Why I closed my Pokerstars account - a cautionary tale

[GreekStein]

If you think 'Stars are bad....... *Sky Poker*.

[tikay]

If you think 'Stars are bad....... *Sky Poker*.

Good boy.

See what I did there?

Got some free spam without even mentioning "the other place".

[NoflopsHomer]

Wow, incrediquick removal of a Flushy post. Kudos.

[boldie]

Wow, incrediquick removal of a Flushy post. Kudos.

True..shame as it was one of his more sensible ones.

[Ironside]

If you're depositing several hundred pounds in a single month I would advise closing the account anyhow

got to take full advantage of the deposit bonuses

[danmonkey]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Whilst we can argue the relative merits of the compo offered against my time and effort on this, I was never really concerned with the cash.  Given the extent of the apology made I would be both churlish and, as some kindly suggested, cutting off my nose to spite my face if I didn't accept it and post an update here to acknowledge they have eventually done the right thing. 

So I may play those UKIPT events after all.

[TightEnd]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Gotta accept I think, they are the business. Where else would you get a sustained response culminating in this?

[tikay]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Whilst we can argue the relative merits of the compo offered against my time and effort on this, I was never really concerned with the cash.  Given the extent of the apology made I would be both churlish and, as some kindly suggested, cutting off my nose to spite my face if I didn't accept it and post an update here to acknowledge they have eventually done the right thing. 

So I may play those UKIPT events after all.

Nice.

It really pains me to see such rare lapses by 'Stars so brutally & one-sidedly exposed, so good to hear it's been sorted. And your nose remained intact.

[danmonkey]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Whilst we can argue the relative merits of the compo offered against my time and effort on this, I was never really concerned with the cash.  Given the extent of the apology made I would be both churlish and, as some kindly suggested, cutting off my nose to spite my face if I didn't accept it and post an update here to acknowledge they have eventually done the right thing. 

So I may play those UKIPT events after all.

Nice.

It really pains me to see such rare lapses by 'Stars so brutally & one-sidedly exposed, so good to hear it's been sorted. And your nose remained intact.

I'm not they type to complain unecessarily but I do believe in right and wrong and I was pretty fed up with the whole chain of events to get to that point - there were about 10 emails in total to and from 'stars. 

The easy thing to do would have been to accept their cash and not post an update on this thread but that would really have lacked class. 

I'm happy to admit that they did get it right eventually - which is a hell of a lot better than not getting it right at all.  In any buisiness, for me, its not about the mistakes you make, but about how you put them right.

[Longy]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Whilst we can argue the relative merits of the compo offered against my time and effort on this, I was never really concerned with the cash.  Given the extent of the apology made I would be both churlish and, as some kindly suggested, cutting off my nose to spite my face if I didn't accept it and post an update here to acknowledge they have eventually done the right thing. 

So I may play those UKIPT events after all.

Nice.

It really pains me to see such rare lapses by 'Stars so brutally & one-sidedly exposed, so good to hear it's been sorted. And your nose remained intact.

Tbf Tikay I had pretty mediocre response last month from their security team, when it took them a whole week to phone me about a possible account hack. Full tilt managed the same task in 6 hours.

Their cs isn't quite what it used to be but it is still reasonable by industry standards.

[titaniumbean]

You used up all your customer support run good on FTP taking 6 hours to reply longy.


Glad to hear this is sorted at least some what acceptably.

[tikay]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Whilst we can argue the relative merits of the compo offered against my time and effort on this, I was never really concerned with the cash.  Given the extent of the apology made I would be both churlish and, as some kindly suggested, cutting off my nose to spite my face if I didn't accept it and post an update here to acknowledge they have eventually done the right thing. 

So I may play those UKIPT events after all.

Nice.

It really pains me to see such rare lapses by 'Stars so brutally & one-sidedly exposed, so good to hear it's been sorted. And your nose remained intact.

Tbf Tikay I had pretty mediocre response last month from their security team, when it took them a whole week to phone me about a possible account hack. Full tilt managed the same task in 6 hours.
Their cs isn't quite what it used to be but it is still reasonable by industry standards.

They were extra busy last month I gather, some really weird stuff went down. Not in the UK though.

[kinboshi]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Whilst we can argue the relative merits of the compo offered against my time and effort on this, I was never really concerned with the cash.  Given the extent of the apology made I would be both churlish and, as some kindly suggested, cutting off my nose to spite my face if I didn't accept it and post an update here to acknowledge they have eventually done the right thing. 

So I may play those UKIPT events after all.

Nice.

It really pains me to see such rare lapses by 'Stars so brutally & one-sidedly exposed, so good to hear it's been sorted. And your nose remained intact.

I'm not they type to complain unecessarily but I do believe in right and wrong and I was pretty fed up with the whole chain of events to get to that point - there were about 10 emails in total to and from 'stars. 

The easy thing to do would have been to accept their cash and not post an update on this thread but that would really have lacked class. 

I'm happy to admit that they did get it right eventually - which is a hell of a lot better than not getting it right at all.  In any buisiness, for me, its not about the mistakes you make, but about how you put them right.

I think you posting the issue on here was absolutely fine, and glad that you've posted the update and that it was all eventually sorted to an 'acceptable' resolution.

Think it highlights that despite any deficiencies, they're still the best in the market.

[KarmaDope]

This morning Pokerstars have written to me again to state that they now accept that they have "mishandled" my case, apologised for the original error, the inconvenience caused and their subsequent lack of response and offered to re-instate my account with the princely sum of $66.40 and 1000FPPs. 

Whilst we can argue the relative merits of the compo offered against my time and effort on this, I was never really concerned with the cash.  Given the extent of the apology made I would be both churlish and, as some kindly suggested, cutting off my nose to spite my face if I didn't accept it and post an update here to acknowledge they have eventually done the right thing. 

So I may play those UKIPT events after all.

Nice.

It really pains me to see such rare lapses by 'Stars so brutally & one-sidedly exposed, so good to hear it's been sorted. And your nose remained intact.

I'm not they type to complain unecessarily but I do believe in right and wrong and I was pretty fed up with the whole chain of events to get to that point - there were about 10 emails in total to and from 'stars. 

The easy thing to do would have been to accept their cash and not post an update on this thread but that would really have lacked class. 

I'm happy to admit that they did get it right eventually - which is a hell of a lot better than not getting it right at all.  In any buisiness, for me, its not about the mistakes you make, but about how you put them right.

I think you posting the issue on here was absolutely fine, and glad that you've posted the update and that it was all eventually sorted to an 'acceptable' resolution.

Think it highlights that despite any deficiencies, they're still the second best in the customer services market. Blonde are the best, naturally.

FYP.

[Royal Flush]

Pretty sure ladbrokes support > the world.

They had a book for the GPT, i made 3 selections for £100ew on all 3, it turns out 2 of them didnt play so i was expecting to find £400.

Well it turns out the market was run or not, mvls i gg'd £400 in cold blood, i sent 1 email about it then snap got a reply say something alon the lines of 'it appears we may have not been 100% clear so we have refunded your £400 and will make sure in future that people know its not no runner no bet'

vvvg imo