money taken from my account by Will Hill

[donna8880]

Hi guys, i was wondering if u could give me some advice, i was playing a £5/£10 cash game on will hill, and basically ended up allin with aa pre flop against a guy who called j 6 off lol! I won the pot which was nearly 2k. the next morning i awoke to find my account locked and was told i was under investigation for collusion. This lasted nearly 3 weeks and after my account was reopened as i had done nothing wrong, will hill took £955 from my account as it turned out the guy who called allin with j 6 off pre flop had been using a stolen credit card, do i have to let this go or do any of u have any useful info on this subject. Thanks

[byronkincaid]

do i have to let this go

yep. I would, I think a lot of sites would take the rest of your money as well.

[totalise]

do i have to let this go

yep. I would, I think a lot of sites would take the rest of your money as well.

really? I cant remember seeing a case where they found the other person not guilty, but kept the money anyways.

[byronkincaid]

how can they be sure of innocence? seems like a great scam then if you're usually allowed to keep your money.

[thediceman]

Take the barstewards WH to the small claims court. It's the reasonibilty of WH and the credit card company to investigate the stolen credit card. You played in good faith and unless they are claiming that you are guilty of knowingly playing against stolen funds with the deliberate aim to transfer funds then I think you have a case.

WH's customer service is appaullijng and they really don't give a stuff about there customers. If you do decide to proceed with some form of action against them pm me as I can give you some interesting details re: WH's lackluster attitude to resolving customer compliants.

[byronkincaid]

LOL I had a rant about WH CS once too, they were pretty terrible, but say for example some dude puts a grand onto Blonde with a stolen credit card and then loses it to me in one hand with J6 against AA.

a) it looks well dodgy

b) assuming I am innocent should tikay have to cough up the grand that I won?

[doubleup]

This is utterly shocking - if you had lost would they have given you your money back?  I would report them to the Gambling Commission and copy in the CEO of WH on your letter.  (The  GC prob don't have jurisdiction but its worth embarrassing them)

[Sark79]

Atleast they do get back to you at some point,  I have sent three zillion emails to Littlewoods and nobody ever replies.  I even got my mate to send an email on my behalf and that got ignored as well.

Sorry for your loss of money Boss,  I hope you get it back .   Bad customer support =  stop playing there.   DTD customer support is excellent,  even if they were not connected with this forum , I would still say that.  DTD are fast at getting back to you and very helpfull.  

[donna8880]

i can see the point that it may look dodgy but i wasnt knowingly involved in any kind of cheating, chip passing etc, and i think had the guy with j 6 won then i prob wouldnt have heard anything from will hill

[UpTheMariners]

if j6 would of won does this mean you would of got your money back? i think id be taking this matter further

[thediceman]

LOL I had a rant about WH CS once too, they were pretty terrible, but say for example some dude puts a grand onto Blonde with a stolen credit card and then loses it to me in one hand with J6 against AA.

a) it looks well dodgy

b) assuming I am innocent should tikay have to cough up the grand that I won?

Yes it looks dodgy but for it to be dodgy on donna8880 part they would have to be party to these scam, otherwise they are also an innoccent party in this situation. WH operate this business and take a number of risks in doing so. Why should the individual such as donna be the one to lose out and not WH. They have a responsibilty to honour matters of good faith even if it makes a minimal dent to there profits. Naturally if this situation occurs on a more frequent pattern then they can act accordingly.

Just like when I had my account hacked into and they did nothing even though all the money was gambled on a single dog race even though I had never gambled on the dogs previously. Infact in my case WH would not have been out of pocket as it was just returning my funds made by a malicious hacker. WH's customer service attitude, the couldn't give a FCUK.

[Indestructable]

I am not clear on this one. Has the money been returned to the genuine credit card holder who had the money stolen from his account?

[TheChipPrince]

I dont like Will Hill's behaviour at all here, but without knowing the full details I guess its unfair to comment... But definately take this further, assuming you are totally innocent I cant see how you should be punished for this...

[byronkincaid]

so just thinking out loud, I get my old mate Hans over in Germany to ring up the Old Bill and say his CC has been stolen, then he deposits on Blonde, dumps £1K off to me, he gets his money back from the CC company who I assume get it back from tikay and I protest my innocence and get to keep my ill gotten gains. That just don't seem right.

I spoke to a Party dude ages ago who said they were losing millions to CC fraud, I guess the figures would be in their public accounts now?

btw I'm not saying the OP is guilty or anything here, I have heard about kids nicking their Dad's CC and losing money like this and I'm sure there are many ways this could happen. Hope it doesn't happen to me.

[dik9]

How long have you been playing on your account with WH, what are your usual levels i.e. do you usually play £5/£10 and sit down with £1k? Have you ever played that person before etc