Annoyance

[RED-DOG]

I can think of 21 electrical items but only 3 orifices.
I make that about 63 different possibilities.

Ah, but that is assuming only one electrical item per person.  If you are allowed to insert one item per orifice, then you have 7980 possibilities.

For the mathematically-inclined, http://**************** may be of interest.

what happend to the link?

I removed it because it was a bit over the top.

I'm sure Mrs Lime will PM it to anyone that wants it.

[bolt pp]

I can think of 21 electrical items but only 3 orifices.
I make that about 63 different possibilities.

Ah, but that is assuming only one electrical item per person.  If you are allowed to insert one item per orifice, then you have 7980 possibilities.

For the mathematically-inclined, http://**************** may be of interest.

what happend to the link?

I removed it because it was a bit over the top.

I'm sure Mrs Lime will PM it to anyone that wants it.

O.k, its just that i had a quick glance earlier, went away to build an abacus out of dead flys and toothpics only to come back and find the link gone.

Ive started to count my brain cells instead but have a vast surplus of flyys left, though what i will say is, is that the flys i counted to denote my braincells have all their wings in tact!! the other dont! you do the maths!! 

[smithy69]

I have to disagree - I work in Sales/Customer service and I have to say if a error/question is raised it is my duty as an employee to do everything within my abilities to solve the problem or help as much as I possibly can, and if I can not help directly find someone who can. Customer service at Sky doesn't do this. They basically wouldn't listen to my complaint and simply talked over the top of me. I have never lost my temper to the point of swearing to someone over the phone, but when a supplier is shouting over the top and not listening to a customers complaint (their job) I lost my temper - which I have apologised to Sky this morning for.

I just feel if I acted like Sky customer service in my current role - I can easily say I would not have a job. I would be fired.

[boldie]

I have to disagree - I work in Sales/Customer service and I have to say if a error/question is raised it is my duty as an employee to do everything within my abilities to solve the problem or help as much as I possibly can, and if I can not help directly find someone who can. Customer service at Sky doesn't do this. They basically wouldn't listen to my complaint and simply talked over the top of me. I have never lost my temper to the point of swearing to someone over the phone, but when a supplier is shouting over the top and not listening to a customers complaint (their job) I lost my temper - which I have apologised to Sky this morning for.

I just feel if I acted like Sky customer service in my current role - I can easily say I would not have a job. I would be fired.

my friend let me tell you the problem.

You are NOT talking to SKY.

SKY CS is mainly handled by a company called RHL (David Murray's call centre company..and yes he spends as much on running that as he does on getting new players for Rangers) and a call centre in India (which in the case of SKY is also not known for it's CS)

The trainers they have for the CS staff are actually top notch, good guys who know their stuff.
the problem the company has is an 80% turnover of staff (I kid thee not) because of working conditions, staff isn't really motivated and the rule in training is that "what SKY wants said you will say" which means that (indeed) you are always wrong. (and to be honest...90% of the time you probably are) This means that the staff that does stick around for a long time are guys and girls who can't find a job in a good call centre. RHL will never fire them and SKY doesn't really care (as long as there are enough bums on the seats...which we all know there aren't)


You should either write to SKY themselves OR IMMEDIATLY after confirming your name etc get your call escalated (DON'T ASK FOR A SUPERVISOR, they also don't work for SKY) get it escalated to SKY CS. they can actually help you out 99 out of 100 times.

The first line for sky CS is only there to deal with the majority of standard complaints and, since it is an outsourcing company that does it, has VERY limited powers as to what they can do. Unless you have a very standard complaint you don't want to be dealing with those guys.

[Rod Paradise]

  Boldie

Unfortuately the first point of contact can usually only deal with the most common of problems, but get stick from the engineers/account managers if they pass something trivial over (I know - I've been the engineer).

[smithy69]

TOP POST BOLDIE!!!!!

[sofa----king]

just 1 thing to add about sky,iwas at the casino 2 weeks ago and all were pleading poverty,anyway one of the boys had,had enough of sky at £40 a month ,so being a clever sod he rang them up and told them his life story about being a drug user getting divorced losing his job ect  (all not true) sky have now given him free yes FREE sky for 12 months till he can sort his problems out . then they will re-look at the situation...since last week 2 other people from the casino tried it and 1 was succesfull ,so if 66% it has worked for give it a try ....you never know.i havent got the minerals............lol

[boldie]

all you have to do is threaten to cancel. they will then probably offer you a deal.

[Yogi-Bear]

Take your pic.

BT or British Gas.

I am on week 4 with BT, soon to be stretched into week 5.And sorted out British Gas eventually after 3 weeks of phone calls.

Moved in2 a new property with all new meters Gas and Electric, and told British Gas had installed them, so as I'm only a tenant I thought stay with them. Phoned them to switch to my name.

Problem 1. They couldnt find the property. This was rectified with the 4th phone call.

Problem 2. They apparently didn't supply the electric Scottish Power does.

This took a further 3 phone calls to rectify, which I did with the landlords customer number. No apologies when they found out they were supplying the electric.

BT.

Phoned them to get a new line installed, connected, turned on . Whatever. No problems. Disconnected my old line from old house, and sent me a text 4 days before they said my new line would be on to say it was indeed on.

Funny thing though. It wasn't. My phone line wouldn't work in it or my Sky. 8 phone calls with them, they have wanted me to try diff phones, they have tested the line 4 times whilst I've been on hold. Twice I was asked to unsrew the box and jiggle the wires. FFS I pay them enough just send an engineer out. PLEASE.

Finally today they succumbed. Not till next Monday tho. So I will have been in new house for 5 weeks. No Phone. No Broadband which means NO F****N POKER.

I'm just glad they have broadband at work.

Here's hoping they sort it Monday. Of course then I need to get Broadband. Shall I try BT?

Yogi

[Graham C]

Why is it that companies that generally don't have anything go wrong with them have excellent CS yet companies that have volatile products that can go wrong have terrible CS?  I called my credit card company with an issue yesterday and it was straight though, no being on hold, the lady couldn't have been more helpful and it was all sorted within two minutes.  Something annoying that really needs looking at and you're on a slippery road downhill.  If you're not in a bad mood already, the twenty minutes on hold will sure put you in one, then you have to contend with the quiet call to India with some dude that doesn't know his arse from his elbow (and doesn't really care).

It's all wrong I tell ya

[SupaMonkey]

Problem 2. They apparently didn't supply the electric Scottish Power does.

Never ever use Scottish Power.

[Yogi-Bear]

I dont use Scottish Power, and neither is the premises supplied by Scottish power. Its all British Gas, just they don't know it. Or at least they didn't. Suppose I could have gotten free electric as no one knew who was supplying it. They couldn't exactly charge me for it.

Yogi

[boldie]

Problem 2. They apparently didn't supply the electric Scottish Power does.

Never ever use Scottish Power.

we just moved in to a new property and tried for 3 days (!!!) to sign up to scottish gas as we were with them and were fairly happy about it...however noone answered the phone..(I have been on hold for upto 45 minutes waiting to BUY THEIR PRODUCT!.

Scottish gas clearly didn't want us as customers, tried scottish power (never had a problem with them before either...other than them never ever charging me)..got through within 2 minutes. Scottish power therefore supply my gas.

If you can't even get a sales person to answer the phone, you know for sure the CS will be terrible.

[SupaMonkey]

Boldie, if you use scottish power check every statement carefully. They put extra charges on my account and one time they even went into my bank account and took money out without asking me (i had no direct debit setup, just a standing order). Oh, this all happened the year their pre tax profits went up 97%.

[boldie]

Boldie, if you use scottish power check every statement carefully. They put extra charges on my account and one time they even went into my bank account and took money out without asking me (i had no direct debit setup, just a standing order). Oh, this all happened the year their pre tax profits went up 97%.

ah that's the beauty of living together ..my GF can check boring stuff like bankstatements...I just have to worry about not losing my entire bankroll