Luton "G" Casino, opinions please!

[77dave]

Thats 6 weeks away what can i do until then

Go and house sit /stay at Tikays..he is never there and you could reciprocate in Vegas at a later date. Play dtd Thursday through Sunday.....trot across to Walsall rest of week. SORTED

Im gonna do something i never thought i would do Phil. Im gonna start playing the Vic

[77dave]

The valet who was rude to Stuart Nash on Sunday was a disgrace, i could hear her from 3 tables aways but generally the valets are ok. Don't they cover the whole  and not exclusively the card room?

Think it is all being blown out of proportion. You're average regular Luton punter doesnt spend much money in the cardoom. They pay £5-10 juice. I realise the cash game players pay more. scoff free drinks all nite, moan about bad beats, fill their plates up with the free buffet(when it's on) then moan how crap it was.

We get breaks during comps, go get a drink from the bar ffs, go during the tourney, so what if you miss a couple of hands, a lot of us in the card room (myself included) could do with the exercise rather than sitting ordering the over worked valets around, and the rudest players are the ones who dont even bother to tip them. Always something to moan about ffs, It was the tables first, then the music, the card room manger, the dealers, the colour of the decor, the funny lights on the wall, the music again, ffs its supposed to be a fun night out with the prospect of winning or losing a few quid.

From what i have heard there are things 'happening' and thats a good thing it appears. Spreading negativity about a place that on most nights is a good place to go to is never going to help it.

I think your totally missing the point Vince. Ok things are happening  Alistair has given his notice but big deal they arent going to spend the money to bring in someone who can run the room properly and make it the success it should be. Festival wek was a joke this week the numbers were really bad and what response came out of the place none. They werent even bothered. My primary reason for going there is to make money, for profit and to build my bankroll. By them not doing there job properly it costs me money. Yes i am one of the mentioned cash players but do you not think i have the right to complain or the right not to take my business elsewhere if i feel im not getting treated well or even value for money. I spend £15k a year in the place on table charges and regs. I think that is enough of a spend for the casino to take effort in making me happy and ensuring i continue to attend. I do agree that poker players moan, they all do thats one thing that you will never change but there is no reason why basic requirements of poker players cannot be met. The amount of food i have seen returned in recent weeks is unforgiveable let alone the amount of time it takes to arrive or the amount of things that are unavalible. If you believe that sitting back and excepting whatever happens then things will never get any better.

[Dingdell]

Wouldn't it be ironic if in Jims blog in a few months there start to be a few moans about the food at the Rio or such like? I hope not but I wonder if card rooms are the same all over?

 

[taximan007]

Having spent most of my working life in the "service industry"- Hotels and Taxis, i find that people generally fall into 2 categories when it comes to tipping:

1: Those that "always tip" as a matter of course (unless the service is extremely bad).

2. Those that NEVER tip regardless of the service they receive. (some of these also think its clever to try and belittle the waiter/waitress in front of friends/colleagues-obviously this makes them feel important!!! ).

[celtic]

Of course you have the right to moan, but doing it via Blonde isnt the place to do it. For someone like you i understand where u r coming from but the card room is made up of the average punter who wants a drink, a game of poker and a night out. The quality of the food has never been great but its a casino, if u want a nice meal then go to a restaurant. I ate at the restaurant on thursday for the first and last time. It was shit, and i let them know.

All the festivals are suffering not just Luton, didnt wallsall have one of its worst turnouts last month? There is so much competition now and choice you probably wont get the numbers you used to get.

Bring back Helen, thats what i say.

ps what happens with the players forum now? Did anyone replace Alan? Is Danish still on the forum?

[77dave]

The forum is a waste of time

there hasnt been a meeting for months    things like the league and the festival arent discussed with us just actioned.  The things that are discussed in the meetings are agreed but never put into place. For example do you know how much money the league generated. We asked to be given regular updates of where all the players money was going. WE were assured that this would happen and that players would know on a day to day basis.

As for the food im not talking about the restaurant im talking about food at the most basic level. Burger and chips a breakfast. If you cant get the basics right then what chance anything else

Luton choose not to run Sats for the festival cos they didnt want it busy, they choose to turn away business. I bet that didnt happen at Walsall

[celtic]

Whose responsibilty is it to call a meeting?

Why do they want the place quiet / turn business away?

Who does that benefit?

[77dave]

Whose responsibilty is it to call a meeting?

Why do they want the place quiet / turn business away?

Who does that benefit?

I asked for a meeting to be called 2 weeks before the festival  i still havent had a reply
AXXXXXXX choose to run the sats at 11pm on a Sunday night as he knew they wouldnt be busy. For 5 weeks they were scheduled and not 1 of them ran. He did this as he didnt want the room busy as he has 10 dealers and wanted the festival quiet.

[celtic]

shocking behaviour if true. Wouldn't it have been worth knocking on carmel's door then and asking for an explanation?

[77dave]

do you think it might not be true.

How many times do you think i have sat down with Carmel or with other managers and discussed the problems with the cardrooms

[celtic]

do you think it might not be true.

How many times do you think i have sat down with Carmel or with other managers and discussed the problems with the cardrooms

shocked and disappointed if its true. 1 side of the story obviously so cant comment. Dont doubt your commitment and frustration and the club, but think that that a lot of the regulars are unaware of all the probs that have been happening behind the scenes etc.

Nice blog by the way, just incase people miss ur link 

[Slick Kid]

Jim, l think if more people that attended the festival posted their thoughts on here instead of sitting back we would get a true representation of how non regulars found it. I know people  on here are standing up for them, APAT mainly but l can sum it up very quickly. That FESTIVAL was pants and l will not return until someone informs me of a vast improvement. The thing that stuck out for me though on Saturday, was the numbers of non poker people playing in the Casino, are they really interested in our avenue of revenue or are they concentrating on the more lucrative casual punters on the table games.

[Dingdell]

Jim, l think if more people that attended the festival posted their thoughts on here instead of sitting back we would get a true representation of how non regulars found it. I know people  on here are standing up for them, APAT mainly but l can sum it up very quickly. That FESTIVAL was pants and l will not return until someone informs me of a vast improvement. The thing that stuck out for me though on Saturday, was the numbers of non poker people playing in the Casino, are they really interested in our avenue of revenue or are they concentrating on the more lucrative casual punters on the table games.

I've had discussions at Luton regarding this and the G approach (as I understand it) is that they want the card room to be a separate cost centre and run as such. That means no comped food, no dedicated valet etc etc. The added revenue that the players bring to the casino in incalcuable but this isn't being taken into account. They are looking at just what revenue the card room generates versus specific card room costs. This is never going to look as attractive when you take out the added gaming revenue the players generate. With this reduced figure is it any wonder they are not looking to invest any further?

[M3boy]

Comment re only 10 dealers.

And why could they not take dealers from other Casino's - like they used to at fessie events?

I will leave you all to come to your own conclusion - but "the powers that be" would be a good place to start.

Tracey, I take your point re the Card Room being a seperate income - ie no special valets etc...... but if this is true, why pay so much money to have a nice big card room built? - Surely they didnt think that their current strategy would fill it did they?

I really do feel for the people working the card room (valets included) as they are taking all the heat, and seem powerless to do anything about it.

Maybe, just maybe this is why so so many staff have left ?!?!?

[77dave]

All grovesnor casinos the Vic excluded are no longer allowed to use external dealers except during the GUKPT festivals to limit costs.
That is why Luton had only 10 dealers avalible to them