seriously p'd off - does anyone know my rights?

[tikay]

Try one of your famous Claire rant-nags.

  good plan!  Hopefully they'll give me my dosh back just to shut me up!

I would! ANYTHING but a Claire nag......

[Claw75]

Try one of your famous Claire rant-nags.

  good plan!  Hopefully they'll give me my dosh back just to shut me up!

I would! ANYTHING but a Claire nag......

you love it when I moan really

[Suited_Jock]

Try one of your famous Claire rant-nags.

  good plan!  Hopefully they'll give me my dosh back just to shut me up!

I would! ANYTHING but a Claire nag......

you love it when I moan really

nsfw?

[taximan007]

Try one of your famous Claire rant-nags.

  good plan!  Hopefully they'll give me my dosh back just to shut me up!

I would! ANYTHING but a Claire nag......

you love it when I moan really

  

[tikay]

Try one of your famous Claire rant-nags.

  good plan!  Hopefully they'll give me my dosh back just to shut me up!

I would! ANYTHING but a Claire nag......

you love it when I moan really

Rumbled.

I'm seeing Paulina (tantrum) on Thursday, she is doing "The Club", so I'm looking forward to that.

[M3boy]

Claire

Take it back to where you bought it from on a busy Saturday (important)

Ask for the manager - do not bother with anyone else.

Start by being nice and explain all the problems from day 1. Tell him not happy and want a refund/replacement.

If no joy, kick up such a fuss, shout if you have to (especially when people are looking to buy something). Dont give in until you get what you want.

Unfortunately Claire this is the world we live in, you HAVE to shout/complain loudly to get what you want.

Ive done this before many times with different value items and always suceeded.

Good Luck!!

[ripple11]

 Had something similar with a laptop.

 Write to the MD/Chairman of the Retailer.

 List the dates/problems.

 Quote the sale of goods act.

 Give them 14 days to issue a full refund or new computer.

 Say that if they don't reply within 14 days you will issue a claim in the small claims court. (this can be done online now ...very easily and cheap)


 Within a day of receiving the court papers I had the MD's secretary on the phone.....we negotiated a settlement and a cheque arrived in the post a couple of days later.

[henrik777]

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/electrical/

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/how-to-complain/


You have the legal high ground, however if they dig their heels in you have to force the issue and maybe you will even have to prove it's not of merchantable quality.

Sandy

[tikay]

Claire

Take it back to where you bought it from on a busy Saturday (important)

Ask for the manager - do not bother with anyone else.

Start by being nice and explain all the problems from day 1. Tell him not happy and want a refund/replacement.

If no joy, kick up such a fuss, shout if you have to (especially when people are looking to buy something). Dont give in until you get what you want.

Unfortunately Claire this is the world we live in, you HAVE to shout/complain loudly to get what you want.

Ive done this before many times with different value items and always suceeded.

Good Luck!!

I could not disagree more, Paul.

I have always found that if I have a good case, & my points are put forward in a civil, polite & well-reasoned way, I get better results.

Imagine, for a moment, you are the Manager of the Store where Claire purchased the Lappie. The Manager/ess is not our enemy, it's just a regular person who's doing their job. To Company rules. Would you take kindly to one of your Clients getting all stroppy with you, or are you more likely to appease them if they speak to you in a civil manner? (Rhetorical, because we both know the answer).

If the disgruntled Client comes in hooting & hollering & shouting at you, do you really think they are likely to get well-received, & thus get what they want?

In "disputes", I prefer to begin by, metaphorically, facing the same way as my adversary, & putting a comforting arm round them, as it were. Some gentle Jesus cooey-wooey-ness, la de da de da, & before you know what's happened, we are still holding hands, but facing the opposite direction. My direction.

Never fails.

[Claw75]

I have to agree with Tikay here.  As most of you know, I work for the Ombudsman's Office.  We investigate complaints about government departments and the National Health Service.  As the last rung on the ladder of the complaints procedure, I'm sure you can imagine a lot of people are at the end of their tether by the time their complaints reach us, and I deal with more than my fair share of 'difficult' people on the telephone on a daily basis.  I have to say I am much more inclined to do what I can for people with whom I can have an intelligent and civil conversation about the facts, rather than the people who just want to shout the odds. 

[tikay]

I have to agree with Tikay here.  As most of you know, I work for the Ombudsman's Office.  We investigate complaints about government departments and the National Health Service.  As the last rung on the ladder of the complaints procedure, I'm sure you can imagine a lot of people are at the end of their tether by the time their complaints reach us, and I deal with more than my fair share of 'difficult' people on the telephone on a daily basis.  I have to say I am much more inclined to do what I can for people with whom I can have an intelligent and civil conversation about the facts, rather than the people who just want to shout the odds. 

Correct.

And the fact is - you are right, your case is good. We have no need to argue, we have right - & the Law - on our side. Hooting & hollering can only weaken our case.

[kinboshi]

Sometimes you have to make a scene to be seen though.

[M3boy]

Tony

I said START by being nice.

IF that gets you nowhere, THEN kick up a fuss.


This is my personal experience

Also going down the legal route for such a small value item just isnt worth it.

Kicking up a fuss will cost them ALOT more - they are in business to make money afterall.

[tikay]

Tony

I said START by being nice.

IF that gets you nowhere, THEN kick up a fuss.


This is my personal experience

Also going down the legal route for such a small value item just isnt worth it.

Kicking up a fuss will cost them ALOT more - they are in business to make money afterall.

Yes, I know Paul, ("start by being nice") but I still prefer the subtle approach. It's simple negotiation, & we rarely succeed in negotiations if we start shouting & hollering. Nobody ever gained an inch of ground by shouting at me, or you, now did they?

Softly softly catchee monkee........

[M3boy]

No Tony they dont.

But this is a retail shop where "profits" matter.

By kicking up a fuss and putting customers off buying products "hurts" them more.