Avoid BT!

[sledge13]

Cancelling my electric, gas etc as I am renting my house out and finally came to Sky and Bt (Broadband and phoneline), Sky grab an extra months payment off you (30 days cancellation notice) which is a bit of a rip off but I guess thats not too painful...but now to Bt...

Earlier in the year I downgraded to a cheaper broadband option as I only surf and play poker really, so on the phone today and turns out that when going to a cheaper package you are automatically put into an 18 month contract! so I will be paying  till Oct 09 for something I wont use, spoke to 6 different people on the phone and they will not budge an inch, I said I will cancel the direct debit and they said "you will get a bad credit rating for an unpaid bill".

Spoke to friends who are with other suppliers and they dont have this ridic 18 month no get out clause, this is what you get for 8 years loyalty...rant over dont use Bt where possible!

[RED-DOG]

Cancelling my electric, gas etc as I am renting my house out and finally came to Sky and Bt (Broadband and phoneline), Sky grab an extra months payment off you (30 days cancellation notice) which is a bit of a rip off but I guess thats not too painful...but now to Bt...

Earlier in the year I downgraded to a cheaper broadband option as I only surf and play poker really, so on the phone today and turns out that when going to a cheaper package you are automatically put into an 18 month contract! so I will be paying  till Oct 09 for something I wont use, spoke to 6 different people on the phone and they will not budge an inch, I said I will cancel the direct debit and they said "you will get a bad credit rating for an unpaid bill".

Spoke to friends who are with other suppliers and they dont have this ridic 18 month no get out clause, this is what you get for 8 years loyalty...rant over dont use Bt where possible!

Did they tell you you were signing on for another 18 months? If not, their oral contract is not worth the paper it's written on.

[ChipRich]

If you didn't get a letter or something to confirm you were going into a new 18 month contract you shudn't have to pay it imo.

[Horneris]

tl;dr

[sledge13]

I dont recall any mention of 18 months and never had to sign anything but their instant threats of a bad credit rating is very poor after the time ive been with them, pay 18 months for something when im not even there!!! Bt putting their customers first 

[Newmanseye]

Tell them to GFY, they wont enforce the contract, I know they didnt with me.

[AndrewT]

I said I will cancel the direct debit and they said "you will get a bad credit rating for an unpaid bill".

If you broke a contract with them they'd have threatened legal action. Trying to taunt you with a bad credit rating shows they are in a weak position.

Tell them to whistle for the rest.

Unless you're planning on buying a new house any time soon (which you shouldn't be) who cares about a bad credit rating - the days of cheap credit are over for everyone.

[sledge13]

Tell them to GFY, they wont enforce the contract, I know they didnt with me.

Really? they sounded very adamant that I had to pay 18 months no matter what and would even send the recorded telephone conversation...and if I dont pay a poor credit rating in the future for an unpaid bill.

[Grier78]

The only time you should ever be tied into a broadband service is if you have had equipment installed and then it should be 12 months max. Even Sky wont tie you into an 18 month contract ffs.

I have totaly dumped BT ever after they started charging me for paying my bill, what is that all about?

Demand either a copy of your contract which you have signed or a copy of the phone conversation that confirms that you were made aware of the 18 month contract and your rights to back as part of the distance selling regulations.

[RED-DOG]

The only time you should ever be tied into a broadband service is if you have had equipment installed and then it should be 12 months max. Even Sky wont tie you into an 18 month contract ffs.

I have totaly dumped BT ever after they started charging me for paying my bill, what is that all about?

Demand either a copy of your contract which you have signed or a copy of the phone conversation that confirms that you were made aware of the 18 month contract and your rights to back as part of the distance selling regulations.

Don't you have to pay line rental to BT no mater where you get your broadband?

[jizzemm]

The only time you should ever be tied into a broadband service is if you have had equipment installed and then it should be 12 months max. Even Sky wont tie you into an 18 month contract ffs.

I have totaly dumped BT ever after they started charging me for paying my bill, what is that all about?

Demand either a copy of your contract which you have signed or a copy of the phone conversation that confirms that you were made aware of the 18 month contract and your rights to back as part of the distance selling regulations.

Don't you have to pay line rental to BT no mater where you get your broadband?

Not now, you can get Broadband and line rental now from some companies

[sledge13]

Hey thanks for all your replies, going to see if the Pole whose renting my house is wanting broadband, but this would be complicated with it been a quarterly bill...this thread has again shown what a good community blonde is, im ready for that phone call!

[gatso]

Hey thanks for all your replies, going to see if the Pole whose renting my house is wanting broadband, but this would be complicated with it been a quarterly bill...this thread has again shown what a good community blonde is, im ready for that phone call!

problem with that is if he starts using the phone line and runs up a big bill

[jizzemm]

Actually you possibly may be able to get them to put it on hold because your moving. This is OK in their T&C I think...

[Grier78]

The only time you should ever be tied into a broadband service is if you have had equipment installed and then it should be 12 months max. Even Sky wont tie you into an 18 month contract ffs.

I have totaly dumped BT ever after they started charging me for paying my bill, what is that all about?

Demand either a copy of your contract which you have signed or a copy of the phone conversation that confirms that you were made aware of the 18 month contract and your rights to back as part of the distance selling regulations.

Don't you have to pay line rental to BT no mater where you get your broadband?

I now get my broadband and phone line rental from Sky for £15pm, its a great deal IMO.