I ordered an iphone on amazon.. the parcel turned up containing two pillow cases.. informed amazon and it was arranged to be returned. they then informed me i had sent two pillow cases back..yes thats what you sent me..this was there reply below.. im not too sure where I stand just seems bizarre and cant be right surely ??
Hello Dean,
We’re sorry to hear that you haven’t received your item for order #203-1221283-9145945.
We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:
- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.
Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time.
If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further. To assist, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
If the issue isn't resolved after contacting local police, please contact us again and include a copy of the police report, crime reference number and details of the station where the incident was reported. Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will then validate the report with the local police force in question; for that reason, we are unable to accept reports filed with Action Fraud, as this is a reporting centre, rather than a local police force.
Please forward a PDF, JPG or PNG copy of the police report to the following address:
uk-deliveryinvestigation@amazon.co.uk. Please be sure to include key information including:
- Name/Rank of the officer
- Name of police station
- Phone Number of police station
- Crime Reference Number
As the outcome of our detailed investigation suggests that the item was delivered, unfortunately without any such police report reporting the crime of theft or interception of the item, we are unable to take further action.
Thank you for your understanding.
Your feedback is helping us build Earth's Most Customer-Centric Company.
Warmest regards,
Ivana P
Amazon.co.uk
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