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Broonie
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« Reply #510 on: March 21, 2013, 06:27:48 PM » |
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i cant log into DTD or Genting, via Virgin Media
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NEWY
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« Reply #511 on: March 21, 2013, 06:32:48 PM » |
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Might be some snow on top of the i poker ariel. Have u tried switchin it off and then on again?
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hector62
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« Reply #512 on: March 21, 2013, 06:36:06 PM » |
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Mine is OK but it's Betfred.
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Puristville, Arizona. Population (1)
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celtic
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« Reply #513 on: March 21, 2013, 06:37:38 PM » |
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I haven't tried. FACT!
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Keefy is back  But for how long? |
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big poppa
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« Reply #514 on: March 21, 2013, 07:26:06 PM » |
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I ve been trying to get on but it keeps kicking me out aswell. Will try again for the 8pm sats.
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kinboshi
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« Reply #515 on: March 21, 2013, 08:01:51 PM » |
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Think it's all up and running again now.
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'The meme for blind faith secures its own perpetuation by the simple unconscious expedient of discouraging rational inquiry.'
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millidonk
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« Reply #516 on: March 21, 2013, 10:24:50 PM » |
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it let me play. unfortunately...
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Loukas
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« Reply #517 on: March 22, 2013, 12:47:17 AM » |
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Am I being stupid or is the ability to write detailed (or several) notes on the same player not possible now?
On Boss Media I had several examples of how a hand was played attached to one player but I can only seem to write a couple of sentances on the new software?
Anyone else noticed yet or am I doing something wrong?
Hi Loukas I have asked about this for you and as far as I am aware there are only a couple of rows for you to make notes. Unless anyone else has found a way to do it? Cheers Nicola Ok many thanks for looking into it Nicola, I am abbreviating more in notes now! New updates in the future may allow for more notes anyway, fingers crossed 😀 |
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Nicola Dusk Till Dawn
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« Reply #518 on: March 22, 2013, 11:37:45 AM » |
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Hi Guys Sorry for any inconvenience last night, the site was down briefly but everything is back up and running now. If you have any urgent concerns regarding the software please contact our live chat or email support@dusktilldawnpoker.com as they work 10am - 12midnight so will pick up quickly for you and be able to resolve any issues you may have Cheers Nicola |
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chamberlain
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« Reply #519 on: March 24, 2013, 07:57:21 PM » |
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I am one of over 20 players stuck in a micro sat which has frozen leaving one table playing three handed and 18 other players doing nothing. What is the normal outcome for such error on ipokers behalf?
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Nicola Dusk Till Dawn
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« Reply #520 on: March 24, 2013, 08:02:29 PM » |
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I am one of over 20 players stuck in a micro sat which has frozen leaving one table playing three handed and 18 other players doing nothing. What is the normal outcome for such error on ipokers behalf?
Hi chamberlain If they can restart the tournament it will play out but if it cancels all players will be refunded. More than likely to cancel by the sound of it. Support are aware and are looking into it now for you. Sorry for the inconvenience caused. Nicola |
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chamberlain
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« Reply #521 on: March 24, 2013, 08:08:44 PM » |
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Thank you for the response Nicola.
A refund isn't really the point in my opinion though, would you not tend to agree? I understand tournaments can crash occasionally but I was twice logged out randomly and then the tournament crashes as a whole? Doesn't really give much faith for next time does it, especially when promoting a new software.
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Nicola Dusk Till Dawn
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« Reply #522 on: March 24, 2013, 08:16:20 PM » |
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Thank you for the response Nicola.
A refund isn't really the point in my opinion though, would you not tend to agree? I understand tournaments can crash occasionally but I was twice logged out randomly and then the tournament crashes as a whole? Doesn't really give much faith for next time does it, especially when promoting a new software.
I appreciate what you are saying and we do agree with you. We are working with iPoker to fix any problems such as this and will do everything we can to improve the players experience with the new software. |
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chamberlain
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« Reply #523 on: March 24, 2013, 08:22:28 PM » |
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Thank you for the response Nicola.
A refund isn't really the point in my opinion though, would you not tend to agree? I understand tournaments can crash occasionally but I was twice logged out randomly and then the tournament crashes as a whole? Doesn't really give much faith for next time does it, especially when promoting a new software.
I appreciate what you are saying and we do agree with you. We are working with iPoker to fix any problems such as this and will do everything we can to improve the players experience with the new software. All new software has teething problems, and I understand that there is nothing anyone can do to fix them short term. The trouble is when errors happen you loose that player faith and essentially that custom for the future, this is something a refund will not fix. Again thank you for your response and honesty agreeing that the software is pants (at times!). |
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Junior Senior
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« Reply #524 on: March 24, 2013, 08:43:16 PM » |
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when changing / chosing a password, can it not specify what a password must consist of rather than allowing me to type something that isnt allowed and THEN telling me it doesnt meet the criteria!? just put some notes there saying what the criteria is rather than wasting my time.
thanks
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