The Helpful people at Sky poker?

[Newmanseye]

I was sitting at home this evening, not playing warcraft for a change, All was still, Kids were in bed, Wife was in a huff and there was sod all on the telly, I decided to have a punt at a small stakes tourney on sky poker, I registeres for the next one available, £3 stake or something of that ilk, and I go and make the Money, or so i thought.

It seems i registered for a satalite and i won a seat in to the Primo tourney later on this evening (18/08/07),  So now realising that I am busy i unregister and see that no money goes back to my account, So i check on my accont status for transactions and see that i was inregistered but the registration prize value was not sent to my account.

After a few moments of refreshing screen i decide to telephone the people at sky and find out whats happened to my "winnings", i was duly informed that if you unregister after wining a satalite that  you dont get the funds, or any sort of recompence, Sky simply Keep the money!

I was a bit annoyed but the guy i had on the line was pretty nice about things and tried to help me out by entering me in to another comp, but when am i gonna know when the fancy takes me again?

After a lot of toing and frowing the fella on the end of the phone tells me that he is not allowed to give me a refund but he will help me out in this situation and send me the stake money to my account.

Now it seems to me that whilst i got someone helpful on the phone, other people dont and surely sky should impliment a system similar to stars, whereby you can use tourney $  or £'s as it is in this case.  It would make life easier on us punters as well as their staff who have to put up withus calling them at 12:45.

I must admit what bothered memost was the fact that sky did not tell me i was not getting a refund untill i phoned them, and it seems like backdoor profiteering to me, how many people have done something similar and lost their money?

Has anyone else come accross this with other sites?

[tikay]

This seems a bot odd Billy. I'll send it to the Sky Cardroom peeps for comment, & let's see what they say.

It may be Monday before we get a reply, as I'll send it to the Big Suits & I don't imagine they work weekends.

"......wife was in a huff...."

Can we assume Lady Huff does not read blonde?

[NoflopsHomer]

This seems a bot odd Billy. I'll send it to the Sky Cardroom peeps for comment, & let's see what they say.

It may be Monday before we get a reply, as I'll send it to the Big Suits & I don't imagine they work weekends.

"......wife was in a huff...."

Can we assume Lady Huff does not read blonde?

Bank Holiday Monday this weekend Tikay.

[tikay]

This seems a bot odd Billy. I'll send it to the Sky Cardroom peeps for comment, & let's see what they say.

It may be Monday before we get a reply, as I'll send it to the Big Suits & I don't imagine they work weekends.

"......wife was in a huff...."

Can we assume Lady Huff does not read blonde?

Bank Holiday Monday this weekend Tikay.

Not where I live! The Bank Holiday is a week away yet. I think. I hope.......

[Newmanseye]

This seems a bot odd Billy. I'll send it to the Sky Cardroom peeps for comment, & let's see what they say.

It may be Monday before we get a reply, as I'll send it to the Big Suits & I don't imagine they work weekends.

"......wife was in a huff...."

Can we assume Lady Huff does not read blonde?

Actually my wife reads blonde quite often, usually on my account, she's a lurker not a poster, and i was in the bad books for spending too much time online playing Warcraft ( the modern equivilent of trains to you Tikay) so alas she took said huff and left me to apease myself.

Cheers for forwarding it on Tony, Like i said i got what I was due, my concern is other players who may not be as dilligent.

[NoflopsHomer]

This seems a bot odd Billy. I'll send it to the Sky Cardroom peeps for comment, & let's see what they say.

It may be Monday before we get a reply, as I'll send it to the Big Suits & I don't imagine they work weekends.

"......wife was in a huff...."

Can we assume Lady Huff does not read blonde?

Bank Holiday Monday this weekend Tikay.

Not where I live! The Bank Holiday is a week away yet. I think. I hope.......

Oops, I live a week in the future...

[Pelham Boy]

This seems a bot odd Billy. I'll send it to the Sky Cardroom peeps for comment, & let's see what they say.

It may be Monday before we get a reply, as I'll send it to the Big Suits & I don't imagine they work weekends.

"......wife was in a huff...."

Can we assume Lady Huff does not read blonde?

Bank Holiday Monday this weekend Tikay.

Not where I live! The Bank Holiday is a week away yet. I think. I hope.......


Blimey....just had to check my calender!!

[boldie]

Most sites don't do a T$ W$ thing. So, although most people agree it's definetly something everyone should be doing, it's unlikely that they'll implement that. There should have been a message stating though that "You cannot unregister from this tournament as you qualified for it through a sattelite".

At the end of the day though, I'm sure there will be something in the Sky poker  T&C about this and it is your obligation to read them. could you reregister for the tourney itsself?

[Newmanseye]

Most sites don't do a T$ W$ thing. So, although most people agree it's definetly something everyone should be doing, it's unlikely that they'll implement that. There should have been a message stating though that "You cannot unregister from this tournament as you qualified for it through a sattelite".

At the end of the day though, I'm sure there will be something in the Sky poker  T&C about this and it is your obligation to read them. could you reregister for the tourney itsself?

I could have re registered for the tourney but what would have been the point?  I cant make th tourney this evening due to warcraft commitments, and thats my point really, people have things come up a lot and there should be an impementation system to allow people that have rightfully earned their place to take their winnings if they can.

I got my winnings but i doubt i would get them if the same thing happened again.

[boldie]

Most sites don't do a T$ W$ thing. So, although most people agree it's definetly something everyone should be doing, it's unlikely that they'll implement that. There should have been a message stating though that "You cannot unregister from this tournament as you qualified for it through a sattelite".

At the end of the day though, I'm sure there will be something in the Sky poker  T&C about this and it is your obligation to read them. could you reregister for the tourney itsself?

I could have re registered for the tourney but what would have been the point?  I cant make th tourney this evening due to warcraft commitments, and thats my point really, people have things come up a lot and there should be an impementation system to allow people that have rightfully earned their place to take their winnings if they can.

I got my winnings but i doubt i would get them if the same thing happened again.

I agree that a W$ T$ system is ideal and it's one of the reasons I prefer stars over justabout every site. Even a ticket for a future tourney would be nice but most sites don't have that and it's your responsibility to know this when you signed up. I would be delighted if I got my winnings from Sky after making such a mistake as they really don't have to do it.