blonde poker forum
Welcome, Guest. Please login or register.
June 30, 2025, 04:40:58 PM

Login with username, password and session length
Search:     Advanced search
2261990 Posts in 66597 Topics by 16987 Members
Latest Member: michael85
* Home Help Arcade Search Calendar Guidelines Login Register
+  blonde poker forum
|-+  Poker Forums
| |-+  The Rail
| | |-+  william hills customer support
0 Members and 1 Guest are viewing this topic. « previous next »
Pages: [1] 2 3 4 Go Down Print
Author Topic: william hills customer support  (Read 8275 times)
Ironside
Administrator
Hero Member
*****
Offline Offline

Posts: 41905



View Profile
« on: August 18, 2005, 07:39:54 PM »

i really dont like deleting threads that are critical of any site but i have had to delete a couple recently that have been critical of william hills support, not for the fact they were criticall but because of the way the threads became abusive

now i anyone has had a problem with billy please let blondites know about in this thread but please dont become abusize or i will delete individual posts

that being said if you have a problem with any online sites support let us know its of an intrest to all online players
Logged

I am the master of my fate
I am the captain of my soul.
jbsc7769
Sr. Member
****
Offline Offline

Posts: 852



View Profile WWW
« Reply #1 on: August 18, 2005, 07:45:55 PM »

I have limited experience of their Support Team but when I mailed them, they were pretty quick, no problems.
IMHO, Full Tilts is superb, effiicient, friendly and speedy.
Ultimate Bet's is complete and utter garbage (i have literally just today closed my account with them it was so bad, two days to answer an email is not acceptable).
Party Poker are quick but, more haste less speed. It helps if they actually read the email before replying, that way the response will be relevant.
Logged

Bongo
Hero Member
*****
Offline Offline

Posts: 8824



View Profile
« Reply #2 on: August 18, 2005, 07:50:39 PM »

(i have literally just today closed my account with them it was so bad, two days to answer an email is not acceptable).

Unrelated to poker but it once took a company (US Robotics if you want to know) 6 months to reply to an email sent to their support. When it arrived it was a generic email that totally ignored what I had written. By the time the email arrived I had already got rid of the offending piece of kit, it just convinced me to never give them a second chance (nor let anyone i know/work for try them).
Logged

Do you think it's dangerous to have Busby Berkeley dreams?
redsimon
Hero Member
*****
Offline Offline

Posts: 8630



View Profile
« Reply #3 on: August 18, 2005, 07:52:10 PM »

I find UB's customer "support" very frustrating. This is a shame as it was the first site I played on, but I rarely play there now, especially after their inability to respond to basic queries duriing their "Channel 5" promo.

Party's email support are sub par. I just wish they would read the email before replying!

PokerStars are top notch.

Will Hill. Not had many dealings with them. A bit slow but generally OK.

PS

The record goes to Pacific poker though. I sent 55 emails before getting a response. This was over a 14 day period Roll Eyes

Logged

Success has many parents but failure is an orphan

http://www.organdonation.nhs.uk
BlueWolf
Humble Overlord & Master Of All
Sr. Member
****
Offline Offline

Posts: 875


Kill Me Now


View Profile WWW
« Reply #4 on: August 18, 2005, 08:22:15 PM »

not had much experience with online support and teh like, although i once found UB terrible with dealing with any issues, and i must say Ladbrokes phone support is awesome, very quick and to the point and its a free line too
Logged

Rachman
Newbie
*
Offline Offline

Posts: 32


View Profile
« Reply #5 on: August 18, 2005, 08:51:43 PM »

For what its worth the customer support at ladbrokes, prima and VC are pretty good

Will Hills and Party i've found to be fairly quick to respond but not overly helpful.

The less said about Pacific the better.
Logged

Manx and proud.
Teacake
Hero Member
*****
Offline Offline

Posts: 2526



View Profile
« Reply #6 on: August 18, 2005, 10:38:06 PM »

Pacific seem to be trying to redress this. They responded to me within 24 hours (not including the generic response) then sent me a Customer Satisfaction Survey.

Of course I marked them lower than I really thought, got to keep these guys on their toes  Wink
Logged
snoopy1239
Hero Member
*****
Offline Offline

Posts: 33034



View Profile WWW
« Reply #7 on: August 18, 2005, 10:41:55 PM »

For what its worth the customer support at ladbrokes, prima and VC are pretty good


I think the Ladbrokes' customer support is excellent. Everytime I've rung up there has always been someone available and all emails sent have been swiftly replied to. They are friendly, constructive and welcoming of your comments. Every email ends with an open invitation to get back in contact with any further problems.

So, with all the bad experiences people encounter with online poker and their customer service, I'd personally like to give Laddies the big thumbs up and encourage them to keep up the good work.

 Smiley
Logged
jammer
Sr. Member
****
Offline Offline

Posts: 485



View Profile
« Reply #8 on: August 18, 2005, 10:45:33 PM »

aye, i second the good support i've experienced from laddies.

Its a truism in consumer markets, that if you sell good products people will buy from you. But if you treat them well when something goes awry, then they will buy from you for life.

Wish more poker sites realised this....
Logged
thediceman
Hero Member
*****
Offline Offline

Posts: 1220



View Profile
« Reply #9 on: August 18, 2005, 10:51:11 PM »

RE: William Hill's customer service I was very disappointed that it took them 21 days take pay out my first withdrawal.

I understand that your first withdrawal can take that bit longer especially sizeable wins (mine was £8500) whilst they do all their security checks but 21 days is a joke. However what annoyed me most was that I was lied to on several occassions re: the status of my withdrawal, with WH customer service favourte line being "you will get your money in just a few days". They infact lost faxed documents that they requested from me and if I hadn't chased them my claim would have not be processed at all.

21 days is bad enough, to lie to a customer, unforgiveable.
Logged

ifm
If you're not part of the solution, you're a solid or a gas. Jimmy Carr
Hero Member
*****
Offline Offline

Posts: 9259



View Profile WWW
« Reply #10 on: August 18, 2005, 11:27:34 PM »

Betfair's is shockingly bad, i never did get that reply...................
pacific i always found rather good, but the fact that you have to complain about disconnection on a daily basis makes them overall a NO NO.
No trouble elsewhere,
Ian
Logged

Sometimes you have to suffer a little bit in your youth to motivate yourself to succeed in later life.
Do you think if Bill Gates got laid in high school, do you think there'd be a Microsoft?
Of course not.
Robert HM
Hero Member
*****
Offline Offline

Posts: 15926



View Profile WWW
« Reply #11 on: August 19, 2005, 01:02:10 AM »

Party. Yuck! Useless customer support, scritp answers, no help. Spoke to them lots of times about a problem, didn't know answers, didn't care.
Logged

http://www.rooms-direct.co.uk - If you need some furniture, give Shogun a shout, he can do you some discount for Blonde Poker forum members..
Blackbeard
Sr. Member
****
Offline Offline

Posts: 373


View Profile
« Reply #12 on: August 21, 2005, 02:31:49 PM »

Betfair is the worse poker room full stop, followed very
 closely by william hill !

Both have diabolical customer service, both share the diabolical crypto software and both are best avoided at all costs, untill they actually start treating the players as customers and not just scumbags....Avoid at all costs.

Hi everyone...feel beter for that.
Logged
tikay
Administrator
Hero Member
*****
Online Online

Posts: I am a geek!!



View Profile
« Reply #13 on: August 21, 2005, 02:42:35 PM »


Hi Blackbeard, and a big welcome to blonde, we hope you become one of our regular posters.

An interesting first post. I don't like Asda's service, so I shop at Sainsbury's. 

What site or sites are you using now?

Logged

All details of the 2016 Vegas Staking Adventure can be found via this link - http://bit.ly/1pdQZDY (copyright Anthony James Kendall, 2016).
RED-DOG
International Lover World Wide Playboy
Global Moderator
Hero Member
*****
Offline Offline

Posts: 47350



View Profile WWW
« Reply #14 on: August 21, 2005, 02:46:00 PM »

I don't like Asda's service, but I still shop there because I like to smack myself on the arse and listen to my change rattle
Logged

The older I get, the better I was.
Pages: [1] 2 3 4 Go Up Print 
« previous next »
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.21 | SMF © 2015, Simple Machines Valid XHTML 1.0! Valid CSS!
Page created in 0.136 seconds with 20 queries.