OT: Sky TV Question.

[byronkincaid]

We've got a small child so it's occaisionally good for us to turn down the volume on our TV and have the subtitles on. We haven't been able to get Sky subtitles for 2 or 3 weeks now. I have rang Sky 3 times. Twice I have been told they're too busy and cut off and just now after going though what seemed like 5 minutes of different options they say that it will take 23 minutes to answer my call.

As it's possible that this isn't just me could someone please tell me if they can still get subtitles on their Sky system? If other people can then I'll have to sit on the phone until they answer.

If you don't know how to do it, on my (sky+) remote you press the services button then system setup then languages and subtitles.

Thanks

[Heid]

While I would never normally publish the url of another forum, in this case I think it's ok:

http://forum.digitalspy.co.uk/board/forumdisplay.php?f=27

Digital Spy have loads of forums on Sky etc, and there will be someone there who can tell you what the story is with the subtitles, and if they are off, or of they aren't how you can get them etc

I don't use the subtitles at all - oh apart from the live service the Beeb do on Eurovision night because it is funny

Heid
xx

[dik9]

I can't get them either! So I don't think its just yours.

[londonpokergirl]

mine is working on normal sky digital box,   
all i clicked was  text  then  arrow right to on and click select  and worked for me

[dik9]

Still no subtitles on sky+

[jbsc7769]

dont quote me on this but i think it has moved. If yo upress "help" i think there is an option there. I believe this happened on the last update. They also changed it so if you taped a program on Sky+ and you watch it in the day, you have to enter your pin number for anything that was shown after watershed. stupid idea.

[byronkincaid]

jb thx, you're right about it being on the help button but it still ain't working. Got through to them a minute ago but just got completely fobbed off and told to ring for a software update tomorrow. Probably woulda had better answers if I'd emailed Stars support instead

[snoopy1239]

Fine here.

Doesn't work on all programmes don't forget.

[jbsc7769]

To do an update simply press *Services* *4* *0* *1* then *select*. If you go to , I think, number 8, it is Software Update or something similar. If you are using sky+ it will remove whatever prgrams you have saved on your Hard Drive. (when doing this, after you press *0* it looks as though nothing is happening, but it is.

*BEFORE* you do that, i would suggest you try again through the help button but ensure you are clicking *save settings* as my friends did not work and that was the only problem!!