Ryanair complete stupid c*nts once again

[StuartHopkin]

Tikay

How do you think the splendid company of Ryanair would fair if for arguments sake 'WeLikeOurCustomersair' was to launch with a very similar service but a slight knowledge of customer services and public relations?

They couldn't. Decent PR personnel and cabin crew who are unconditionally polite cost £££. With a return to Italy for £5 I would put up with chimps in suits for cabin crew, so would millions of others it would seem.

I would be interested to see the cost implication of the CEO thinking before he speaks, moving the credit card charges into the flight prices, and offering seat allocations spread over the million customers.

I might be in the minority but I would much rather book a £50 flight than a 1p flight if they didnt rape me at the checkout and I didnt have to join the cue of idiots who decide that they best be ready to board 30 mins prior to take off.

You & me too - but because we don't like it, does not mean we can bury our heads in the sand & pretend it's a bad Company, or has a bad CEO. Ryanair (unpopular Ryanair) now carries more passengers than BA!

If you or me were starting a business, we'd DIE to get Mr O'Leary to run it.

People moan about all successful businesses - Ryanair, Tesco, McDonalds etc - but more people buy their products than comparable products. That's the litmus test.

I have a business, its been built on customer service and customer satisfaction, I can guarantee you I would not let Mr O'Leary anywhere near it.

I'm not saying its a bad company or burying my head in the sand. Im trying to say, imo, that it could do better at no or little cost to itself. They may have millions of customers already but they might have millions more if they did not appear to have this complete FU attitude.

Mr O'Leary appears to have proven otherwise.

Every time some bad publicity about Ryanair goes off, (of which there is no shortage) they see a spike in bookings!

They create markets, they create jobs, they create business, they make lots & lots of money.  Which is what a business is supposed to do.

Customer Service - which I agree with you, should be parmaount in ANY business, & always has been in mine - does not seem to impact on Ryanair's bottom line though. The fact is, they go more places, cheaper, & more punctually, than any other comparable airline. Which gives them yields other airlines can only dream about.

BA pride themselves on looking after their punters, but they don't make any money, & have been off the Dividend List for about 8 of the last 10 years, iirc.

Ryanair's Dublin-based rivals, Aer Lingus, are busto.

Ryanair are now proposing to return surplus cash to Shareholders.

This is my point that I'm obviously getting across pretty badly!

I know it wont happen but I would be interested in a parralel universe where there was an equal company to provide some competition.

McDonalds - Burger King
Tesco - Asda
Ryanair - ??

Like you say you cannot compare them to anyone else because they have such coverage and frequency of flights.

I fly with Ryanair a lot for this reason, all praise be to them for having created the market where I have no choice about it.

My point is I wonder what it would be like if there was a Burger King to Ryanairs McDonalds?

[TightEnd]

My point is I wonder what it would be like if there was a Burger King to Ryanairs McDonalds?

Easyjet, plus a host of smaller budget airlines


All have revolutionised the economics of their marketplace, and have become indispensable

[StuartHopkin]

Stu. You know I love you but I think you may be talking a big pile of gash here.

How many times have we flown to places? How many times has it been with Ryanair?

I don't know the exact numbers but it's quite a lot. Every time we have a little moan and a laugh at the idiots rushing to get to the front of the queue and that's part of the Ryanair experience.

Every place we've travelled to has had a none Ryanair option available and we've always gone with them anyway.

Why do we always fly with Ryanair? Because they're awesome. Moan about the little things as much as you like but you'll still keep flying with them because they are great at what they do.

You say that there's a few things they could do better. Well you're right maybe they could but I can't see it making any difference to their customer numbers at all.

Would you fly with them any more often if they moved their card charges to the hide them with the flight itself? Would you use them more often if they let you pre book your seat? I don't think you would because the simple fact is you fly with them all the time anyway unless there's a cheaper option available.

If a committed hater such as yourself is using them every single time they are the cheapest available what's the point changing anything in their business model?

Lol

I fly with them a lot, Ive said that.
Could I fly with them more? Yes I could, I always hope and pray that there is an EasyJet or BMI route. Whenever there is this is my preference even if its 20-30% more expensive.
Have I said I am not going to fly with them? No
Have I said they dont make much money? No

I can only assume Im not getting my point across here very well. I would love to see my hypothetical world where they had some real competition thats all. Its a commendation to them that they dont.

If you honestly think that Ryanair is a splendidly run company and could not improve, fair enough. I just think there are things they could do to improve their image and customer satisfaction with out having any real effect on their costs.

Personally I have this weird idea that happy customers plus a 'splendid' business would be advantageous to a company.

If you two think thats complete gash, then fair enough.

P.s Matt, what are you trying to say?

[StuartHopkin]

My point is I wonder what it would be like if there was a Burger King to Ryanairs McDonalds?

Easyjet, plus a host of smaller budget airlines


All have revolutionised the economics of their marketplace, and have become indispensable

Hi Rich

McDonalds offer a range of 10 value meals
Burger King offer a range of 10 value meals

Ryanair offer 10,000 flghts on 500 routes
Easyjet offer 1,000 flights a day on 50 routes

*Figures may or may not be ficticious

Point being that Ryanair have done a great job getting themselves to where they are with so many routes and flights but it means there is often no choice of how to get somewhere. Its like comparing the biggest McDonalds to a burger van.

Therefore yay they are a great company as they help me get to places. Im not arguing about that.

But are you all telling me you wouldnt like to see another airline give them some proper competition?

[EvilPie]

Stu. You know I love you but I think you may be talking a big pile of gash here.

How many times have we flown to places? How many times has it been with Ryanair?

I don't know the exact numbers but it's quite a lot. Every time we have a little moan and a laugh at the idiots rushing to get to the front of the queue and that's part of the Ryanair experience.

Every place we've travelled to has had a none Ryanair option available and we've always gone with them anyway.

Why do we always fly with Ryanair? Because they're awesome. Moan about the little things as much as you like but you'll still keep flying with them because they are great at what they do.

You say that there's a few things they could do better. Well you're right maybe they could but I can't see it making any difference to their customer numbers at all.

Would you fly with them any more often if they moved their card charges to the hide them with the flight itself? Would you use them more often if they let you pre book your seat? I don't think you would because the simple fact is you fly with them all the time anyway unless there's a cheaper option available.

If a committed hater such as yourself is using them every single time they are the cheapest available what's the point changing anything in their business model?

Lol

I fly with them a lot, Ive said that.
Could I fly with them more? Yes I could, I always hope and pray that there is an EasyJet or BMI route. Whenever there is this is my preference even if its 20-30% more expensive.
Have I said I am not going to fly with them? No
Have I said they dont make much money? No

I can only assume Im not getting my point across here very well. I would love to see my hypothetical world where they had some real competition thats all. Its a commendation to them that they dont.

If you honestly think that Ryanair is a splendidly run company and could not improve, fair enough. I just think there are things they could do to improve their image and customer satisfaction with out having any real effect on their costs.

Personally I have this weird idea that happy customers plus a 'splendid' business would be advantageous to a company.

If you two think thats complete gash, then fair enough.

P.s Matt, what are you trying to say?

So much gash ITT. It's a veritable feast of gash.

I don't understand why you prefer Easyjet or BMI?

What do they do that's in any way better than Ryanair other than letting you choose your seats?

I've flown with all 3 and honestly find Ryanair the best of this bad little bunch. BMI are the worst because of their crappy online check in rules where you can only do it 2 days prior to your flight.

Whenever I fly anywhere I always check all 3 of these to see which is cheaper. My main priority is cost as I think they are all just as bad as each other.

Next priority is flight times. Ryanair tend to have the best times to suit my requirements so they do a win here. I will happily pay an extra few quid for more suitable times so I guess this can be combined with cost as priority 1.

After that there isn't much to it.

[StuartHopkin]

Stu. You know I love you but I think you may be talking a big pile of gash here.

How many times have we flown to places? How many times has it been with Ryanair?

I don't know the exact numbers but it's quite a lot. Every time we have a little moan and a laugh at the idiots rushing to get to the front of the queue and that's part of the Ryanair experience.

Every place we've travelled to has had a none Ryanair option available and we've always gone with them anyway.

Why do we always fly with Ryanair? Because they're awesome. Moan about the little things as much as you like but you'll still keep flying with them because they are great at what they do.

You say that there's a few things they could do better. Well you're right maybe they could but I can't see it making any difference to their customer numbers at all.

Would you fly with them any more often if they moved their card charges to the hide them with the flight itself? Would you use them more often if they let you pre book your seat? I don't think you would because the simple fact is you fly with them all the time anyway unless there's a cheaper option available.

If a committed hater such as yourself is using them every single time they are the cheapest available what's the point changing anything in their business model?

Lol

I fly with them a lot, Ive said that.
Could I fly with them more? Yes I could, I always hope and pray that there is an EasyJet or BMI route. Whenever there is this is my preference even if its 20-30% more expensive.
Have I said I am not going to fly with them? No
Have I said they dont make much money? No

I can only assume Im not getting my point across here very well. I would love to see my hypothetical world where they had some real competition thats all. Its a commendation to them that they dont.

If you honestly think that Ryanair is a splendidly run company and could not improve, fair enough. I just think there are things they could do to improve their image and customer satisfaction with out having any real effect on their costs.

Personally I have this weird idea that happy customers plus a 'splendid' business would be advantageous to a company.

If you two think thats complete gash, then fair enough.

P.s Matt, what are you trying to say?

So much gash ITT. It's a veritable feast of gash.

I don't understand why you prefer Easyjet or BMI?

What do they do that's in any way better than Ryanair other than letting you choose your seats?

I've flown with all 3 and honestly find Ryanair the best of this bad little bunch. BMI are the worst because of their crappy online check in rules where you can only do it 2 days prior to your flight.

Whenever I fly anywhere I always check all 3 of these to see which is cheaper. My main priority is cost as I think they are all just as bad as each other.

Next priority is flight times. Ryanair tend to have the best times to suit my requirements so they do a win here. I will happily pay an extra few quid for more suitable times so I guess this can be combined with cost as priority 1.

After that there isn't much to it.

In all the flights I have had, the BMI/Easyjet ones have left me feeling a lot happier than the Ryanair ones.
Thats a combination of booking and flight. As you say I dont like Ryanair but do fly with them a lot.
The way they operate certain things just seems to get up my nose.

The point is though that its not just me. Forget my opinion on them.

They have a reputation for not being liked, having peeved customers and getting on the wrong side of the authorities.

You all obviously think this doesnt matter as long as they make money.

My point was that it would be interesting if they didnt have such a monopoly on it. Apparently its just me though. 

[tikay]

There is competition to Ryanair - or was - but Ryanair squished them all to pulp. There's no monopoly. Ryanair just won the budget airline war, that's all. Therefore they are "unpopular". But the number of complaints have to be seen in the context of around 70 million passengers pa.

EasyJet were the most comparable, & Ryanair blew them away. They are too good, that's the sum total of it. So they have attracted a bunch of haters.

It's no different to google, Microsoft, Tesco, McDonalds. It began on a level playing field, & an outright winner emerged. And after the Media helped them become a success, they are now trying to discredit them. Go figure.

The EC will be on their case next, citing "anti-trust/competition" stuff. That's the price of being successful.

Right now, Ryanair are the best in their field.

PS - Type "Ryanair Frankie Dettori" into google today & you'll see pages & pages of articles, all quoting Ryanair's name. Free advertising ftw. Michael might be unpopular, but he ain't daft, he's loving all this.

[StuartHopkin]

Again I dont disagree with any of that Tony.

I am going to have to go away and draw a diagram as either I am talking complete gash and just cant see it, or I just cannot convey my point across correctly today.

[Snatiramas]

I'd rather walk than use any product supplied by Michael O'Leary

[kinboshi]

Again I dont disagree with any of that Tony.

I am going to have to go away and draw a diagram as either I am talking complete gash and just cant see it, or I just cannot convey my point across correctly today.

I'd go for the gash option.

[tikay]

Again I dont disagree with any of that Tony.

I am going to have to go away and draw a diagram as either I am talking complete gash and just cant see it, or I just cannot convey my point across correctly today.

I think we agree Stu. I just disagree on what we agree on.

[StuartHopkin]

Again I dont disagree with any of that Tony.

I am going to have to go away and draw a diagram as either I am talking complete gash and just cant see it, or I just cannot convey my point across correctly today.

I'd go for the gash option.

LOL Coming from you that hurts.

Airport Security Is Essential To All Our Safety Danielle

[kinboshi]

Again I dont disagree with any of that Tony.

I am going to have to go away and draw a diagram as either I am talking complete gash and just cant see it, or I just cannot convey my point across correctly today.

I'd go for the gash option.

LOL Coming from you that hurts.

Airport Security Is Essential To All Our Safety Danielle

I agree it is.  But not the façade of random checks at the boarding gate (poor Mitch) and the other nonsense.

Anyway, you were telling me it was a shame that Ryanair didn't fly to Vegas.

[StuartHopkin]

Again I dont disagree with any of that Tony.

I am going to have to go away and draw a diagram as either I am talking complete gash and just cant see it, or I just cannot convey my point across correctly today.

I'd go for the gash option.

LOL Coming from you that hurts.

Airport Security Is Essential To All Our Safety Danielle

I agree it is.  But not the façade of random checks at the boarding gate (poor Mitch) and the other nonsense.

Anyway, you were telling me it was a shame that Ryanair didn't fly to Vegas.

I dont even want to fly with Virgin again to be honest!
Might have to try Upper Class in July!
Wiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

[thetank]

My point was that it would be interesting if they didnt have such a monopoly on it. Apparently its just me though. 

It was interesting. The result was that Ryanair won.

Maybe it'll be on DVD, you can catch it then.