Best Broadband Provider for Customer Service/Fast Response?

[outragous76]

im not with Virgin personally but my mates tell me its the way forward - esp if you are looking for good customer service

[TightPaulFolds]

I spoke to my mate about it and he said Pipex were cheaper for him but he definitely reckons Virgin are the way to go, so much faster and the customer service is excellent.

[Claw75]

Virgin, obv

[MC]

Yeah, just Virgin...

[creepy_benji]

Telefónica Europe who owns o2 have some pretty decent broadband. You can get it through o2 or their other company beunlimited or bethere https://www.bethere.co.uk/web/beportal/homepage

They offer ADSL2+ so upto 24mb speeds and its all unlimited useage too and from less than £14.

[DaveShoelace]

Thanks all (and by thanks I mean get stuffed to most of you with your sick rubs)

It appears that the fault is the physical line, ie. a wire or someink and they are sending an engineer out, so it seems best to stick with BT being as they are the only ones who can fix the line itself (Or am I wrong)

Now feel free to suggest I go with Virgin for the rest of the week

[dik9]

BT are the worst company I have ever had to deal with, and cancelling a BT line is nigh on impossible.

http://www.postoffice.co.uk/portal/po/content1?catId=19300217&mediaId=87900748

[Graham C]

Move house, get Virgin.  You won't regret it.

We use Demon at work which are pretty good.  We have a business broadband package with them though part of which kinda means they deal with us straight away if there's ever an issue, which there isn't often.  Worth checking out business broadband to see if it's that much more expensive.   

[Dino]

Thanks all (and by thanks I mean get stuffed to most of you with your sick rubs)

It appears that the fault is the physical line, ie. a wire or someink and they are sending an engineer out, so it seems best to stick with BT being as they are the only ones who can fix the line itself (Or am I wrong)

Now feel free to suggest I go with Virgin for the rest of the week

BT Openreach look after the line and in theory are not allowed to give BT retail any preferential treatment over any other supplier.

[BAM]

I can't get Virgin is it any good?

[KarmaDope]

Thanks all (and by thanks I mean get stuffed to most of you with your sick rubs)

It appears that the fault is the physical line, ie. a wire or someink and they are sending an engineer out, so it seems best to stick with BT being as they are the only ones who can fix the line itself (Or am I wrong)

Now feel free to suggest I go with Virgin for the rest of the week

BT Openreach look after the line and in theory are not allowed to give BT retail any preferential treatment over any other supplier.

And they don't. I work for them on the broadband side and it's nigh on impossible to give one company preferential treatment over another. Even though our building has a BT Wholesale call centre on the floor above, they can't even get into our floor because of all the security locks.

[lazaroonie]

put your details in here http://www.samknows.com/broadband/index.php and pick the fastest. that is the only remotely relevant thing in picking a broadband service as it doesnt matter which supplier you go with as their customer service is all shite.

[Bongo]

Thanks all (and by thanks I mean get stuffed to most of you with your sick rubs)

It appears that the fault is the physical line, ie. a wire or someink and they are sending an engineer out, so it seems best to stick with BT being as they are the only ones who can fix the line itself (Or am I wrong)

Now feel free to suggest I go with Virgin for the rest of the week

lol good luck with that, if the problem persists don't take no (they will come up with some cracking excuses) for an answer and try and get through to the special faults team (I think that's what they're called) whereby someone who knows far more than is healthy about phonelines will personally sort your problem out.

eta: 6 months

[kinboshi]

Thanks all (and by thanks I mean get stuffed to most of you with your sick rubs)

It appears that the fault is the physical line, ie. a wire or someink and they are sending an engineer out, so it seems best to stick with BT being as they are the only ones who can fix the line itself (Or am I wrong)

Now feel free to suggest I go with Virgin for the rest of the week

I live in a non-cable area, so feel your pain.

My line had an issue, my exchange had an issue, Sky had several issues, BT (who manage the line) had issues, and I need to move house...

[hettonmobster]

definately virgin media.