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PokerHeaven
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« on: September 21, 2005, 05:17:32 PM » |
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Hi guys,
Thanks to Robert HM for alerting us to the previous thread.
The Poker Heaven team would like to apologise for last night’s cancellation of the World Speed Poker Open freeroll. This was due to a problem with our MTT server and we deeply regret any inconvenience this may have caused any of you.
We have rescheduled the tournament for this coming Thursday. The start time will be 19:30 GMT and registration will be open from 9am on Thursday morning. The same format for the tournament will apply, with the winner claiming a seat at the World Speed Poker Open – the heat will be filmed in London next Monday afternoon, 26th September.
I do hope you can participate in Thursday’s freeroll event.
Good luck!
Josh Thomas
PokerHeaven.com
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Robert HM
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« Reply #1 on: September 21, 2005, 05:30:25 PM » |
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Welcome to blondepoker!
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-bw-
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« Reply #2 on: September 21, 2005, 05:32:21 PM » |
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What will you be doing about the money from re-buys and add ons
from last nights tourney???
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booder
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« Reply #3 on: September 21, 2005, 05:36:32 PM » |
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this will go towards the poker heaven christmas party...............thank you for your kind donations
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Quote from: action man
im not speculating, either, but id have been pretty peeved if i missed the thread and i ended up getting clipped, kindly accepting a lift home.
In the end, we will remember not the words of our enemies, but the silence of our friends.
Martin Luther King Jr
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PokerHeaven
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« Reply #4 on: September 21, 2005, 05:38:08 PM » |
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Thanks Robert! I (hopefully) look forward to some positive comments tomorrow night/friday morning!  |
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-bw-
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« Reply #5 on: September 21, 2005, 05:39:01 PM » |
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What will you be doing about the money from re-buys and add ons
from last nights tourney???
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PokerHeaven
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« Reply #6 on: September 21, 2005, 05:39:53 PM » |
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What will you be doing about the money from re-buys and add ons
from last nights tourney???
Our customer service team will be refunding ALL rebuys and add on's - although the Christmas Party kitty idea sounds good!  |
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-bw-
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« Reply #7 on: September 21, 2005, 05:40:12 PM » |
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lol
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Robert HM
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« Reply #8 on: September 21, 2005, 05:41:11 PM » |
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You have hard nosed customers here Josh, more money than sense some of them but still hard nosed. |
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snoopy1239
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« Reply #9 on: September 21, 2005, 06:09:14 PM » |
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Nice site, not too keen on the commentary. |
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Robert HM
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« Reply #10 on: September 21, 2005, 06:12:38 PM » |
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Nice site, not too keen on the commentary. Put down the keyboard and stand away from the computer snoppy! |
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snoopy1239
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« Reply #11 on: September 21, 2005, 06:15:02 PM » |
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Nice site, not too keen on the commentary. Put down the keyboard and stand away from the computer snoppy!  |
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ariston
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« Reply #12 on: September 21, 2005, 06:21:01 PM » |
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Good of you to take the time to come on and face your unhappy customers. I was not in it myself but I think it is totally unfair to the people who had huge stacks (gambler on here for intance). Sure many will be happy with getting rebuys refunded (ie the people who were out already) but the players left in with big stacks are being penalised IMO. I know it is difficult for you and it is hard for you to please everyone but I feel some other solution should be found (could the tourney not be restarted from where it was when the fault happened?). I think the least you could do is compensate the chip leaders/ the players left in with some "free" money into their accounts, either that or maybe a freeroll for all the players who have emailed complaints to you (I am sure there will be many).
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ariston
better lucky than good
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Robert HM
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« Reply #13 on: September 21, 2005, 06:33:45 PM » |
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Are youg going to be in it tomorrow? The British Poker Viewing public are missing your golden boy image on their screens.
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ariston
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« Reply #14 on: September 21, 2005, 06:39:12 PM » |
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Would love to say that I am protesting after the previous qualifier but I am actually going to go and win my grand prix seat at bolton tomorrow. Didn't realise how close it was and about time I got my seat I think.
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ariston
better lucky than good
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