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Acidmouse
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« on: April 26, 2012, 02:02:04 PM » |
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Having just exchanged on a house I am now going to stick the knife in to the estate agents of the house we bought who did everything they possibly could to sabotage the move! I am going to write them a letter which hopefully will include them ringing us constantly with bullying tactics, ignoring our estate agents phone calls, unwillingness to actually foresee possible problems that might occur and have a plan for them, rude, incompetent etc.. Anyone wrote a letter of complain before? got any tips.. i am useless at making it sound good  |
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StuartHopkin
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« Reply #1 on: April 26, 2012, 02:07:58 PM » |
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Is it a big firm? If not your probably wasting your time.
If it is and they have complaints procedures then I would just detail out all the main issues you had with them in chronological order.
If you try to get to smart they will just think you are one of 'those' complainers.
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Acidmouse
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« Reply #2 on: April 26, 2012, 02:11:28 PM » |
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Is it a big firm? If not your probably wasting your time.
If it is and they have complaints procedures then I would just detail out all the main issues you had with them in chronological order.
If you try to get to smart they will just think you are one of 'those' complainers.
its http://www.manningstainton.co.uk/ fairly big, i will look to see if have complaints section cheers. |
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millidonk
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« Reply #3 on: April 26, 2012, 02:23:59 PM » |
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Eso gets like 10 a day. he says he just files them away safely in this:  |
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Eso Kral
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« Reply #4 on: April 26, 2012, 02:24:36 PM » |
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I think u know I am an agent so if u wait 24hours (as not in office) and send me a pm of all details of what happened will gladly advise you what to do.
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Andrew Charles Blacklock - Lived for those he loved and those he loved remember.
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Acidmouse
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« Reply #5 on: April 26, 2012, 02:31:45 PM » |
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I think u know I am an agent so if u wait 24hours (as not in office) and send me a pm of all details of what happened will gladly advise you what to do.
CHEERS |
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outragous76
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« Reply #6 on: April 26, 2012, 02:39:20 PM » |
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if they are registered with the RICS they MUST have a formal complaints proceedure. Write to their  and demand to see copy of it. Follow it - nothing will happen of course. I assume this isnt your agent? If it is dont pay them?!?!?!?!?!? Report them to the RICS. As a memebr of this fine Royal Institution I can gladly confirm that they too will do nothing, unless you can prove malpractice. Given that estate agents have less rules than a no holds barred street fight - you can imagine it will be difficlut to pin something on them. Good old fashioned standing outside their shop on a saturday and telling all and sundry how terrible they are in a vigilante style might be yuor best option? |
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".....and then I spent 2 hours talking with Stu which blew my mind.........."
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Eso Kral
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« Reply #7 on: April 26, 2012, 02:57:13 PM » |
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If it is your agent then check the T&c's just to make sure you dont get charged more for late payment and tell ur sol you are gonna settle directly then once the letter is sent if you get any ££ off at least u already have it.
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Andrew Charles Blacklock - Lived for those he loved and those he loved remember.
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outragous76
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« Reply #8 on: April 26, 2012, 03:10:57 PM » |
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They are a memeber of the RICS - I would def recommend going through their formal complaints proceedure, as if nothing else, if they dont have one (with set out guidelines), then the RICS will take them to task on it (and discipline them)
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".....and then I spent 2 hours talking with Stu which blew my mind.........."
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EvilPie
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« Reply #9 on: April 26, 2012, 03:42:37 PM » |
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Why don't you just forget about it and have a pint and a chill out instead?
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Motivational speeches at their best:
"Because thats what living is, the 6 inches in front of your face......" - Patrick Leonard - 10th May 2015
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Acidmouse
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« Reply #10 on: April 26, 2012, 06:06:38 PM » |
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They are the agents of the house we bought so we dont pay them.. I am fine over it but they directly wasted months due to their poor work. The wife felt stressed over it all and they were ringing her directly lot for updates and refusing to answer our estate agents calls..i mean wtf.. beer sounds good |
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MintTrav
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« Reply #11 on: April 27, 2012, 01:20:48 AM » |
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I don't know why so many people still pay estate agents to sell when there are websites that'll do the job much more cheaply.
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kinboshi
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« Reply #12 on: April 27, 2012, 08:12:09 AM » |
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They are the agents of the house we bought so we dont pay them.. I am fine over it but they directly wasted months due to their poor work. The wife felt stressed over it all and they were ringing her directly lot for updates and refusing to answer our estate agents calls..i mean wtf.. beer sounds good That sounds like every estate agent I've had experience of. Of course, never had the pleasure of dealing with Rich  |
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'The meme for blind faith secures its own perpetuation by the simple unconscious expedient of discouraging rational inquiry.'
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BulldozerD
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« Reply #13 on: April 27, 2012, 08:28:04 AM » |
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Lol just about to put a house up for sale in Leeds with Manning Stainton
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Acidmouse
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« Reply #14 on: April 27, 2012, 10:49:45 AM » |
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Lol just about to put a house up for sale in Leeds with Manning Stainton
well its branch dependent...i would go with Hunters ours in LS17 was the bee's knee's, |
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