I can confirm that you are 100% incorrect, neither account will be closed unless I verify it, this maybe because I still have funds on both accounts.
What I find strange is that one of these accounts I have made several 4 figure withdrawals without a problem so whats changed in the last couple of years.
Also when speaking to the rep they agree that I am who I say I am because i know the passwords and other pertinent questions, they just say they need the docs - and I really cant be bothered -
You are correct that that would not donate my funds to charity they by law have to pay them back to me what a shame
Things have changed in the last couple of years, even the lockdown has tightened things up a lot. The bit about them having to pay you back by law is incorrect too, if that was the case they wouldn't ask for docs in the first place.
By the time you have replied to another post on this thread, you could have verified your account.