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Author Topic: Another great effort from customer support.  (Read 14934 times)
Colchester Kev
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« on: February 02, 2007, 09:56:36 PM »
So I go on to Blue Square to rail a few mates in the GUKPT Sat, and find my chat banned. I ping a manager to find out what the error is and i get the following jobsworth.

My chat on other tribeca skins remains open.

(21:21:06): Please wait... contacting available host.
(21:21:06): Player 'Colch-Kev' joined chat.
(21:22:19): Host 'Ahmed-Host' joined chat.
Ahmed-Host (21:22:25): Good Evening you are through to Ahmed at Poker support. How can I help you?
Colch-Kev (21:22:39): Ahmed, why is my chat suspended, i havent been on here for ages
Ahmed-Host (21:23:35): in the early hours of this morning someone must have sworn on your account if you havent used it for a long time.
Colch-Kev (21:24:16): i think they must have the wrong account mate, i havent played on blue square for a good while
Colch-Kev (21:24:42): can you lift the ban please
Ahmed-Host (21:25:05): the last transaction on your account in terms of game play was on the 30/01/07
Ahmed-Host (21:25:11): a couple of days ago.
Colch-Kev (21:25:48): exactly, so i wasnt on here yesterday or the day before
Ahmed-Host (21:26:55): someone was I'm afraid.
Colch-Kev (21:27:10): how come i can chat on other tribeca skins ?
Colch-Kev (21:28:01): look can you lift the ban or do i need to phone Jamie or Jon Raab ??
Ahmed-Host (21:28:09): because only your bsq account is affected.
Ahmed-Host (21:28:40): you will have to phone jamie or jonathan Raab as I'm afraid I'm adhering to company procedure.
Colch-Kev (21:28:50): there has obviously been an error, i havent been on blue square for a few days
Colch-Kev (21:29:37): I am the poker room manager for blonde poker, another tribeca skin, i can assure you that there has been an error
Colch-Kev (21:29:50): and no one else has access to mu account
Ahmed-Host (21:30:21): Iwe will look into this further but at present the chat will remain suspended.
Colch-Kev (21:30:35): ffs ... how ridiculous
Ahmed-Host (21:31:00): what is ridiculous?
Colch-Kev (21:31:45): the fact that you KNOW i havent been active on blue square for at least 3 days, yet you insist a ban stays in place
Colch-Kev (21:32:19): it must be an error by the person who made the ban
Ahmed-Host (21:32:22): active in the sense of playing on the account, it is still possible to log in and chat in the lobby.
Colch-Kev (21:33:14): i only use blue square for grosvenor qualifiers, i play on blonde at all other times
Colch-Kev (21:33:47): and i havent been on blue square since the 30th
Ahmed-Host (21:33:50): As I stated earlier, we will look into this further but at present the account will remain shut.
Colch-Kev (21:34:09): well ahmed, forget it, close the account.
Colch-Kev (21:34:29): i will explain to Jamie and Jonathan Raab why .
Ahmed-Host (21:34:37): okay.
Colch-Kev (21:35:01): i will save this chat and forward that to them as well, and post it on our forum
Ahmed-Host (21:35:08): okay.
Colch-Kev (21:35:26): im sure they will thank you for the positive publicity.
Ahmed-Host (21:35:45): I'm sorry you are unhappy with the service.
Colch-Kev (21:36:00): unhappy isnt the word I would use,
Colch-Kev (21:36:22): can you give me the time that the "offence " is supposed to have taken place ?
Ahmed-Host (21:37:06): at 02:15:02 AM on the 02/02/07.
Colch-Kev (21:37:19): thats o2.15 this am ?
Ahmed-Host (21:37:33): correct.
Colch-Kev (21:37:56): LOL I wasnt even online.
Ahmed-Host (21:38:32): As stated previously, we will look into this further, at present I can only act with the information I have at hand.
Colch-Kev (21:39:11): yes, look into it, although i doubt you will, I will certainly be taking this further.
Ahmed-Host (21:39:48): We will look into it, do you still want your account closed?
Colch-Kev (21:40:31): yes, close it, if this is an example of your customer service, you can consider this customer lost.
Ahmed-Host (21:42:07): Moving forward, Is there anything else I can help you with?
Colch-Kev (21:42:55): LOL no thankyou you have done enough.
Ahmed-Host (21:43:21): Okay sir, have a good night.


Crazy, absolutely crazy .... Now i will be the first to admit that i can be a bit raucous in the old chat box when on the rail, But to get a chat ban when i havent even been on the bloody site in 3 days !!!

Oh and Ahmed has just closed my account, i have received the following message via pop up.. You have been suspended or banned from our site for violation of our terms of service.


Way to go Blue Square.
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« Reply #1 on: February 02, 2007, 10:00:08 PM »
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tikay
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« Reply #2 on: February 02, 2007, 10:00:12 PM »

Extraodinary!
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barhell
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« Reply #3 on: February 02, 2007, 10:04:27 PM »
At least he done what you asked of him he closed the account maybe he would of looked into the ban? stirthepot
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« Reply #4 on: February 02, 2007, 10:09:35 PM »
In these situations you should always insist on speaking to a supervisor there and then, ring them ou if you have to.
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ifm
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« Reply #5 on: February 02, 2007, 10:15:34 PM »
Fair play to him i say, don't give in to name dropping bullies!!!
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Colchester Kev
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« Reply #6 on: February 02, 2007, 10:17:58 PM »
Quote from: ifm on February 02, 2007, 10:15:34 PM
Fair play to him i say, don't give in to name dropping bullies!!!

LOL It was a bit name droppish, but i was effin livid, I could accept a chat ban if I was guilty, but like i said, i havent been on Blue Square since the 30th.
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Ladyskye
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« Reply #7 on: February 02, 2007, 10:19:35 PM »
Poor old Ahmed, only adhering to company procedure, and can i ask why you didn't just say "Ok, I will phone Jamie & Jon Raab"?
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« Reply #8 on: February 02, 2007, 10:23:11 PM »
Quote from: Ladyskye on February 02, 2007, 10:19:35 PM
Poor old Ahmed, only adhering to company procedure, and can i ask why you didn't just say "Ok, I will phone Jamie & Jon Raab"?

Oh no, you've upset Ahmed's mam now Kev.....
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« Reply #9 on: February 02, 2007, 10:23:54 PM »
Quote from: Ladyskye on February 02, 2007, 10:19:35 PM
Poor old Ahmed, only adhering to company procedure, and can i ask why you didn't just say "Ok, I will phone Jamie & Jon Raab"?

You don't think he actually knows them do ya? Cheesy
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« Reply #10 on: February 02, 2007, 10:25:05 PM »
is this the same Ahmed that wick twigg had "issues" with ?
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« Reply #11 on: February 02, 2007, 10:25:44 PM »
I'm just glad they took my word
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Colchester Kev
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« Reply #12 on: February 02, 2007, 10:28:25 PM »
because i dont really want to bother them over what is obviously an error, I though by explaining that i knew people in management at blue square, he would perhaps see that it was an error and re instate my chat.

I accept that he was only following company procedure, but i know enough about online poker support to know catagorically that any CSR can lift any chat ban without authorisation from anyone in authority.
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Ladyskye
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« Reply #13 on: February 02, 2007, 10:53:30 PM »
Lol , there would be a slight problem with me being Ahmed's mum if u know what i mean RED-DOG.
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« Reply #14 on: February 03, 2007, 01:09:08 AM »
Quote from: Ladyskye on February 02, 2007, 10:53:30 PM
Lol , there would be a slight problem with me being Ahmed's mum if u know what i mean RED-DOG.

You're his dad ??

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