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I ordered an iphone on amazon.. the parcel turned up containing two pillow cases.. informed amazon and it was arranged to be returned. they then informed me i had sent two pillow cases back..yes thats what you sent me..this was there reply below.. im not too sure where I stand just seems bizarre and cant be right surely ??

Hello Dean,

We’re sorry to hear that you haven’t received your item for order #203-1221283-9145945.

We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time.

If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further. To assist, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local police, please contact us again and include a copy of the police report, crime reference number and details of the station where the incident was reported. Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will then validate the report with the local police force in question; for that reason, we are unable to accept reports filed with Action Fraud, as this is a reporting centre, rather than a local police force.

Please forward a PDF, JPG or PNG copy of the police report to the following address: uk-deliveryinvestigation@amazon.co.uk. Please be sure to include key information including:

- Name/Rank of the officer
- Name of police station
- Phone Number of police station
- Crime Reference Number

As the outcome of our detailed investigation suggests that the item was delivered, unfortunately without any such police report reporting the crime of theft or interception of the item, we are unable to take further action.

Thank you for your understanding.

Your feedback is helping us build Earth's Most Customer-Centric Company.
Warmest regards,
Ivana P

Amazon.co.uk

..

This is so poor from Amazon. Have you checked out the reviews of the seller?

As much as i think they are a bunch of c***s , what do you think they should do.

DO NOT order any beer from atozdrinks via Amazon imo.

Don't get me started on amazon - I've got relatives coming to visit so ordered some nice new pillow cases, fast delivery - and what turns up?  A fecking i-phone!

 rotflmfao

;D

Utter c**ts!!

Seriously no idea what to do other than what they've suggested but I'd be absolutely fuming.

Totally agree with this sentiment.

I think i would also add as damaging review as possible to the seller.

Ring your bank, they should be able to refund it for you.

Amazed that something like this slips through.

Hope you get it sorted mate!

^^^

1. Leave the worst review possible (the review system on amazon is a joke btw)

2. contact your bank for a chargeback either debit or credit card

Lollled at the name of the person that sent the email.

Sorry.

Incredible. :)

Have you got CCTV or a ring doorbell? Surely the box for two pillows would be a lot larger than an iphone?

If you can show that I would have thought that should be enough for Amazon to deal with this.

Otherwise, I would follow there instructions.

I actually Lolled

Yeah think they call it a chargeback.

Did you pay with a credit card? If so then it's the credit card companies fault as much as the supplier.

https://www.moneysavingexpert.com/credit-cards/PayPal-Section75/#what

debit card

The drawback of doing a chargeback is you might very well be banned from buying anything from Amazon again. If you care about that.

You can still do a charge back on a debit card, but as Skippy said there may be some comeback from Amazon.

Do Amazon really stop selling stuff to people after one chargeback?   That seems a bad commercial decision even if some chargebacks are fraudulent. 

Who is the seller here?   

i contacted the seller.. who said they dont sell mobile phones loooool

link the listing you bought

WTF

I take it the confirmation email states what you bought with sellers details?

This all feels odd unless it was a simple mis-click. You should be able to see what happened by reference to your Amazon, Bank and email accounts.

Your amazon account has a history of past orders - what is shown there for this purchase?
How much did you pay the seller? It’s either a very cheap iPhone or very expensive pillow cases.
Amazon send lots of emails associated with purchases, what do they say?

Im down nearly £300

Apple iPhone SE 32GB - Space Grey - Unlocked
Sold by: Connected247
£294.47

this is connected 247 reply

Dear Mr Morris,

Can you confirm that you ordered this item from the Connected247 shop as we do not sell iPhones? Only Amazon are authorised to sell iPhones on the Amazon platform.

If you can provide your Amazon order number I will raise this with Amazon seller support on your behalf.

Kind regards,

Kristian

https://www.amazon.co.uk/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=A1F83G8C2ARO7P&orderID=&seller=A6C99EA7L7PDF&tab=&vasStoreID=

Link to their amazon page which clearly says they sell mobiles

“We joined Amazon as a platform to sell mobile products during 2013, but our business has been trading since 2007.

Our philosophy is a simple one:

We aim to offer the widest choice of mobile products at the best possible prices backed up by great customer service.”


Yet they sent you pillowcases?

Send Liam Neeson in, obv.

exactly

I didnt realise this, but it appears to be right?
All new Apple handsets appear to be listed by Amazon.

Can you send them a screenshot of your order to them?

please just at least contact your bank/card provider ASAP

Hang on, I think I've sussed it.




(https://images.prod.meredith.com/product/77f3f2539785c53014b76c52cd73305f/1542838147682/l/artjia-check-mark-smart-phone-screen-hand-holding-phone-finger-pillowcase-pillow-cushion-cover-18x18-inch)

:)

Bought a laptop today and instead of a new latop, I had a bag of compost delivered instead! Hope I don't have as many issues getting this sorted.

Hope you get it sorted.


What was the outcome Dean?

Set up his own Amazon shop selling laptops to get it back.

Too good  ;tightend;

Brilliant:)

I bought it directly from Amazon. Was told would get a update in 48 hours. No update so I contacted them again, they said they didn't have a result of their investigation but it was likely a dispatch error.

Someone somewhere got a £800 laptop rather than compost. They are sending a replacement which should arrive Monday.

I suspect I had a easier resolution because it was from Amazon direct.

Hope OP got his issues sorted.

That's good to hear. Glad you got it sorted out quickly.

I only ever buy stuff from Amazon directly now unless it's something under a tenner, as they just snap refund if there are any problems.

I contacted them about a power tool I had bought for me at Christmas because it had stopped working.
The replacement was with me the next day. No requirement to send the broken one in, just an instant replacement.

They are pretty good with stuff like that.
My kindle fire broke was 2 years out of warranty. Contacted them about it and they offered some cheap deal on a new tablet.

Kicked up a bit of a fuss and they just sent me a brand new one same version as I had. Pretty amazing to be honest, might have helped I have been on prime for years. Still was just chancing my arm a bit when I contacted them about it.

That is really good. Might stop now that Jeffrey had to lump out 9 figures to his ex mrs :D

They are really good, and I've had prime for years as well. Worth every penny!