https://www.bookmakersreview.com/bookmaker-news/betway-persuades-industry-watchdog-upgrade-its-rating/49358http://www.sportsbettingonline.net/scam-sportsbooks/betway/http://www.reviewcentre.com/Online-Casinos/Betway-com-www-betway-com-reviews_1464027Does seem worrying.
I have just tried to log into my account and found out the account has been closed/log in frozen without betway even emailling me to confirm this has happened. They do look a disgraceful firm business practice wise.
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You are now chatting with 'Tony'
Tony: Hi there
you: hi
Tony: My name is Tony
Tony: How may I assist you today?
you: i cant assist my account
you: i clicked forgotten password
you: but havent got an email to my email address
you: hello?
Tony: I'm sorry to hear that. Could I start by getting your username please?
you: xxxxxxx
you: my records say my password is xxxxxxxx
you: but it wont let me log in
Tony: Thank you. Just a moment then please.
Tony: Thank you for waiting. I have had a look here and I can see that due to our managements decision, this account has been closed. Please note that this decision was made on the highest level and will not be re-considered. We will of course honor any outstanding bets you might have, and any balance in the account would have already been transferred back to you.
you: when was i informed of this decision?
you: why was my account closed?
Tony: I'm afraid I can't see that. I ca only see that this was closed as per management decision.
you: what outstanding bets do i have on the account as i cannot see my account details
you: what was the reason for closing my account?
you: and why haven't you have the decency to inform me of this decision?
Tony: It looks like all the bets on the account are already settled. I'm afraid I can't see that.
you: what was the last bet on the account?
you: that was settled?
Tony: That was a Top Goalscorer for the World Cup, that you unfortunately did not win.
you: which player?
Tony: Arjen Robben
you: ok when was the balance sent to my bank account
you: what date was the account closed?
you: can u confirm the final amount which was sent to my bank account please?
Tony: The account was closed on The 08.07.2014. The final withdrawal was of the amount 550£ and was issued on the 15.07. It would have been in your account in 3-7 business days thereafter.
you: can you send me a full breakdown of my account to my email address please
you: bets and deposits/withdrawls
you: as i have no access to the account to see if i currently have a balance in my account
you: and you havent paid me
Tony: I'm afraid I wouldn't be able to gather this for you. To gather this, I would advise you to email
manager@betway.comyou: ok can you contact them for me
you: and get them to send it to me
you: i find it very rude my account was disabled without you contacting me to tell me why
Tony: I'm afraid I can't do that. You would have to put through a formal request to this email.
you: why can't you do it ?
you: why do you close accounts without telling the person in question it has happened?
you: via email
you: why was my account closed when i lost money to you?
you: what did i do wrong?
you: i don't understand
Tony: I'm sorry, but I can not see that. I have provided you with all the information I have.
you: so you don't know why accounts are closed?
you: and the reason why i was not informed
you: is that normal company policy?
Tony: Hi there
Tony: My name is Tony
Tony: How may I assist you today?
Tony: I'm sorry, but this is the information I have. I just wouldn't be able to find out more.
you: can you pass my requests on to your manager then
you: and get them to email me
you: your customer service is terrible
you: i want to know why my account was close
you: d
you: when i lost money with you
you: and you didnt even have the respect to email me to tell me this had happened
Tony: I'm sorry, but as I mentioned I can not do that. You would have to put through a formal request to
manager@betway.com.
you: why cant you just pass them this chat log to them?
you: rather than me, the customer, having to do it again
you: why am i doing all the work
you: when i have lost money to you?
Tony: I'm afraid this is the process I have to follow.
you: can you ask your manager why my account was closed
you: and i was not informed
you: i appreciate you don't know the answer
Tony: I'm afraid they would still have to investigate this. That is why you would have to formally request it, as opposed to me just asking here.
you: i am formally asking you to request it for me here
you: just copy and paste this chat log to the manager internally
you: why is that so hard for you to do?
you: your customer service is not very helpful at all
Tony: I'm sorry you feel that way, but as I mentioned, I just can't do it. I would of course do so, if I had the option for it, but the way I provided to you, is just the only way to do this.
you: why cant you copy and paste this chat log with my username and internally send it via email to your manager?
you: i dont understand
you: dont you have an email address internally?
Tony: I'm sorry, but I just can't help with this.
Tony: Do you have any more questions or queries ?
you: will this mananger know why my account was closed?
you: and be able to supply me with all my bets placed
you: and deposits/withdrawls so i can prove i had no balance when my account was closed?
you: what bet was the £550 withdrawl relating to?
Tony: Yes, they will be able to investigate this for you.
Tony: I'm afraid I can't see that.
you: how can you see my last bet settled then?
you: which was top scorer bet
you: if you cant see the last winning bet?
you: you clearly have access to my account bets
Tony: I can see the bets, but I can not see what the withdrawal was for as these are registered separately.
you: what was my last winning bet
you: which was settle
you: d
you: and how much was it for?
Tony: Your last winning bet was on horse racing, EW, on Party Royal and paid out 79.88£.
Tony: Do you have any more questions or queries ?
you: no
you: thank you for your awful customer service
you: the customer experience losing money to you was as bad as i can ever remember spending my hard earned money on any product in my life.
you: i lose several thousands of pounds to you
you: you close my account without even telling me why
you: and now i cant access my account history to gain confirmation that you havent just stolen my balance as you cant prove it via my betting history and deposit/withdraw history