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Author Topic: AmayaStars  (Read 87900 times)
Doobs
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« Reply #630 on: March 28, 2018, 11:18:33 AM »

I think it is nearing the end for me.

I had about £100 in the account.  I topped up £500 tonight.  Played a few small o8 games, ran bad, earned about 20 cents from chests. 

My account now reads GBP £480.34.  Available to withdraw £86.21

So I can only withdraw £86 from my £500 I have just depositted?   

It seems if I click on a chest to take my 20 cents, then I have to play through all the money in my account before I can withdraw i9t? 

I have got no deposit bonuses, the only person who has paid in to my account today is me, and there are no bonuses showing on my account.  I have completed all my KYCs and

I tried to withdraw the £480 as a test, and I simply wasn't allowed to.

How is that even possible?  It seems like they have just flat out stolen £400 of my £500 deposit.  Beggars belief. 

I have complained to stars already. 

Has anyone had this recently?

Had a deposit $200 get $40 and  deposit $300 get $60 offer in last 2 months , both let me withdraw the original deposit without losing bonus, small loss on currency exchange rate but boosted the roll by $100 at a £20 cost in exchange fees

I tried to insta withdraw my deposit last night from Stars, and couldn't withdraw a penny of it.  I'll try and check tonight if there is a time limit, as I am fairly sure I didn't play through the whole deposit.
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bergeroo
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« Reply #631 on: March 28, 2018, 12:56:21 PM »

usually you can't withdraw for 48 hours after you deposit I think,.

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cambridgealex
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« Reply #632 on: March 28, 2018, 01:34:41 PM »



Fascinating podcast with Barry Greenstein. Talks extremely openly and honestly about pokerstars and his position there through the years (starting around 51minutes). Plenty of other great stories and insights too, if you've got 4 hours to spare!
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redsimon
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« Reply #633 on: March 28, 2018, 03:50:08 PM »

I think it is nearing the end for me.

I had about £100 in the account.  I topped up £500 tonight.  Played a few small o8 games, ran bad, earned about 20 cents from chests. 

My account now reads GBP £480.34.  Available to withdraw £86.21

So I can only withdraw £86 from my £500 I have just depositted?   

It seems if I click on a chest to take my 20 cents, then I have to play through all the money in my account before I can withdraw i9t? 

I have got no deposit bonuses, the only person who has paid in to my account today is me, and there are no bonuses showing on my account.  I have completed all my KYCs and

I tried to withdraw the £480 as a test, and I simply wasn't allowed to.

How is that even possible?  It seems like they have just flat out stolen £400 of my £500 deposit.  Beggars belief. 

I have complained to stars already. 

Has anyone had this recently?

Had a deposit $200 get $40 and  deposit $300 get $60 offer in last 2 months , both let me withdraw the original deposit without losing bonus, small loss on currency exchange rate but boosted the roll by $100 at a £20 cost in exchange fees

I tried to insta withdraw my deposit last night from Stars, and couldn't withdraw a penny of it.  I'll try and check tonight if there is a time limit, as I am fairly sure I didn't play through the whole deposit.

In my case I had monies in the account before the deposit for bonus , i withdrew in less than 48 hours , but it could be argued i "withdrew" my money which had been there already?
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Marky147
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« Reply #634 on: March 28, 2018, 05:00:58 PM »



Fascinating podcast with Barry Greenstein. Talks extremely openly and honestly about pokerstars and his position there through the years (starting around 51minutes). Plenty of other great stories and insights too, if you've got 4 hours to spare!

Saw that, but didn't have 4 hours spare. Will have to give it a watch over the weekend.
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redsimon
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« Reply #635 on: July 22, 2018, 02:00:40 PM »

Hello Simon,

Thank you for your email.

To maintain the high level of integrity associated with our products, and as an automated control to remain compliant, players are unable to withdraw or transfer funds from deposits, without first wagering these at least once (x1). Any return (including winnings) from the bet or buy-in will be automatically cleared for withdrawal.
 
In jurisdictions where our player to player transfer tool is available, the same wagering requirement applies. Funds received by transfer must be wagered before they can be withdrawn, or transferred once again.
 
This is not a new requirement; the only change has been to integrate it as a feature within the cashier to reduce the impact on our customers by reducing the number of transactions that are cancelled (due to no wagering) and the associated delays and inconvenience.
 
The relevant balances are displayed separately in the Cashier window to show you which part of your total balance can be withdrawn:
 
- Available: This is the total balance in your account derived from deposits, winnings and any other credits.
- Available to withdraw: This balance is derived from your total winnings from playing in cash games and tournaments and is the amount from your available balance that can be withdrawn.

Please note that the 'Available to withdraw' balance should not be added to your 'Available' balance, the 'Available to withdraw' amount displays ONLY the part of your total balance that can be withdrawn.
 
If the two amounts displayed are identical, this means that all the funds in your account derive from winnings, and you can withdraw the total balance.
 
Please note that the requirement to clear deposits and/or funds received by transfer are NOT rake-related, the applicable funds must simply be wagered on a 1:1 basis on our Poker, Sports or Casino sites.
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Marky147
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« Reply #636 on: July 22, 2018, 03:06:27 PM »

If people send you money, you have to play it, rather than w/d?
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doubleup
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« Reply #637 on: July 22, 2018, 03:28:52 PM »

If people send you money, you have to play it, rather than w/d?

That's fair enough, they aren't a bank.  And transfer withdraw would be an obvious method of money laundering.  They probably shouldn't allow it at all tbh.

Forcing play with deposited money does seem suspect given recent UKGC comments, but then again they could presumably just say ok we will give you the money back, but then we will close your account.

There are some on betfair who claim that they deposit/complete withdraw every day.  Frankly surprised that they haven't been told to gtfo. 
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redsimon
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« Reply #638 on: July 22, 2018, 03:34:05 PM »

Background to this, March April and May deposited and withdrew no limits or play through. June as I was going to Vegas withdrew everything.

End of June deposited the same amount back.

Suddenly it's not withdrawal able.

Play a bit win a few sngs etc and balance withdrawalable is $75.

Play and lose 4 X $1 spin and goes and balance is still $75

Stars seem to specialise in cut and paste replies but surely it can't be that to withdraw your $700 you have to win $700 not just wager it ?
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Marky147
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« Reply #639 on: July 22, 2018, 03:35:34 PM »

Gotcha.

C&P not unique to them, as most casinos I deal with are the same 
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« Reply #640 on: July 22, 2018, 03:39:00 PM »

Their first reply was a corker. I asked why my withdrawable balance was static and they said it should reduce as I play Wink.
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« Reply #641 on: July 22, 2018, 03:41:37 PM »

Their first reply was a corker. I asked why my withdrawable balance was static and they said it should reduce as I play Wink.

Ha, excellent.
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Marky147
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« Reply #642 on: July 22, 2018, 03:45:15 PM »

Incred Grin
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Longines
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« Reply #643 on: July 22, 2018, 03:56:38 PM »

Background to this, March April and May deposited and withdrew no limits or play through. June as I was going to Vegas withdrew everything.


The end of a very long email exchange I had with Stars last year:

We appear to be at an impasse. I am requesting a withdrawal of funds [from a deposit, not transfers] without being forced to gamble with all of those funds whereas you are insisting that "​to adhere to our licence regulations, players are unable to withdraw or transfer funds from deposits, without first wagering these at least once (x1)."

I do no believe there is such a requirement in your licence regulations and I also believe the requirement is unfair with regard to the Consumer Rights Act 2015.

If your position is that you continue to refuse the requested withdrawal, please provide a reference number for this complaint so I can submit it to your third-party dispute resolution provider.



Stars said:
"Thank you for your email. I have made some changes to your account as per one time exception. Please try to withdraw once again and hopefully this should work."


Think I've played two or three times on Stars since.


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redsimon
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« Reply #644 on: July 22, 2018, 04:02:40 PM »

I'm playing 2cent 4 cent plo8  $1plo spins and occasional micro stakes mtt could be a long haul; )
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