A Rare thing indeed - praise for a Casino Chain

[tikay]

I've warmed more & more to Grosvenor Casinos, but not for the reasons you may think.

I belong to the "a smile is free, & goes a long way" school.

It may be that I just never noticed it before, but more & more, I notice the Receptioinists at Grosvenors are bright & cheery - in particular at Walsall, Blackpool & Luton. Wish I could say the same for those at The Vic, but maybe that's just me.

Here's Liz, from Walsall - how about that for a smile? And always "how are you", etc. Lovely. Exactly the same at Blackpool & Luton, to be fair. If only Coroprate Suits realised just how much a cheery smile does in PR terms.

[attachment deleted by admin]

[booder]

couldnt agree with you more tikay......i have spoken to three receptionists and two cash desk ladies today and without exception they have been very polite ,friendly and helpful.....

[tikay]

...and the Cardroom Supervisors are pretty impessive too. Yogi at Blackpool, Carmel & Helen at Luton, Dani & Zak at Walsall, & this time I CAN include The Vic - Jeff & Jo & the other guy (sorry, forgot name) are just superb at their job. Not one of them EVER raises their voice, but they have excellent social skills, & have everyone's respect. And the moment anyone gets out of line, they get banned. Respect.

Before anyone gets the wrong idea - no, blonde do not have any commercial affiliation with Grosvenor.

Here's Dani, from Walsall. Not sure what's going off here, though.

[attachment deleted by admin]

[TightEnd]

It's their audition to be the backing dancers for the reformed Take That



tikay is right


time for a picture of dina

[tikay]

Well while I hunt for a Dina pic, here's a nice chap from Walsall. She had handlebars yesterday, gulp......

[attachment deleted by admin]

[Colchester Kev]

That bloke sat next to her ?   aint he the one off the "ive got your number" adverts

[Ironside]

tikay the receptionists i have dealt with at the vic have been great as have the receptionist at all the grosvenor casino's i have attended, you forgot to mention brian and steve from the vic, brian is the older version of steve and both do a wonderful job of insuring i can get to and from the table during breaks and if i need a pits stop
or bust out

[kentishman]

Hi Tikay,
It costs nothing to give a smile, and yes ref the Vic smilimg has always been a problem for the staff there.
Good to meet you yesterday at Studentsv Pros, wont put the result up; leave that to you, if you dare.
Hope to meet you again soon at some poker venue.
Regards
Roy Houghton

[Sheriff Fatman]

That bloke sat next to her ?   aint he the one off the "ive got your number" adverts

My first thought was "rumours of John Holmes' death appear to have been greatly exaggerated!"  Perhaps I should be worried?

Sheriff

[tikay]

Oh yes, BRIAN & STEVE, those are the two names I forgot, from the Vic. Good guys, both of them.

As to Kentishmans reference to a Students v Pros challenge yesterday, I'd quite forgotten about that, I'm so tired. I'll write up the details shortly.

[snoopy1239]

Dani and Zak have proved to be a really great team in the cardroom.

Plus, they're nice blokes too, which always helps. 

[Trace]

Yes, very nice blokes by the looks of the pics...

 

[anyonegotthisone]

Well, all I can say is thanks!

as the title of the post says, it is a rare thing indeed to hear such nice comments; I seem to spend most of my life dealing with t'other type!

I will print out a copy of this tread and pass it to the staff you mentioned. They do work hard, long, unsociable hours and they deserve the recognition.

On this subject, don't you think the management at Walsall are great as well?

[smithy69]

THAT BLOKE IN THE PIC IS DEF ''Straight through 118''

[the rock]

ANYONE who gets out of line is banned. I dont think so Tikay.