Big boo boo, PokerRoom in doo doo

[DAN DAN]

Not their only recent cock-up.  This is what happened to a poker friend of mine.

http://www.punterslounge.com/forum/showthread.php?t=37101&page=6

[matt674]

Not their only recent cock-up.  This is what happened to a poker friend of mine.

http://www.punterslounge.com/forum/showthread.php?t=37101&page=6

Whilst i can sympathize with the winner of the prize i can easily see where the confusion came about, i mean any time i see that MCFC have won something i'm always very dubious!! 

[snoopy1239]

I hate this sort of treatment of players. Not only are they screwing them over by advertising the comp as a 19k guarantee and then dipping into accounts to take their money back, but they're also ignoring emails and failing to respond to the complaints.

Hopefully, this will make a difference of some kind, even if it is only minor.

http://www.blondepoker.com/index.php?q=node/6378

[RED-DOG]

This is totally unbelievable, the pokeroom thread is over 70 pages long now (click link in Snoopy's report)

[Rooky9]

This is totally unbelievable, the pokeroom thread is over 70 pages long now (click link in Snoopy's report)

After my experience 6 months ago it is totally believable to me. There's a fine line between incompetence and fraudulent behaviour - I didnt have a big enough voice to find out which side mine was - I hope these people get some good answers.

Ideally the thing folds and people responsible have a horrible New Year. I guess I'm a bad person!

[tikay]

I hate this sort of treatment of players. Not only are they screwing them over by advertising the comp as a 19k guarantee and then dipping into accounts to take their money back, but they're also ignoring emails and failing to respond to the complaints.

Hopefully, this will make a difference of some kind, even if it is only minor.

http://www.blondepoker.com/index.php?q=node/6378

Great Article - even-handed, fair, & devestating for Poker-Room.

[ariston]

Is there nobody out there who has james's phone number. Could do with a comment from him on this I feel.

When I first won a supersat online a couple of years ago on betfair for St Maarten there were just 38 runners at £35 each with the first prize being an $8500 package. I emailed them the day after and really didn't expect them to honour the package, I didn't see how they could. They did and the next week there were a lot more runners with everyone i knew in the field (if I could win one after all it must be easy). Quite a few people from Blackpool won seats over the next few weeks and they were all honoured even though it never covered the cost of the package. Last week there was another sat for 2 guaranteed packages to the Aussie Millions and it needed around 80 runners to break even, again there were only 43 (if memory serves me right) and again the prizes were honoured. In my eyes if it is a guaranteed comp they should have to honour the prizes offered. If they don't nobody should play there anymore. Vote with your feet guys because this is a disgrace, its hardly like there isn't plenty of other sites out there.

[snoopy1239]

I hate this sort of treatment of players. Not only are they screwing them over by advertising the comp as a 19k guarantee and then dipping into accounts to take their money back, but they're also ignoring emails and failing to respond to the complaints.

Hopefully, this will make a difference of some kind, even if it is only minor.

http://www.blondepoker.com/index.php?q=node/6378

Great Article - even-handed, fair, & devestating for Poker-Room.

Thank you. I scrapped the fist one I wrote, wanted to get it right.

[snoopy1239]

Is there nobody out there who has james's phone number. Could do with a comment from him on this I feel.

When I first won a supersat online a couple of years ago on betfair for St Maarten there were just 38 runners at £35 each with the first prize being an $8500 package. I emailed them the day after and really didn't expect them to honour the package, I didn't see how they could. They did and the next week there were a lot more runners with everyone i knew in the field (if I could win one after all it must be easy). Quite a few people from Blackpool won seats over the next few weeks and they were all honoured even though it never covered the cost of the package. Last week there was another sat for 2 guaranteed packages to the Aussie Millions and it needed around 80 runners to break even, again there were only 43 (if memory serves me right) and again the prizes were honoured. In my eyes if it is a guaranteed comp they should have to honour the prizes offered. If they don't nobody should play there anymore. Vote with your feet guys because this is a disgrace, its hardly like there isn't plenty of other sites out there.

The difference here, however, is that Pokerrom didn't mean for it to be a 19k. Someone fecked up though and put up the wrong tourney info.

It shouldn't make a difference though. If the tournatment lobby says it's a 19k guarantee and these are the prizes that are going to be paid out, then, as you quite rightly said, they should honour that advertisment, whether it's a mistake or not.

[RED-DOG]

IMO the really big no no here is going into someones account without permission.

That's the lowest of the low.

[Royal Flush]

If they had canceled it mid comp then i think that would have been fine, after the event is a bit much though.

[tikay]

Is there nobody out there who has james's phone number. Could do with a comment from him on this I feel.

When I first won a supersat online a couple of years ago on betfair for St Maarten there were just 38 runners at £35 each with the first prize being an $8500 package. I emailed them the day after and really didn't expect them to honour the package, I didn't see how they could. They did and the next week there were a lot more runners with everyone i knew in the field (if I could win one after all it must be easy). Quite a few people from Blackpool won seats over the next few weeks and they were all honoured even though it never covered the cost of the package. Last week there was another sat for 2 guaranteed packages to the Aussie Millions and it needed around 80 runners to break even, again there were only 43 (if memory serves me right) and again the prizes were honoured. In my eyes if it is a guaranteed comp they should have to honour the prizes offered. If they don't nobody should play there anymore. Vote with your feet guys because this is a disgrace, its hardly like there isn't plenty of other sites out there.

The difference here, however, is that Pokerrom didn't mean for it to be a 19k. Someone fecked up though and put up the wrong tourney info.

It shouldn't make a difference though. If the tournatment lobby says it's a 19k guarantee and these are the prizes that are going to be paid out, then, as you quite rightly said, they should honour that advertisment, whether it's a mistake or not.

That's the greatest Quailty Control Test on Earth - paying your bills when you get it wrong.

[tikay]

I hate this sort of treatment of players. Not only are they screwing them over by advertising the comp as a 19k guarantee and then dipping into accounts to take their money back, but they're also ignoring emails and failing to respond to the complaints.

Hopefully, this will make a difference of some kind, even if it is only minor.

http://www.blondepoker.com/index.php?q=node/6378

Great Article - even-handed, fair, & devestating for Poker-Room.

Thank you. I scrapped the fist one I wrote, wanted to get it right.

A Freudian slip there snoops - "scrapped" & "fist".....!

[NoflopsHomer]

Read through their forum and found out they've sacked at least two of their 'player mods' for stickying the thread and standing up for their fellow players.

[snoopy1239]

Read through their forum and found out they've sacked one of their 'player mods' for stickying the thread and standing up for his fellow players.

I hear it's more than one. One guy even said he had his chat banned for bringing up the topic in the lobby.