Luton "G" Casino, opinions please!

[77dave]

Im going to make a suggestion to management that they should start charging 50p for tea coffee and soft drinks.

The revenue generated from this would result in lots more valets being on duty to service us more regular.

The old casino gave sandwiches away for free, but now we have to pay and they arent even as good.

50p for a tea or coffee sounds like a bargin to me

[Ironside]

dont know if its because i am in the chair but i find valets at most venues after the first 2 hours of the comp

normally his name is KEV fae portsmouth

[Ironside]

Poker players are notoriously stingy tippers, hence the reason you lot dont get the level of valet service the table games get.

Having said that, i'm with Mr Pink from Reservoir Dogs when it comes to tipping.

please dont generalise

i dont tip dealers because

1) not many places in the uk allow it
2) i never win to tip them anything anyway

i always tip valets even for free drinks etc etc and always more than i should

[Royal Flush]

But, I concede, it's each to their own, & if a poor Valet service means you don't wanna play there, so be it.

It's a contributing factor, its something that is so easy to sort yet is still a problem, the G has been open a while now this is pretty simple stuff.

Like i say the main reason is the attitude of some of the players.

[jizzemm]

The Grosvenor chain baffle me to be truthful, it is like they don't want to make money.

Senseles and a total lack of commercial awareness in my opinion.

I agree with you completly, but Grosvener management have other items on their agenda at the moment it seems, with a few of their shares being bought by a rival casino, the whole group looks like it is a sitting duck. Not that this is a reason for Manchester, but its a whole group thing.
IMO the casinos are still run as casinos and not a venue for entertainment (which is what they are trying to do slowly). They look like a company who dont know how to keep their no 1 staus as others are catching up and giving the punters what they want.

I totally agree with you regarding Manchester. It was the same at the last regional, they did not give 2 hoots about APAT and the tournament, and even one of the cardroom staff said to me he did not see the point of the tournament as quote' it does not make my card room a penny'. Is it there fault or management for not telling them what the tournament / apat is about or the staff for not finding out..

In terms of the service, well someone got something wrong, they were even 2 dealers short for it, but my biggest grind is ' staff called in sick' same reason everytime with this casino group..

[DesD]

APAT took 300 players to Luton last bank holiday weekend and the event was a fantastic success.  The management and staff could not have been more helpful and the venue is far and away the best venue that we have taken APAT to.  As with most other posters here, I found the valets very thin on the ground but ample breaks in the event ensured that everyone was able to see to their own needs.

[jizzemm]

APAT took 300 players to Luton last bank holiday weekend and the event was a fantastic success.  The management and staff could not have been more helpful and the venue is far and away the best venue that we have taken APAT to.  As with most other posters here, I found the valets very thin on the ground but ample breaks in the event ensured that everyone was able to see to their own needs.

 

[DesD]

The Grosvenor chain baffle me to be truthful, it is like they don't want to make money.

Senseles and a total lack of commercial awareness in my opinion.

I totally agree with you regarding Manchester. It was the same at the last regional, they did not give 2 hoots about APAT and the tournament, and even one of the cardroom staff said to me he did not see the point of the tournament as quote' it does not make my card room a penny'. Is it there fault or management for not telling them what the tournament / apat is about or the staff for not finding out..

I have mixed opinions on this sort of situation.  In one respect it would be great if communications within every company were strong enough so that the guys on the front line were aware of every initiative and the commercial reason behind those tie-ups, but in reality I would settle for staff having a clear understanding of what their jobs are; which should not be influenced by whether the event is a £10 rebuy, an APAT or a GUKPT. Certainly staff should not be having those sort of conversations with their customers.  I have to admit, the gambling industry is one that I struggle to understand the casino / customer dynamic.   It's almost as if both parties are suspicious of each other - I find it really odd.

[blonde17]

 have to admit, the gambling industry is one that I struggle to understand the casino / customer dynamic.   It's almost as if both parties are suspicious of each other - I find it really odd.

   Spot on they don`t and in most cases don`t seem to want to.
Cardrooms such as DtD may well serve not only to wake these sleeping giants but also make them realise that most of the suggestions made by players and dealers or staff at the sharp end never actually reach the decision makers within the companies concerned...Grosvenor is a classic example of how poor their tiered management systems are...and they are one of the better casino groups ...God help the rest!

[Snatiramas]

On Sunday I played the £25 with an add on or rebuy at Stanleys in Luton............small game of 40 odd runners being well run by Simon ex the G ,free tea/soft drinks, free sandwiches in the break........ a number of faces I hadn't seen in a while because they have moved away from the G. Also the atmosphere reminded me very much of the old Grosvenor Luton............it was lovely, and no loud music. We are blessed in this country that you really can pay your money and take your choice. 

Things I liked.......
small intimate venue
no posturing by drunk young men
Free sarnies
Free tea and coffee
Good banter at the table
No session charge
Tourney ran to time

Just felt like writing something positive

[77dave]

So whats the short term fix

The music isnt going anywhere
they wont be employing more valets
they wont be stopping drunk people wondering around the cardroom
the food will still be cold and bad
rulings will still be bad

[Dewi_cool]

emigrate?

[77dave]

Thats 6 weeks away what can i do until then

[Snatiramas]

Thats 6 weeks away what can i do until then

Go and house sit /stay at Tikays..he is never there and you could reciprocate in Vegas at a later date. Play DTD Thursday through Sunday.....trot across to Walsall rest of week. SORTED

[celtic]

The valet who was rude to Stuart Nash on Sunday was a disgrace, i could hear her from 3 tables aways but generally the valets are ok. Don't they cover the whole  and not exclusively the card room?

Think it is all being blown out of proportion. You're average regular Luton punter doesnt spend much money in the cardoom. They pay £5-10 juice. I realise the cash game players pay more. scoff free drinks all nite, moan about bad beats, fill their plates up with the free buffet(when it's on) then moan how crap it was.

We get breaks during comps, go get a drink from the bar ffs, go during the tourney, so what if you miss a couple of hands, a lot of us in the card room (myself included) could do with the exercise rather than sitting ordering the over worked valets around, and the rudest players are the ones who dont even bother to tip them. Always something to moan about ffs, It was the tables first, then the music, the card room manger, the dealers, the colour of the decor, the funny lights on the wall, the music again, ffs its supposed to be a fun night out with the prospect of winning or losing a few quid.

From what i have heard there are things 'happening' and thats a good thing it appears. Spreading negativity about a place that on most nights is a good place to go to is never going to help it.