Luton "G" Casino, opinions please!

[blonde17]

 

Sorry guys but agree with original post...Luton is a very poor venue or at least was on my last visit.
Service poor, some of the cardroom staff are excellent but some are absolutely awful, the tables and especially the chairs are totally US. Generally all the bad points from the old casino have been relocated in the new one. Having said that I, along with a lot of other players will no doubt "Shut up an put up" ...on rare occasions.
DtD on the other hand is a different matter.....   L.A. type cardroom in Notts ....fantastic job by Rob .

[Royal Flush]

I also found the service in Luton dreadful, it's a really nice room but the times i have been there a valet has never asked me if i wanted a drink and a night hasn't gone by without an argument, not my idea of a good poker venue.

I remember in the GPT festival 200 rebuy event, the whole first day a valet never came to our table, 8pm-5am not a single visit!. It annoyed me so much that i was hoping to win the event so badly just so i could make the point of leaving nothing for the valets.

As for the cardroom staff, i don't really see anything wrong there, i have had a few dealers in there who are a bit unsure of themselves but its hardly surprising given how hostile a lot of the players are.

I'll go back for festivals but outside of that i can't see myself there, why are almost all cardrooms full of complete twats that ruin it for everyone else?

[tikay]

I remember in the GPT festival 200 rebuy event, the whole first day a valet never came to our table, 8pm-5am not a single visit!. It annoyed me so much that i was hoping to win the event so badly just so i could make the point of leaving nothing for the valets.

Yup, the level of Valet Service is poor, very poor. But that's not the Valet's fault, so I'm not sure what point there is in penalising the few Valets who are there by not tipping them (when you Cash), because they need to work very hard to "cover" the Cardroom without help. That's just punishing the wrong people!

Poker players are incredibly hard to please, & demanding. We want Valet service with soft drinks, tea & coffee, all for free, & if we don't get it, we moan & groan!

G-Luton is a new Venue, & they are working on improving their weaknesses. Unless you have started a new business, you cannot comprehend how difficult it is, especially if, as a part of a plc, you are constrained by tight operating budgets.

But, I concede, it's each to their own, & if a poor Valet service means you don't wanna play there, so be it.

Personally, I prefer the dtd solution, where there are Valets galore, coming round every 5 minutes, with plunging necklines, acres of heaving lily-white bosom in your face, & split seamed dresses. And charging £2 for a cup of offee - which is absolutely fine by me. Give the Luton players the option of having enough Valets but paying £2 for their cup of coffee or char & World War 3 would break out! Trust me, it would.

In fact, I think I'll run that past Hinge & Bracket. Just as I'm about to leave the building......

[tikay]

I also found the service in Luton dreadful, it's a really nice room but the times i have been there a valet has never asked me if i wanted a drink and a night hasn't gone by without an argument, not my idea of a good poker venue.

I remember in the GPT festival 200 rebuy event, the whole first day a valet never came to our table, 8pm-5am not a single visit!. It annoyed me so much that i was hoping to win the event so badly just so i could make the point of leaving nothing for the valets.

As for the cardroom staff, i don't really see anything wrong there, i have had a few dealers in there who are a bit unsure of themselves but its hardly surprising given how hostile a lot of the players are.

I'll go back for festivals but outside of that i can't see myself there, why are almost all cardrooms full of complete twats that ruin it for everyone else?

I'm not sure if you are referring to the Staff or the players there James.......Most Venues have a mixture of good & bad Staff & Patrons. We pays our money & we takes our choice. There's no such thing as the perfect poker venue. But there are a goodly few that are more than tolerable, & several that are a perfect pleasure to be at. I guess it's a matter of realistic expectations.

[Dingdell]

I feel sorry for the cardroom staff bearing the brunt of criticism which they are unable to directly influence - the valets.

Although I have to say I saw a level of rudeness I'd never seen before last night. Food is ordered by a player, and as we know the delivery can be a little slow. No problem, the food arrives and the player gets ready to eat. No cutlery.
"Excuse me" he shouts politely across the table to the valet who has moved on one table to deliver another meal. No reply. "Excuse me" he shouts again. He can't get up easily as he is wedged between players.

"In a minute, I'll be with you in a minute" replys a harrassed valet.

"It's just that you brought me my food but you haven't given me any cutlery" says the player helpfully.

"I said I'll be with you in a minute" retorts the valet, "I know I haven't given you any cutlery". The player had to sit there and waited some time while his food got cold.

So not only was she rude - you had to be there but the way she spoke to him was unbelievable, she raised her voice and was very agressive - but she wasn't actually doing her job correctly in the first place.

This set off a discussion from Hinge and Bracket as to the warmth of the food when it left the kitchen and why it was always cold by the time it got to them.  Perhaps because no one wants to deliver it?
 

[AndrewT]

It's not just the Luton G that has problems with valets - at Manchester this weekend for APAT we were more likely to have seen Ricky Hatton walk in wearing a Man Utd shirt than someone taking a drink order.

[TightEnd]

It's not just the Luton G that has problems with valets - at Manchester this weekend for APAT we were more likely to have seen Ricky Hatton walk in wearing a Man Utd shirt than someone taking a drink order.

Precisely, a common factor at both venues is that costs are being cut to the bone and its difficult to get good customer service in this environment

Nothing to do with the valets themselves, who do their best

[byronkincaid]

years ago we occasionally used to go to one of those cheesey night clubs that has a high entry fee but has free drinks all night, the main problem was the massive crush of people at every bar meant it took all night to get served. eventually we worked out that all you had to do was bung one of the barmen a tenner and he served you first all night. so cool to stand behind a 5 deep crowd of people hold your hand up and have him passing beers over everyones heads to you.

valets in vegas meant to earn 100K+ right? maybe you guys ain't tipping enough.

[bolt pp]

years ago we occasionally used to go to one of those cheesey night clubs that has a high entry fee but has free drinks all night, the main problem was the massive crush of people at every bar meant it took all night to get served. eventually we worked out that all you had to do was bung one of the barmen a tenner and he served you first all night. so cool to stand behind a 5 deep crowd of people hold your hand up and have him passing beers over everyones heads to you.

valets in vegas meant to earn 100K+ right? maybe you guys ain't tipping enough.

Those gaffs are murder, i used to have to get carried to hospital 5am every sunday morning after free vodka all night.

[AndrewT]

Those gaffs are murder, i used to have to get carried to hospital 5am every sunday morning after free vodka all night.

I knew junior doctors actually had it easy. All that 'we have to work 100 hour weeks' moaning was just lies - they're out on the razzle all night.

[matt674]

i'll answer this question in about 6-12 months when i'll have visited the casino more regularly................

[Dingdell]

i'll answer this question in about 6-12 months when i'll have visited the casino more regularly................

ooooohhhhh.........something you want to share Matt?

[Eck]

It's not just the Luton G that has problems with valets - at Manchester this weekend for APAT we were more likely to have seen Ricky Hatton walk in wearing a Man Utd shirt than someone taking a drink order.

Precisely, a common factor at both venues is that costs are being cut to the bone and its difficult to get good customer service in this environment

Nothing to do with the valets themselves, who do their best

The Grosvenor chain baffle me to be truthful, it is like they don't want to make money. In manchester (and luton if i remember correctly) the bar is designed to cause maximum chaos. stood for ages waiting to get served by one or two staff who were clearly stressed to the max, so much so that they would dissapear for short periods to calm down from the screaming hordes. This is Saturday night btw when they had advertised for people to come and watch the hatton fight in probably one of the few places in manchester still open and they had 3 people maximum normally on or two behind the bar. We left before the end of the fight as there were so many angry drunks that when it became obvious Ricky was getting battered we didn't fancy hanging around too much longer.

Another point slightly unrelated to op but don't want to start another moaning thread. Saturday night after people started busting out of the APAT game we were looking for some Sit and goes to get started. asked the card room staff to be told there won't be any only cash tables. Des to his credit stepped in and had a quiet word and we were allowed to set some up. We proceeded to have a good laugh playing 20 pound sng's plus 2 pound rake on a self dealt table. At one point in the night we fancied another so i started another list at which point i hear some of the locals who have just came in i think "oh sit and goes, there is something new. that looks good" (or words to that effect). I come bak 5 minutes later to see if the list is filling up to see that it has been wiped from the board. I ask the guy behind the card room desk and he informs me that there will be no more sit an goes. Why? i asked "because i said so" he replied. So basically there was a table all set up with chips cards etc that lay empty all night from there on in and we would have paid them 20 quid just to sit there and they wouldn't allow it. There cash tables were oversubscribed with people waiting so it wasn't as if it was loosing rake.

Senseles and a total lack of commercial awareness in my opinion. I don't think I will be rushing back to manchester g casino for anything in the future i'm afraid.

[matt674]

i'll answer this question in about 6-12 months when i'll have visited the casino more regularly................

ooooohhhhh.........something you want to share Matt?

All in good time.........

[dealerFROMhell]

Poker players are notoriously stingy tippers, hence the reason you lot dont get the level of valet service the table games get.

Having said that, i'm with Mr Pink from Reservoir Dogs when it comes to tipping.