its too difficult, can you get me someone who knows what they are doing ???
Kev-Colch (12:48:16): helloooooooo anyone there ???
Kev-Colch (12:49:48): ?????????????
Kev-Colch (12:49:55): ?????????????????
Host-KevinB (12:51:52): Sorry
Kev-Colch (12:52:34): well ??????//
Host-KevinB (12:52:47): You r right
Host-KevinB (12:52:50): i mess up
Host-KevinB (12:53:22): you do have any refund in your account
Kev-Colch (12:53:22): so can you try again ??
Kev-Colch (12:54:05): look, can you get your supervisor on here
Host-KevinB (12:54:11): When you submit your refund
Kev-Colch (12:54:22): just get me a manager
Kev-Colch (12:55:13): ???????????/
(12:55:23): Host 'Host-Irvin' joined chat.
Host-KevinB (12:56:09): One moment please.
Host-Irvin (12:56:23): Hello this is Irvin here
Kev-Colch (12:56:44): Irvin, hi.
Host-Irvin (12:56:57): tell me if
Host-Irvin (12:56:59): I am right
Kev-Colch (12:57:11): can you check my account and let me know how many withdrawals I have made and what dates please
Host-Irvin (12:57:14): you are trying to see what was your last refund
Kev-Colch (12:57:24): yes
Host-Irvin (12:57:39): your pin is ******* right?
Host-Irvin (12:58:24): k
Host-Irvin (12:58:27): one moment
Host-Irvin (12:58:32): let me check this
Host-Irvin (12:58:35): thank you
Kev-Colch (12:58:58): ok
Host-Irvin (13:01:36): please stay online, I'll get back to you very shortly
Host-Irvin (13:01:39): thank you
Kev-Colch (13:01:47): ok
(13:01:58): Host 'Host-Irvin' joined chat.
Host-Irvin (13:01:58): Hello
Kev-Colch (13:02:03): yes ??
Host-Irvin (13:02:09): it seems we have been disconnected :)
Kev-Colch (13:02:20): im not suprised
Host-Irvin (13:02:25): I'll be right back please stay online
Host-Irvin (13:03:41): Your refund was by credit card
Host-Irvin (13:03:47): April 24th
Host-Irvin (13:03:57): $300
Host-Irvin (13:04:26): I am just verifying if there are anymore ruefunds
Kev-Colch (13:04:26): and that is the only withdrawal that i have made ??
Host-Irvin (13:05:44): We do not have an automatice report for credit card refunds
Host-Irvin (13:06:03): this is why it is taking me some minutes
Host-Irvin (13:06:08): to retrieve this info
Host-Irvin (13:06:13): i apologise for that
Host-Irvin (13:06:41): i will confirm this in a few seconds
Kev-Colch (13:06:46): look forget it, i cant waste anymore time on this ... I have to say im not impressed by the response to what im sure is a regular request
Host-Irvin (13:07:29): I can now confirm
Host-Irvin (13:07:33): there is
Host-Irvin (13:07:37): only one refund
Host-Irvin (13:07:44): just as I mentioned
Host-Irvin (13:07:54): April 24th
Host-Irvin (13:07:57): $300
Host-Irvin (13:08:01): one refund only
Kev-Colch (13:08:28): 35 minutes to get that information .... not very impressive
Host-Irvin (13:09:04): We are really sorry for that
(13:11:54): Host 'Host-KevinB' joined chat.
Host-KevinB (13:12:02): Hi sir
Kev-Colch (13:12:08): ????
Host-KevinB (13:12:24): We have credited your account with 10000
Kev-Colch (13:12:42): the action points that were missing from my account ???
Host-KevinB (13:12:55): that's right
Host-KevinB (13:13:20): When they enter you in the Wsop that cost 10000ap
Kev-Colch (13:13:34): so you are not actually creditting my account with anything ... you are jusr replacing what was mine in the first place
Host-KevinB (13:13:38): But as you entered automatically
Host-KevinB (13:13:52): replacing
Kev-Colch (13:13:57): i qualified in a 100pt sattelite
Host-KevinB (13:14:06): that's right
Kev-Colch (13:14:23): so how can it still cost me 10,000 action points
Host-KevinB (13:14:38): No its not costing any thing
Kev-Colch (13:14:55): no not now it isnt, ffs i give up
Kev-Colch (13:15:32): ok let me put this in simple terms ....
Kev-Colch (13:16:02): why was my account debitted by 10,000 action points when i qualified in a 100pt sat ??
Host-KevinB (13:17:03): We should have credited 10,000 ap first then enter you in the tournament, as the system will debit your account with 10,000 action points
Kev-Colch (13:17:41): ok... end of conversation now ... i am losing the will to live .
Kev-Colch (13:17:52): thanks for trying to help, have a good day.
Host-KevinB (13:18:05): you too cheers
(13:19:50): Chat session has been terminated.



now im sure some of you will probably think i was too rude to him, but try and appreciate that this followed a half hour convo regarding the missing action points.

[b4matt]

Whats your problem kev.... Jeeeees... get a grip man

[ifm]

I still reeling at the revelation that you have cashed out!!

[b4matt]

I still reeling at the revelation that you have cashed out!!

[Colchester Kev]

I still reeling at the revelation that you have cashed out!!

LMAO, that was the only reason i posted it

[Josh]

I think I have yet to speak to a customer service rep for any poker site that understands English.

[Josh]

I once had a 2 hour conversation with a French bloke who was trying to tell me I'd lost about £40 due to a fluctuation in exchange rates over about 10 seconds.
His explanation was first that the exchange rates had changed, and when he gave me the figures and I pointed out, there should have been like a £0.20 change in the amount not £40 he concluded the exchange rates hadn't changed, and it was a banks exchange rate.

[Poppet7]

They did the same to me, some of my action points disappeared, and when I asked why he said he would transfer me to a manager and i never heard anything more from them. Useless!

[ACE2M]

I've been there Kev, i don't bother anymore. Find myself getting rude which is not like me, I repeatedly have to ask 'do you know what i am asking?' 'have you got any idea what is going on?' 'are you still there?' 'is there anyone else there?'. They are so bad i just don't understand what is going on with them.

[Josh]

I just entered one of the free rolls
And for some reason even though the away box was unticked, it decided to fold every hand I had...even when i was repeatedly clicking call.
After speaking to Host-Jeff, I have established he doesn't speak English, can't count, can't spell, and can't read.
It's f'ing frustrating. To be perfectly honest I think the CS needs to be improved greatly, starting with the firing of all CS staff, and employment of people who can read or I can see alot of people not using the software

[The Baron]

Hey guys.

Your first line of help should be coming to me. As tikay and I have said before blonde doesn't have Bowmans take on blondepokerleague - it's our baby, not "just another skin". We accept responsibilty for any mishaps and guarantee your money/points.

In future, come to me and I will sort things out for you. That way I cant shout at them instead.

[The Baron]

They did the same to me, some of my action points disappeared, and when I asked why he said he would transfer me to a manager and i never heard anything more from them. Useless!

Did you get these back? Was it on blonde also?

Josh - I've spoken to them, let me know how it goes please.

[Wardonkey]

I just entered one of the free rolls
And for some reason even though the away box was unticked, it decided to fold every hand I had...even when i was repeatedly clicking call.
After speaking to Host-Jeff, I have established he doesn't speak English, can't count, can't spell, and can't read.
It's f'ing frustrating. To be perfectly honest I think the CS needs to be improved greatly, starting with the firing of all CS staff, and employment of people who can read or I can see alot of people not using the software

This happens occasionally on Tribeca, all you need to do is log out then log back in again. You should not miss more than a hand or two.

[Josh]

Seems a simple solution, shame the staff were unable to tell me that, would have saved me an hour of being pissed off and frustrated

[Sark79]

I have found the VC and Blonde  people very helpful.  The pokerstars people are also great and efficient.  The Full-Tilt bunch are....  well,  I no longer play there.