china mug has left the building

[Royal Flush]

Sounds pretty funny to me....i wasn't there though, if i had been i imagine i would have been pissing myself.

[nirvana]

Sounds pretty funny to me....i wasn't there though, if i had been i imagine i would have been pissing myself.

I think this thread probably merits a few more bracelet/WPT and soon to be triple crowners posting in it - thanks.

And Celtic, thanks met, your words have made me think about my comedy and vain pursuit of the applause from the cheap seats -  what a cock I can be !  Thanks for keeping it real. I need to be grounded before going back to back today.

[Lucky]

I've got a lot of time for George and, like Claire, I have seen him handle difficult situations (and people) well.

I wasn't there to witness this situation, but I suspect it's a case of six of one and half a dozen of the other.

That said, and no matter what ones opinion is, or what the truth of the matter is, it can't ever be acceptable for a senior customer facing employee to verbally abuse a paying customer. Remember the 2 rules of customer service;

1. The customer is always right, and
2  When the customer is wrong, refer to rule 1.

I like Tom too  (though not usually his jokes). The real losers in this case are Tom for missing out on playing at a venue he's enjoyed for years, and of course the other regs (Tom's £3k would have been split c £300 to The G and c £2,700 into the prize pools we all share).  

I hope George reads this and finds it in himself to apologise.

[GreekStein]

If I was this George guy, I'd probably know what I said was out of line but probably wouldn't be apologising there and then because the customer seemed to demand it.

Would do it in my own time.

[Chompy]

Sounds pretty funny to me....i wasn't there though, if i had been i imagine i would have been pissing myself.

I think this thread probably merits a few more bracelet/WPT and soon to be triple crowners posting in it - thanks.

And Celtic, thanks met, your words have made me think about my comedy and vain pursuit of the applause from the cheap seats -  what a cock I can be !  Thanks for keeping it real. I need to be grounded before going back to back today.

Back to back my arse, you went down HU to Rajesh, kick of the hair driers ffs.

[ManuelsMum]

I've read your post a couple of times China, and to be honest, I feel really sorry for you. It must have stung quite a lot to be called ignorant in this way, I can understand your upset, and can see why this must have led to you walking out of the casino after you bent your card and handed it in. Remember-it's the casino's loss, at the end of the day. In difficult times, and with competition between casinos, they must do everything they can to see that all customers are kept happy. If you try to get someone's attention, and they ignore you, you're quite right to keep on at them until they pay attention. You are, after all, the customer. If they disapprove of anything you say, even how you behave to someone else, they should bite their tongue. That's the mantra of all good businesses-'the customer is king'. People spend enough time in their lives having to put up with people not listening to them, or not taking their side, or openly criticizing them if they think they're in the wrong. At least they know that when they become the customer all of these behaviours should be suspended and the customer is more or less free to behave as they please.
I'm glad that in the modern age we can use the internet to right these wrongs. Maybe if more casino employees realise that we can embarrass them in front of an audience of their coworkers and clients, they will treat us all properly in the future, smiling at us and acting politely, even if in their heart of hearts they hate our guts.
The least this man can do is appolagise to you.

[Jon MW]

... all of these behaviours should be suspended and the customer is more or less free to behave as they please.
...

Unless it's to protect other customers or their staff - to say that the customer is always right and can do what they want is patently ridiculous.

[the sicilian]

There is usually good interaction between Luton G regs and staff with mutual Micky taking given and taken in the right spirit...... George's wit is quite dry and I can hear him saying this in dead pan jest.. however if meant and in front of people I'm afraid it is inexcusable.

Customers and staff  should have equal respect... no one, staff or customer should suffer over the line ridicule from the other and if one is out of line then they should be pulled aside and the matter settled.

I have sat there and cringed at some of the comments made to staff by regs and I feel for them as they sit and take it and i think staff ( as they have done ) should ask their manager to have a polite quiet word with the offender... but whatever the circumstance members of staff cannot talk to customers like that in front of others.. simply not on...

We all know Tom and his horrific jokes but tbh his a character and not a bad or vindictive bloke and if the facts are as presented then i think his been very poorly treated.

[relaedgc]

I will, once I am at home and able to make a response via a keyboard as opposed to a phone, make a full response to this topic.

At this point I feel that it is very much being portrayed as a one-sided incident. I am very laid back and professional on the whole and while I am inclined to agree that I could have handled this situation in a far better way, I am also very much misquoted at this point.

[ManuelsMum]

... all of these behaviours should be suspended and the customer is more or less free to behave as they please.
...

Unless it's to protect other customers or their staff - to say that the customer is always right and can do what they want is patently ridiculous.

[Chompy]

I will, once I am at home and able to make a response via a keyboard as opposed to a phone, make a full response to this topic.

At this point I feel that it is very much being portrayed as a one-sided incident. I am very laid back and professional on the whole and while I am inclined to agree that I could have handled this situation in a far better way, I am also very much misquoted at this point.

Never in doubt tbf

[snoopy1239]

This all seems a bit OTT from an external point of view and a little unnecessary, but we all stomp out feet from time to time. I recall feeling besmirched after being substituted from a footie match once. I was playing well at the time and really didn't see why I should come off, especially when the manager never subbed his son who was having a stinker that day. I stormed back to the changing room, threw my shirt on the floor (dramatically, even though no one was watching) and gobbed in it. Gross, but if it hadn't been for my customary prematch dump, I probably would have left worse.

I was, however, only 13 at the time and acting composed was a little beyond me. I don't believe George's comment (if accurate) was professional, but seeing as you clearly like playing there, I don't think it's worth the nose/face spiting stuff. Just swallow your pride, be the bigger man and apologise for reacting how you did. As long as George is older than 13, I'm sure he'll reciprocate and apologise for his comment. A quick handshake, and you'll be back three-bet folding in no time. As for any post-drama applause or commentary, well, if people feel they need to have a laugh at your expense, then maybe you've been acting in a manner that people don't like and don't feel like offering you any sympathy. If not, then who cares, feck 'em.

Having said that, I did do rather well at my new team and was rarely subbed, even when I was playing bad because they believe I could still pull out a moment of magic from nowhere.

Either way, life's too short.

[b4matt]

This all seems a bit OTT from an external point of view and a little unnecessary, but we all stomp out feet from time to time. I recall feeling besmirched after being substituted from a footie match once. I was playing well at the time and really didn't see why I should come off, especially when the manager never subbed his son who was having a stinker that day. I stormed back to the changing room, threw my shirt on the floor (dramatically, even though no one was watching) and gobbed in it. Gross, but if it hadn't been for my customary prematch dump, I probably would have left worse.

I was, however, only 13 at the time and acting composed was a little beyond me. I don't believe George's comment (if accurate) was professional, but seeing as you clearly like playing there, I don't think it's worth the nose/face spiting stuff. Just swallow your pride, be the bigger man and apologise for reacting how you did. As long as George is older than 13, I'm sure he'll reciprocate and apologise for his comment. A quick handshake, and you'll be back three-bet folding in no time. As for any post-drama applause or commentary, well, if people feel they need to have a laugh at your expense, then maybe you've been acting in a manner that people don't like and don't feel like offering you any sympathy. If not, then who cares, feck 'em.

Having said that, I did do rather well at my new team and was rarely subbed, even when I was playing bad because they believe I could still pull out a moment of magic from nowhere.

Either way, life's too short.

<3 <3 Snoopy xx

[sovietsong]

I will, once I am at home and able to make a response via a keyboard as opposed to a phone, make a full response to this topic.

At this point I feel that it is very much being portrayed as a one-sided incident. I am very laid back and professional on the whole and while I am inclined to agree that I could have handled this situation in a far better way, I am also very much misquoted at this point.

How far away do you live?

[GreekStein]

Excellent bump sov